Complaint Review: WPI*IFriends - Lake Worth Florida

Okay, they got me, even though "Steve", the Rebuttal Employee used a form letter response that he also used earlier this month with someone else who complained, just changed the names. Of course, "Steve" did not address any of the concerns I previously cited; just blathered about how wonderful they are, their BBB Membership, and here's the Customer Service number, and we'll refund any improper charge, and blah, blah, blah... Of course I didn't give you "enough" information, genius. Most folks don't hang all their personal information out in a public space. But, enough of him. I admit that I must have, at some point in July, signed up for one of their so-called "member services". I did not recall it because I used a throwaway address that I rarely use, just for dumb stunts like this. It was my own fault for not checking my bank account to see what was and wasn't getting billed. I suspect that the reason I never used the service again after apparently signing up that first night was that it was worthless, and eminently forgettable. I imagine that if you bought their pricier services, the quality would be improved, but what I did get access to that one foolish evening wasn't worth the $6.95 entry fee or the months billed since then. I did call them (and their very elaborate voice menu) and requested a cancellation. The rep was very polite, and had the information readily available. He indicated that the account was cancelled on my request. We'll see what shows up next month. (For Steve the Rebuttal Employee: get a new form letter, shipmate. The one you're using isn't worth your time, or ours.)

Unfortunately, due to the limited amount of information in this complaint, we were unable to locate an account matching the minimal details provided by Steve. We encourage our customers to contact us at any time with any questions or concerns they may have, and our "Customer is Always Right" policy provides that we will take whatever steps are necessary to ensure our customers' complete satisfaction - including making refunds for any charges which the customer incurred but disputes. We strongly encourage Steve to contact us so that we can resolve the issues described in his complaint. If he contacts us, we will issue a full refund of any charges which may have been billed to his credit card.

Our Customer Service Center is open 24 hours a day, 7 days a week - 365 days a year. For this reason, next to each credit card charge we include a telephone number which the customer can call to get in touch with us. This number is toll-free, and is customized for the user's country. We prominently post both telephone and email contact information on every page of the iFriends website. From the United States, our toll-free number is 1-800-243-9726.

All accounts on the iFriends website must be created manually and with the affirmative consent of the user. Accounts are never automatically created, and we do not ever "hack" or "source" bank account information. All credit card, billing, and other personal information must be entered by the user, and he or she must then affirmatively consent to the creation of the account. A user may cancel his or her account at any time by utilizing our online cancellation utility or by contacting us directly.

We sincerely regret any misapprehensions that Steve may have about our services and our company. In addition to the information provided by Steve about our decade-plus affiliation in good standing with the Better Business Bureau, we have a spotless record with all other leading consumer protection agencies, and are well-recognized as an industry leader in the development of model consumer best practices in our internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." The members of the iFriends online community, like Steve, are very important stakeholders in that service, and we place enormous value on making sure they are satisfied with our service. We resolve each and every complaint of which we are made aware. We do not consider a matter concluded to our own satisfaction until we have verified that the user is completely satisfied with the resolution.

Unfortunately, due to the limited amount of information in this complaint, we were unable to locate an account matching the minimal details provided by Steve. We encourage our customers to contact us at any time with any questions or concerns they may have, and our "Customer is Always Right" policy provides that we will take whatever steps are necessary to ensure our customers' complete satisfaction - including making refunds for any charges which the customer incurred but disputes. We strongly encourage Steve to contact us so that we can resolve the issues described in his complaint. If he contacts us, we will issue a full refund of any charges which may have been billed to his credit card.

Our Customer Service Center is open 24 hours a day, 7 days a week - 365 days a year. For this reason, next to each credit card charge we include a telephone number which the customer can call to get in touch with us. This number is toll-free, and is customized for the user's country. We prominently post both telephone and email contact information on every page of the iFriends website. From the United States, our toll-free number is 1-800-243-9726.

All accounts on the iFriends website must be created manually and with the affirmative consent of the user. Accounts are never automatically created, and we do not ever "hack" or "source" bank account information. All credit card, billing, and other personal information must be entered by the user, and he or she must then affirmatively consent to the creation of the account. A user may cancel his or her account at any time by utilizing our online cancellation utility or by contacting us directly.

We sincerely regret any misapprehensions that Steve may have about our services and our company. In addition to the information provided by Steve about our decade-plus affiliation in good standing with the Better Business Bureau, we have a spotless record with all other leading consumer protection agencies, and are well-recognized as an industry leader in the development of model consumer best practices in our internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." The members of the iFriends online community, like Steve, are very important stakeholders in that service, and we place enormous value on making sure they are satisfied with our service. We resolve each and every complaint of which we are made aware. We do not consider a matter concluded to our own satisfaction until we have verified that the user is completely satisfied with the resolution.

Unfortunately, due to the limited amount of information in this complaint, we were unable to locate an account matching the minimal details provided by Steve. We encourage our customers to contact us at any time with any questions or concerns they may have, and our "Customer is Always Right" policy provides that we will take whatever steps are necessary to ensure our customers' complete satisfaction - including making refunds for any charges which the customer incurred but disputes. We strongly encourage Steve to contact us so that we can resolve the issues described in his complaint. If he contacts us, we will issue a full refund of any charges which may have been billed to his credit card.

Our Customer Service Center is open 24 hours a day, 7 days a week - 365 days a year. For this reason, next to each credit card charge we include a telephone number which the customer can call to get in touch with us. This number is toll-free, and is customized for the user's country. We prominently post both telephone and email contact information on every page of the iFriends website. From the United States, our toll-free number is 1-800-243-9726.

All accounts on the iFriends website must be created manually and with the affirmative consent of the user. Accounts are never automatically created, and we do not ever "hack" or "source" bank account information. All credit card, billing, and other personal information must be entered by the user, and he or she must then affirmatively consent to the creation of the account. A user may cancel his or her account at any time by utilizing our online cancellation utility or by contacting us directly.

We sincerely regret any misapprehensions that Steve may have about our services and our company. In addition to the information provided by Steve about our decade-plus affiliation in good standing with the Better Business Bureau, we have a spotless record with all other leading consumer protection agencies, and are well-recognized as an industry leader in the development of model consumer best practices in our internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." The members of the iFriends online community, like Steve, are very important stakeholders in that service, and we place enormous value on making sure they are satisfied with our service. We resolve each and every complaint of which we are made aware. We do not consider a matter concluded to our own satisfaction until we have verified that the user is completely satisfied with the resolution.

Unfortunately, due to the limited amount of information in this complaint, we were unable to locate an account matching the minimal details provided by Steve. We encourage our customers to contact us at any time with any questions or concerns they may have, and our "Customer is Always Right" policy provides that we will take whatever steps are necessary to ensure our customers' complete satisfaction - including making refunds for any charges which the customer incurred but disputes. We strongly encourage Steve to contact us so that we can resolve the issues described in his complaint. If he contacts us, we will issue a full refund of any charges which may have been billed to his credit card.

Our Customer Service Center is open 24 hours a day, 7 days a week - 365 days a year. For this reason, next to each credit card charge we include a telephone number which the customer can call to get in touch with us. This number is toll-free, and is customized for the user's country. We prominently post both telephone and email contact information on every page of the iFriends website. From the United States, our toll-free number is 1-800-243-9726.

All accounts on the iFriends website must be created manually and with the affirmative consent of the user. Accounts are never automatically created, and we do not ever "hack" or "source" bank account information. All credit card, billing, and other personal information must be entered by the user, and he or she must then affirmatively consent to the creation of the account. A user may cancel his or her account at any time by utilizing our online cancellation utility or by contacting us directly.

We sincerely regret any misapprehensions that Steve may have about our services and our company. In addition to the information provided by Steve about our decade-plus affiliation in good standing with the Better Business Bureau, we have a spotless record with all other leading consumer protection agencies, and are well-recognized as an industry leader in the development of model consumer best practices in our internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." The members of the iFriends online community, like Steve, are very important stakeholders in that service, and we place enormous value on making sure they are satisfied with our service. We resolve each and every complaint of which we are made aware. We do not consider a matter concluded to our own satisfaction until we have verified that the user is completely satisfied with the resolution.