- Report: #580663
Complaint Review: XToysUSA.com - Internet Internet
Reported By:
Angela -
, New Jersey, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
XToysUSA.com
Internet, Internet, United States of America
Phone:
(866) 590-4162
Web:
www.xtoysusa.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
XToysUSA.com ,xtoysusa.com Placed order over a month ago, took my money, then informed me item was not available, never responded to queries Internet
Order was placed over a month ago.
After a confirmation sent from [email protected] about receiving my payment, another email soon followed from [email protected] to let me know that the item is backordered and not available.
I was then instructed to return to the website where the return policy states that you can send an email to customer service to cancel backordered items and would receive a prompt refund...
...HA!.. Yea right!... I sent multiple emails and also called the "customer service" number provided during "business hours" and left multiple messages asking for a cancellation and prompt refund. No one ever picks up the phone and it goes straight to voicemail. To date, I have not received any type of response or refund.
As of this writing, there has been no follow-up. The purchased items have not shipped. No one ever answers the company's "customer service" phone, and no one returns calls when messages have been left. The company does not answer e-mails requesting updates on order status. Hidden code in page source reveals this site is affiliated with a Russian web site called spylog.ru and its parent company is TempoX LLC, operating through a front company known as tempox.net which calls itself a web-design company
Horrible website! Consumers beware!
1 Updates & Rebuttals
XToysUSA CS
United States of AmericaFull refund issued for backordered item
#2UPDATE Employee
Fri, September 02, 2011
I am a supervisor for XToysUSA Customer Service and I am working hard on the quality of today's customer service team.
We have checked our records for the above complaint and found that information submitted by the customer was partially correct.
The item ordered by the customer was on a backorder ,customer was notified about it and offered a substitute. However, we have not received any reply from the customer. It might be that customer's email had a filter applied to incoming messages. The best way to contact our Customer Service is to create a ticket in My Account area. Most tickets are answered the same day, some are answered within 24-48 hour period. We have no tickets submitted by this customer.
Finally, we have received a request for cancellation from the customer and full refund was issued on March 10th. We are now closely working with Better Business Bureau to ensure the quality of our service and to effectively resolve all the complaints to the customer's satisfaction.
