customerjim
Wisconsin,#2Consumer Comment
Sun, February 27, 2011
While I agree the auto renew sucks I just wanted to comment on the irony in your report. You state that you had to talk to someone in India, then unbelievably you got an american. Nice comments considering you bought a TOYOTA!! God bless america!
Chris
Iowa,#3Consumer Comment
Sun, February 27, 2011
Sirius and XM are the same company now and they have the same billing procedures that have gotten a lot of complaints. All of their subscriptions have "auto-renewal" which means when it runs out, you will automatically be renewed and charged.
On one side, I see their point. Even though that in the end, they are just hoping people forget to cancel, they can use the fact that other services like cable tv auto-renews. When you don't want cable any more do you just stop paying or do you call and cancel? Sirius/XM operates under the same pretenses which is how they legally get away with it.
On the other hand, who cares if they think you owe them money? It's not like they can ding your credit report, even though they may threaten with that, it's just an empty threat. They don't have your SS#, never did a credit check on you, and never gave you any credit. After you tell the collection agency you aren't going to pay a few times, they give up. What can they do?
You are free to do as you choose, but I wouldn't give these sleezebags a dime.