Complaint Review: WU YI SOURCE - Internet

Further to your comments I have followed the cancellation process to the letter

Returned goods on time submitted confirmation; this has been accepted and noted on

Your system and I have been given cancellation number. I have had 1 refund and been told the following in an email and this is the communication to date  

Since the last email 28th September 2009 from a so called Manager of customer services, I have not received any further refunds as promised or communication.

To me this is the worst business practice and hence, why I feel I have been totally

Scammed along with all the hundreds of others. If this was not the case then why

Have I not received any more refunds as promised by your company??? That apparently had been refunded???? The payments that your company took were

Taken from account after you had received the products back and after I had a cancellation number from your company????

As for emailing and calling, I called your customer services virtually everyday

And they were a dead loss and would not deal with my case, and always said that I had to be passed to someone else and then I was told to only email this person using the code watermelon, as this was my way of contact! Convenient!!!!

I still to date have not received my refund or had any communication from this so called manager Shalyn!!  So why tell me have I not been scammed, if I treated my

Customers this way I would have a business!!!!!!!!!!!!! Maybe you could sort this

Then as you say its not a scam and your there to help and you could refund this

Money back to that was taken, when the company had no right to take it !!!

$ 4.95 on May 08, 2009 (shipping charge for trial shipment)             ===  Not refundable
$ 59.95 on May 29, 2009 (for first month shipment)  === Refunded  on Aug 10, 2009 .
$ 58.76 on Jun 26, 2009 For first month installment of three month shipment. ) ==== Refunded  on Sep 17, 2009 .

Can you please check your Credit card/ Bank statement ?
 
Thanks,

Shalyn
Wu-Yi Source Support Manager !

Hi Shalyn

Many thanks for your reply. I have received the 2nd refund as showing in my account on Friday
18th September. With regards to the first refund of $59.95 this has never reached my account
and I have both statements and spoken to my bank and they have told me the same, can you please
check your statements that end to see if this amount left your end , as I have most definitely not
had the refund.

Many thanks for your help Shalyn

Hello,

Please reply with copy of your bank statement.

Thanks,

Shalyn
Wu-Yi Source Support Manager !

Hi Shalyn

Please find attached as requested bank statement's from 7th August - 3 days prior to refund
until today's date. I apologise for them being slightly faded almost out of ink !

Any problems please get me to me ASAP !

Hello,

I am the refund manager at WuYisource.com.

I have just checked that your refund got stucked somewhere. Might be, due to some technical problem.

So we would like to send you a refund check. Could you please let me know to which address would you like to receive the refund check and to which name should we draft the check ?

Please let us know as soon as you can.

Thanks,

Shalyn
AcaiBurn Customer Support Manager.

Hi

Can you please just make the refund back to my card as you did previously with the 2nd refund
on the 17th September, as that reached my account ok and within 2 days of you processing this.
I think that with me being in the UK that a cheque would cause even more problems!

I hope that this will be ok and can you please advise if this is possible

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: [email protected]

Your satisfaction is our number one concern,

Thanks,