- Report: #313342
Complaint Review: Wu-Yi Source Living Lean Program - Alberta
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Wu-Yi Source Living Lean Program
Wu-Yi Source, 11 Athabascan Avenue Suite 240, Sherwood Park, AB T8A 6H2 Alberta, Canada
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Wu-Yi Source, Living Lean Program Fraudulent, unethical, False advertising of "free" trial sample, enrolling puts you on Autoship status and you are charged for the "free sample" if you withdraw from the scam Sherwood Park Alberta
I would have to say that this is probably a crap product/company that needs to fraudulently advertise a "free sample" of its product to make a buck, then force a client to pay for a months supply when they withdraw from the autoship status on which they are placed.
I saw an online advertisement for the Wu-Yi Source weight loss tea, and since it was a "free" trial offer, I only had to pay for the shipping. Of course, after giving them my credit card number to pay for the shipping charges, I had no access to my "account" with them, pretty much ensuring that when I cancelled my "autoship" status, they could access my account and charge me for the "free" sample. (which, by the way, they tell you is for 2 weeks, then they charge you for a months supply)
After I had thought my order didn't go through due to what looked like an error on the site (I didn't receive a confirmation email, either) I received the following email:
Thank you for visiting our website to learn more about the new WuYi Tea weight loss system that has been all over the news including 60 Minutes and the NBC Today show. People all over the world are raving about this new weight loss solution.
We noticed that you did not complete your trial order of WuYi Tea for only $4.95, and we wanted to do everything we can to help. To complete your order in two minutes or less, just visit:
Also, when you dial the 1-866 number, you can't even talk to a live person, instead, it directs you to email the company...
I can only imagine what I would have been charged had I tried to "enroll" again. As a business person and a teacher of ethics, I think this is really an unethical practice and false advertising, though apparently I did agree to the terms and conditions, though, once again, I never received a confirmation email that I was going to receive the product. So, BEWARE, if it sounds too good to be true, it probably is...
Stay AWAY from Wu-Yi Source "Living Lean" - I am also going to complain to the website/e-letter that advertises this, as well as to the Better Business Bureau...
Jodi
Halifax, Nova Scotia
Canada
I saw an online advertisement for the Wu-Yi Source weight loss tea, and since it was a "free" trial offer, I only had to pay for the shipping. Of course, after giving them my credit card number to pay for the shipping charges, I had no access to my "account" with them, pretty much ensuring that when I cancelled my "autoship" status, they could access my account and charge me for the "free" sample. (which, by the way, they tell you is for 2 weeks, then they charge you for a months supply)
After I had thought my order didn't go through due to what looked like an error on the site (I didn't receive a confirmation email, either) I received the following email:
Thank you for visiting our website to learn more about the new WuYi Tea weight loss system that has been all over the news including 60 Minutes and the NBC Today show. People all over the world are raving about this new weight loss solution.
We noticed that you did not complete your trial order of WuYi Tea for only $4.95, and we wanted to do everything we can to help. To complete your order in two minutes or less, just visit:
Also, when you dial the 1-866 number, you can't even talk to a live person, instead, it directs you to email the company...
I can only imagine what I would have been charged had I tried to "enroll" again. As a business person and a teacher of ethics, I think this is really an unethical practice and false advertising, though apparently I did agree to the terms and conditions, though, once again, I never received a confirmation email that I was going to receive the product. So, BEWARE, if it sounds too good to be true, it probably is...
Stay AWAY from Wu-Yi Source "Living Lean" - I am also going to complain to the website/e-letter that advertises this, as well as to the Better Business Bureau...
Jodi
Halifax, Nova Scotia
Canada
2 Updates & Rebuttals
Jodi
Halifax,Nova Scotia,
Canada
Wu-Yi Source Living Lean - Refund promised by employee, credit card was charged anyway
#2Author of original report
Tue, March 11, 2008
On March 3, I received this rebuttal to my original complaint of February 29th, which stated that "We have already refunded your money back to your account for the tea" as well as "Also, we are calling Living Lean on your behalf and you'll certainly receive the money back in your account within 5-7 business days" I certainly don't mind paying for the shipping of my "free" sample, as that was the deal. HOwever, as of this morning my online credit card statement shows that I have been charged for a months supply of the tea (the sample was supposed to be for 14 days), and since I never received an email copy of the Terms and Conditions, nor did I receive an email confirmation that my order had been placed, I believe I entered into an invalid contract, which is therefore null and void. I have also emailed Tarot, the website that is the affiliate publisher for this product and registered a complaint which has been forwarded to their advertising department. I really just want my money back, as I feel that this is probably one of the most unethical businesses that I have had the misfortune of getting involved with. I am emailng Wu-yi at teahelp.com to advise them that I am furthering my complaint with both this website and with my credit card company.
Wuyi Source
Las Vegas,Nevada,
U.S.A.
Hello,
#3UPDATE Employee
Mon, March 03, 2008
Hello, We apologize for the trouble. We have already refunded your money back to your account for the tea. But for Living Lean, you need to contact their customer service at 1-866-396-5711 where you will be assisted by a representative. They are available Monday to Friday from 8 AM - 5 PM MST only. Also, we are calling Living Lean on your behalf and you'll certainly receive the money back in your account within 5-7 business days. Thanks, Shalyn, Wu-Yi Customer Support Manager.
