Paul
United States of America#2Consumer Comment
Fri, September 17, 2010
I know exactly what you feel, I got scammed also by these so called "whole sellers/travel agents". Their scam is that they issue tickets, and then they VOID them before the airline charges them. Then, they change your credit card for the full amount under a so called "agent fee". If you call their Customer Service line, they give you the same run-around story that "well Policy, Terms and Regulations indicates NO REFUND< TRANSFERS< CHANGES ETC. " .....because this is a part of the SCAM! this way they keep your money, and they think they can get away with it!!!! They are wrong, because they are illegally stealing money out of your bank account under different pretexts.
All this information was confirmed with an airline investigator!!!!! So, to those of you who states that the cancellation it's done by the airline, you're full of it, cause that is not true.
FILE A COMPLAINT WITH THE FEDERAL TRADE COMMISSION, OFFICE OF CONSUMER PROTECTION OR THE STATE ATTORNEY'S OFFICE, AND LET'S PUT THEM OUT OF BUSINESS PERMANENTLY!!!!!!
THEY DO NOT DESERVE TO STAY IN BUSINESS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
And if you observed they always have Copy/Paste replies.
Special Operations Team
Bethesda,#3UPDATE Employee
Fri, July 30, 2010
Airfare.com understands that
identity theft and fraudulent charges happen every day when making online
bookings. For this reason airfare.com is
100% committed to protecting cardholders from
fraudulent transactions. We work with
the law enforcement authorities, VeriSign security officials, airport
authorities, AntiFraud.com, Internet Fraud Watch, Merchant Fraud Squad and
Merchant 911 on a regular basis. The authorization form was a required document to prove the
identity of the card holder. We have requested
this form with the copies of the credit card and photo ID only to protect our
customers, not to commit any type of fraud.
97%
of our bookings are to international destinations and many of the destinations
have a high incidence of fraud so we have to double check for fraud frequently
in these cases to protect our customers.
By doing this process we have
identified hundreds of cases of fraud ever month and report them to the
authorities.
Airfare.com understands that
identity theft and fraudulent charges happen every day when making online
bookings. For this reason airfare.com is
100% committed to protecting cardholders from
fraudulent transactions. We work with
the law enforcement authorities, VeriSign security officials, airport
authorities, AntiFraud.com, Internet Fraud Watch, Merchant Fraud Squad and
Merchant 911 on a regular basis. The authorization form was a required document to prove the
identity of the card holder. We have requested
this form with the copies of the credit card and photo ID only to protect our
customers, not to commit any type of fraud.
97%
of our bookings are to international destinations and many of the destinations
have a high incidence of fraud so we have to double check for fraud frequently
in these cases to protect our customers.
By doing this process we have
identified hundreds of cases of fraud ever month and report them to the
authorities.
Karl
Clovis,#4Consumer Suggestion
Sat, October 24, 2009
Did you check with the airline to see if you were booked? Why didn't you deal directly with the airline in the first place if you had to fly out the next day?