- Report: #1232818
Complaint Review: www.directgardening.com - Bloomington Illinois
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Author Not Confirmed
Why?
www.directgardening.com
1704 Morrissey Drive Bloomington, 61704 Illinois, USA
Phone:
309-662-7943
Web:
Directgardening.com
Categories:
Business Rating:
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directgardening.com, a Division of House of Wesley Take your chances buying from them. They will take your money and then ignore you. Bloomington Illinois
I placed an order with Direct Gardening on 2/20/2015 to be shipped in April. My credit card was charged the $56.43 on 2/25/2015. The plants arreived on April 17th, shipped in a green, plastic shipping BAG. The protective sleeves containing the plants were crushed in shipping. Two "Red Wind Forest Grass" were badly pinched to about an inch tall, but were plantable. The three "Blushing Bride Tradescania" were ruined in shipping, one was totally dry and two were water logged. None of them survived planting.
Immediately upon receiving the plants, I contacted the company via e-mail and told them of the problem, requesting replacements for the three plants, a $15 value. After severals e-mails back and forth, where they did not read the attached previously-sent e-mails, I decided to write to the manager on May 7th. Included in my letter was the original shipping label, which they required to be returned under their Replacement Warranty. I have not received a response to that letter and I have not received any replacement plants.
As a retired retail exectutive, I find that the poor quality of their plants is only surpased by the poor quality of their service. Their shipping is downright horrible! Their customer service people do not read the e-mails sent them, but merely respond with a single form letter. And their manager does not respond to letters of complaint.
I will not be ordering from them again. And I would strongly warn others to buy elsewhere. If they can't replace a small order of $15 promptly, without having the customer jump through hoops, why purchase more from them? Their written Replacment Warranty is ignored.
There are many other companies, such as Bloomin Designs Nursery, American Meadows, White Flower Farm and Romance Gardens that have supplied me with quality plants. I will give them my business and Direct Gardening the boot. They lost a customer over $15. The other companies got $655.98 of my business this year. And their plants are doing well!
