- Report: #397064
Complaint Review: Wu-yi Tea Source - De Moines Iowa
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Author Confirmed
Why?
Wu-yi Tea Source
3600 Armypost Road Distribution De Moines, Iowa, U.S.A.
Phone:
866-449-5567
Web:
N/A
Categories:
Business Rating:
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Wu-yi Tea Source Dont Get the Trail Pack De Moines Iowa
Dont get the Trail pack. If you dont send it back in 14 days you will be charged $59.95 and be automatically signed up for a program and they will keep charging you. When you send it back it will take up to two week for them to give you your money back.
Ucellen
Pueblo, Colorado
U.S.A.
Ucellen
Pueblo, Colorado
U.S.A.
1 Updates & Rebuttals
silvia
newyork,Alaska,
United States of America
Hello,
#2UPDATE Employee
Sun, January 10, 2010
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: [email protected]
Your satisfaction is our number one concern,
Thanks,
