- Report: #250327
Complaint Review: XO Communications - Dallas Texas
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Author Confirmed
Why?
XO Communications
xo.com Dallas, Texas, U.S.A.
Phone:
800-4213872
Web:
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XO Communications Billing Mistakes equaling $33,000 over 3yrs. Contracts with no dates . Dallas Texas
When I first came on with this company they said that they had been battling XO for the last 18 months over billing mistakes. I took over the fight and upon reading our contacts I found that not only were they very misleading but that also took advantage of there customers. After another 3 months we we're finally credited $42,000. We could'nt cancel there service at the time because we were under contart with them but as soon as the 1st contract was up for NY office I got a new provider. I cancelled the NY services 1/07 and as of today 5/24 we are still being billed. I hjave no doubt that this will take another year to settle. I strongly advise using another communications company, I think you'll find most others are a lot less expensive anyway. We have found Packet8 (nationwide) and optonline.net (NY) to be not only customer friendly but quality and cost effective as well.
Rene
Tarpon Springs, Florida
U.S.A.
Rene
Tarpon Springs, Florida
U.S.A.
