- Report: #599613
Complaint Review: www.56Leads.com - Internet Internet
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Author Not Confirmed
Why?
www.56Leads.com
Internet, Internet, United States of America
Phone:
877-56-5323
Web:
www.56Leads.com
Categories:
Business Rating:
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56Leads.com CFM Directories, 877-56-Leads Scam, Poor Quality, Poor Customer Service, Internet
Report Attachments
WWW.56Leads.com or CFM Directories markets themselves as "an affordable alternative since 2005". We purchased their "Business Leads 2008" and could never get the CD to work and we tried it on 4 different computers. They than emailed us a link to download the information. That didn't work either.
There customer service is terrible. Never returning calls, making you stay on hold for an eternity. There are much better list companies out there that don't give you poor product quality, poor customer service and their leads are actually good and guaranteed.
I would not use this company ever again. We lost our $159 (plus shipping) and learned a lesson: Price is not always the best thing to shop for.
There customer service is terrible. Never returning calls, making you stay on hold for an eternity. There are much better list companies out there that don't give you poor product quality, poor customer service and their leads are actually good and guaranteed.
I would not use this company ever again. We lost our $159 (plus shipping) and learned a lesson: Price is not always the best thing to shop for.
2 Updates & Rebuttals
J. Rice
Salt Lake City,Utah,
USA
Follow-up to Unhappy Customer www.56Leads.com
#2Author of original report
Sat, April 09, 2011
As a follow-up to a report that I filed earlier I would like to mention that www.56Leads did follow-up and send us a new CD that we were able to operate on our computer.
56Leads.com
Rochester,Minnesota,
United States of America
Sometimes you can't please everyone.
#3REBUTTAL Owner of company
Fri, May 28, 2010
Mr. Rice called us in early May 2010 when we sent our previous customers an email letting them know that we just released a brand new update. He claimed that the software he purchased from us 'two years ago' never worked.
I put Mr. Rice on hold while I searched through our bookkeeping system and customer service records (which we keep in detail) and never found any record of him calling in with issues like this... I went as far as to pull up records from our phone system to search for his number-I couldn't find anything. This process to a good 3-5 minutes, which I admit is excessive when waiting on hold...
I apologized and told him we have no record of him speaking to our tech support department in 2008. I asked if there was anything I could do... He asked for a free update.
I explained that we have no record of him in our tech support system and if there had been an issue with our product back in 2008, we would have gladly taken care of it for him. But, to keep a happy customer, I offered an additional 30% off the previous customer price. He said that wasn't good enough, so I said "I'm sorry, but I guess we can't help you."
I don't want to accuse this particular customer, but, when we send out an email to our customers notifying them of an update, it isn't uncommon for us to receive few calls from people who claim they had issues (none of which are documented) and want us to resolve them by sending out a free copy of our software.
I do feel bad that we couldn't please this customer... 95% of our customers who return to buy updates can't be wrong - I believe the testimonials on our website speak for themselves... This is why on 5-25-2010 I authorized our shipping department to send an update to Mr. Rice for his review.
