- Report: #268494
Complaint Review: Wu Yi Tea Source - North Las Vegas Nevada
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Author Confirmed
Why?
Wu Yi Tea Source
2711 E Craig St Suite K North Las Vegas, 89030 Nevada, U.S.A.
Phone:
780-416-0215
Web:
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Wu Yi Tea Source Wu Yi teas refuses to honor 60 day refund policy Ripoff North Las Vegas Nevada
Wu Yi Tea advertises a 60 day return policy ,but refuses to give the consumer a return authorization number to send this WU-YI weight loss tea back and get a refund on your credit card.
You call the customer service number and it directs you to send an email to "[email protected]",
which I did asking for a return authorization number and I explained the tea was un opened and still in the original sealed box.
Now, I get emails back from their e-commerce vendor:
" SALES@EDIRECTSOFTWARE,COM"
Stating
" Please explain your issue you are currently experiencing with our tea.
If you have any further questions or concerns please do not hesitate to contact me.
Thank you
Tyler
Wu-Yi Source"
They keep sending me emails trying to get me to keep the tea. It is very frustrating, but I'm patient and have enough gumption to see this through, My fear is many consumers who are unable or unwilling to pursue this and are being taken advantage of.
I'm going to escalate my complaint to the Nevada Attorney General, because that is where my return address labels is from. If anyone elese was shipped this product from Nevada, you may file a complaint here:
http://ag.state.nv.us/org/bcp/complaint.htm and just follow the instructions.
I was luck that Chase Credit card services will issue me a refund, they stated another holding company billed me from the country of Ceylon...so that is where my money went.
I'm still going to return this tea somehow.
I have also countacted Nevada Newspapers and televison stations to see if they have any consumer affairs reporters who would like to hear my story, and I'm awaiting a response.
- Victim in Pennsylvania
Pavictim
Tullytown, Pennsylvania
U.S.A.
You call the customer service number and it directs you to send an email to "[email protected]",
which I did asking for a return authorization number and I explained the tea was un opened and still in the original sealed box.
Now, I get emails back from their e-commerce vendor:
" SALES@EDIRECTSOFTWARE,COM"
Stating
" Please explain your issue you are currently experiencing with our tea.
If you have any further questions or concerns please do not hesitate to contact me.
Thank you
Tyler
Wu-Yi Source"
They keep sending me emails trying to get me to keep the tea. It is very frustrating, but I'm patient and have enough gumption to see this through, My fear is many consumers who are unable or unwilling to pursue this and are being taken advantage of.
I'm going to escalate my complaint to the Nevada Attorney General, because that is where my return address labels is from. If anyone elese was shipped this product from Nevada, you may file a complaint here:
http://ag.state.nv.us/org/bcp/complaint.htm and just follow the instructions.
I was luck that Chase Credit card services will issue me a refund, they stated another holding company billed me from the country of Ceylon...so that is where my money went.
I'm still going to return this tea somehow.
I have also countacted Nevada Newspapers and televison stations to see if they have any consumer affairs reporters who would like to hear my story, and I'm awaiting a response.
- Victim in Pennsylvania
Pavictim
Tullytown, Pennsylvania
U.S.A.
2 Updates & Rebuttals
Pavictim
Tullytown,Pennsylvania,
U.S.A.
Company is being responsible and investigating complaint now.
#2Author of original report
Tue, September 11, 2007
I received an email from the company asking for an explanation: See email below I filed the original report. Victim in PA From: Susan Susan To: "my email address Sent: Tuesday, August 28, 2007 5:57:06 PM Subject: WuYiSource Hello " My NAme", My name is Susan and I am with customer support at WuYiSource. We are an online company that sells WuYi Chinese tea. One of my responsibilities is to investigate charge card disputes. I feel that for a customer to initiate a dispute, we have lapsed in our obligation to our customer. I hope that you do not take offense to me asking you a few questions about the credit owed to you but not issued. Did you attempt to contact the company by email? If so, were you responded to in an appropriate and timely manner? If so, do you have a record of the emails (ie: the address you used, persons name, etc) that you could forward to me for further investigation. If you telephoned, did you get through to a live representative? If so, were they helpful? " My NAme", I sincerely apologize for the inconvenience but hope to hear from you soon. Thank you, Susan
Pavictim
Tullytown,Pennsylvania,
U.S.A.
Finally a response.
#3Author of original report
Sun, August 26, 2007
The company has responded: I will return the product and update again when the refund appears. E-mail below Please return to: WuYiSource 2711 East Craig Rd. Suite K North Las Vegas, NV 89030 Refunds are processed every two weeks; you will receive an email from us immediately after we have refunded you. Please include your order number with the return, this is found in your email receipt and also the receipt given right after you completed the order, and is also Ref: 2 found on the shipping label. Return all tea, opened and unopened. If you do not have your order number, be sure you include your full first and last name you used when placing the order. Your order must- be post-dated within 60 days of the date you placed the order to receive a refund. Shipping charges are not refunded. Thank you Bill Wu-Yi Source
