- Report: #1512257
Complaint Review: Xenon Pro - Quebec Monteal
Reported By:
Devin -
Harrisburg, Pennsylvania, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Xenon Pro
Quebec, Monteal, Canada
Web:
Xenon-pro.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Xenon Pro Extremely rude customer service Quebec Monteal
Lights fail on regular basis. Plugs do not snap together properly causing loose connections allowing water intrusion that turns to corrosion and light failure. No instructions on installations, cust is supposed to remove glass tube surrounding LED but there are no instructions telling you that. I read it in a negative review where their rep told a cust to remove them saying that the glass is there only for protection during shipping.
Don't bother trying to ask a sales person a question after they make their sale, they refuse to answer questions telling you to send a message or live chat. I told a sales person I could not get through using live chat and he said sometimes they block customers that they don't want to talk to. When I finally did get through on a different computer the customer support person was rude when I asked what was being sent to me. I was told that this wasn't my first rodeo and that they were sending me what they sent me last time.
What kind of company answers the phone and just sits there and listens to you say hello several times, I can hear noise in the background. When I called again they asked me why I keep calling them, he refused to answer any questions about their product or give me his name, he just kept saying Xenon-Pro, that's who I am.
One person did tell me that I would just have to tape all the connections to keep the plugs from loosening or getting water in them. What poor quality that you have to tape everything together in order to keep the lights from failing.
