- Report: #1330945
Complaint Review: Yext - Internet
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Author Not Confirmed
Why?
Yext
Internet, USA
Web:
https://www.yext.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Yext Has incorrect listings for our company online and refuses to fix or remove them Internet
This company is in control of SEVERAL local listings (for example, Yahoo business location and citysearch) and offers to fix/update your business info for a cost.
I simply don't understand how this company can be in control of a listing for my business that I didn't create. It has the wrong name for our business on several directories and will not correct the business name or even delete the listing until we pay them. This is not a service I ever requested. They have published false information about our business online without our permission and refuses to correct it. We get calls all the time asking for this false business name and have to explain that it's just wrong online and we can't do anything to fix it.
I shouldn't have to pay to remove information about us that we didn't request. It feels like a huge scam to me. What is stopping them from purposefully publishing false information about any company and refusing to fix it without money? It's very messed up.
1 Updates & Rebuttals
Yext Support
New York,New York,
USA
Your Yext Review
#2UPDATE Employee
Thu, October 20, 2016
Thank you for leaving your feedback. We understand your concern, but hope that we can clear up a few misconceptions in terms of how our services operate.
If you are not a customer of Yext's, we cannot control or update any information about your business as we do not have access to the business' location information. Inaccuracies in business data can be caused by multiple sources on the web, and unfortunately can change listing data. This is most likely how information about your business got changed on sites like Yahoo and CitySearch. We actually allow businesses to control this information through our Location Cloud technology.
We initially partnered with sites like Yahoo to save their listings programs by taking over the verification process. Yahoo is ultimately the final decision maker when it comes to their listings. Yext is doing our part to help them maintain free claims and data quality standards. However, we do not have control over what listings are created, edited, or removed from their site.
There are free options to claim and manage listings directly through sites like Yahoo and CitySearch and we would be happy to speak with you and send you information about how to access this information. We'd also love to speak with you further about our services and clear up any other misconceptions into how our services work and hopefully provide you with a clearer picture of Yext. Please feel free to reach out to us at any time at [email protected].
