- Report: #183615
Complaint Review: Yahoo! Inc. - Sunnyvale California
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Author Confirmed
Why?
Yahoo! Inc.
701 First Avenue Sunnyvale, 94089 California, U.S.A.
Phone:
408-349-3300
Web:
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Yahoo! Inc.Yahoo! Inc. won't reverse unauthorized renewal of Yahoo Mail Plus Sunnyvale California
I subscribed to Yahoo Mail Plus over a year ago. It was renewed without my consent in January of 2006. I don't remember any notice from them. It's possible that it was lost in the assortment of spam that Yahoo unfortunately sends it's consumers, but I believe that I would have been alert to this.
I have emailed Yahoo's billing department a number of times to try to get them to reverse the charges. I've let them know that I'm going to contest them with the credit card company. Their activities look like obstruction and delaying tactics. I was asked for a lot of identifying info and then told that my "Yahoo Personal" had been closed. I was told that I could cancel for a pro-rated refund. I happen to believe that companies that STEAL, and that is what they have done, don't deserve to keep part of my money and I am going for a full refund.
This is a lot like what other supposedly legitimate companies are doing, charging people's credit cards for unwanted subscriptions or renewals and making it hard for people to get this reversed. Time, AOL, Verizon, and other legitimate companies are doing this this. In fact, Time was just sued by an Attorney General for this behavior. It's sad. I don't trust Yahoo now and will not be buying anything from them in the future.
I found the name and mailing address of Yahoo's CEO for those who want it. (From the company profile at Yahoo Financial) The phone and fax numbers would be the main ones at corporate headquarters rather than those of the CEO himself.
Terry Semel
Chairman & CEO
Yahoo! Inc.
701 First Avenue
Sunnyvale, CA 94089
Phone: 408-349-3300
Fax: 408-349-3301
Anne
USA
U.S.A.
I have emailed Yahoo's billing department a number of times to try to get them to reverse the charges. I've let them know that I'm going to contest them with the credit card company. Their activities look like obstruction and delaying tactics. I was asked for a lot of identifying info and then told that my "Yahoo Personal" had been closed. I was told that I could cancel for a pro-rated refund. I happen to believe that companies that STEAL, and that is what they have done, don't deserve to keep part of my money and I am going for a full refund.
This is a lot like what other supposedly legitimate companies are doing, charging people's credit cards for unwanted subscriptions or renewals and making it hard for people to get this reversed. Time, AOL, Verizon, and other legitimate companies are doing this this. In fact, Time was just sued by an Attorney General for this behavior. It's sad. I don't trust Yahoo now and will not be buying anything from them in the future.
I found the name and mailing address of Yahoo's CEO for those who want it. (From the company profile at Yahoo Financial) The phone and fax numbers would be the main ones at corporate headquarters rather than those of the CEO himself.
Terry Semel
Chairman & CEO
Yahoo! Inc.
701 First Avenue
Sunnyvale, CA 94089
Phone: 408-349-3300
Fax: 408-349-3301
Anne
USA
U.S.A.
1 Updates & Rebuttals
Anne
USA,Other,
U.S.A.
Correction
#2Author of original report
Wed, June 07, 2006
I found out that Yahoo did send me an email telling me they intended to charge me to renew my subscription of Yahoo Mail Plus. It was sent to an email address that I don't use often so I didn't find it until later. I'm sorry I said that they did not do this. I do stand by my comment about their customer service and the need to require affirmative steps before charging people's credit cards. The other complaints I found online about unauthorized charges by Yahoo heightened my suspicions and the lack of access to any real customer service made the situation worse.
