- Report: #1487975
Complaint Review: XOOM/PAYPAL -
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XOOM/PAYPAL
United States
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XOOM/PAYPAL Xoom and RIA CROOK Association.
I use Xoom to send money to my son who is studying in France and also to help my brother.
To pick up the cash, Xoom uses the services of the” company RIA”. And that's where the problem starts.
Indeed, my son went to 2 agencies in the city of Marseille and the two agencies refused to give him the money because RIA had not given the authorization. I spoke through the phone with a lady who works at the agency who told me that they had a lot of trouble with RIA and the best way is to cancel the transaction and claim the refund to XOOM.
That's what I did. The transaction was canceled by Xoom last August. We are now in November and Xoom never refunded my money. Xoom sent me a message saying that the money has never been debited from my account, so no refund. Xoom lies because the money has been debited from my account. I have plausible evidence for that.
The other case, I send every month to my brother some money to help him with the common expenses. When my brother went to the agency to withdraw the money, the employee told him that he had the transaction number but not the RIA authorization to give him the money?
The money was sent on November 4th and it is November 18th, and Xoom is unable to solve this problem. Xoom gave me a case number and that's the complete silence since. I have practically sent an E-Mail every day to remind them that they have to refund me back my money but I do not get any answer from them?
When you look at RIA reviews, you realize that actually people who use the services of "this company" are having a lot of trouble getting their money. RIA stays with the money of the beneficiaries. So we can consider RIA as a SCAM? I do not understand why a subsidiary as XOOM/PAYPAL of Apple has associated with crooks to tarnish their reputation.
RIA are thieves and XOOM / PAYPAL are totally incompetent to solve a problem when there is one?
In order to get back my legitimate money, I had to ask my bank to open a dispute with XOOM and I am in contact with my lawyer in order to take all legal actions against this company. Xoom treats its customers with a contempt that has no comparison. Although, I repeat to them that the money I send is necessary for the survival of the beneficiaries, they really don’t care?
Never use the services of XOOM / PAYPAL because when you have a problem, they let you down. I can assure you of that.
