- Report: #1177779
Complaint Review: Your Vacation Destinations - Las Vegas Nevada
-
Author Not Confirmed
Why?
Your Vacation Destinations
Las Vegas, Nevada, USA
Phone:
855-748-4600
Web:
www.yourvacationdestinations.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Your Vacation Destinations Your Vacation Destinations Unethical Business Practices Las Vegas Nevada
I foolishly signed up to a vacation package with these high pressure sales folks on 8/28/14. They immediately started altering the standard package with extra tickets. a longer cancellation period, boasted a refund within 5 days, etc. I got an email on 8/30 with a lesser package. I did not sign the contract and I immediately sent a cancellation notice to the address provided on that same day. They said I had 14 days to cancel. I heard nothing back so I sent another. Again no response. I tried calling and was on hold forever so I did not speak to anyone. I sent two more emails all within the cancellation period and said I was going to report them to the Better Business Bureau. I called and got through and they played dumb. They said they would tell their staff to read my emails. Of course I never heard anything back until a filed a report with the BBB. Then they responded and said they wanted evidence of my cancellation request. I told them this was foolish and a delay tactic because they had read the BBB report of my attempt to cancel and getting no response. They read this while stiill within the cancellation period so having the first email was irrelevant. They insisted so I did attach all 4 emails and a week later, still no response. They told the BBB that they would refund within 5 days if they had the email proof of the cancellation. More lies again by them. I told them I was going to file a complaint with the Nevada Attorney General Office. I am doing that as well as disputing the charge on the credit card of $319. Their lies and method of refusing or delaying refunds when they have all the evidence is, if not fraudulent, certainly unethical business practices. I recommend that others who have similar experiences, and you will if you try to cancel, file a complaint with the BBB and the Nevada Attorney General Office. I am willing to join a class action suit against this company to shut them down. Even if I do eventually get my money back thru one of the multiple paths I am taking, that is not satisfactory. They do not live up to their word and should not be in business. They are dishonorable in their responses using delay tactics and trying to make me do unecessary work to get my money back or give up. Glad I did not try to execute the contract as I am sure I would have problems when trying to cash in on their offering. In fact, you can find complaints about their poor performance in living up to the basic package for people who purchased and tried to use their services. BEWARE, STAY AWAY FROM Your Vacation Destinations!
