Pete Sr
Claremont,#2REBUTTAL Owner of company
Mon, April 22, 2013
I just became aware of this report. It was four years ago, so obviously I can't respond to the specific facts cited by this consumer. Our guaranteed credit program is from a national company Credit Acceptance Corp, which has in business for over 25 years. They require down payment commensurate with the risk lending to the person applying for the car loan...the poorer the credit score, the higher, the down payment required from the applicant. Our store does not set the parameters for the lender, CAC does. Although it was a long time ago, I apologize for the delay getting back to you...that is unusual in our store. We have consistently achieve the highest customer satisfaction scores in our region.
YouNeedHelp
United States of America#3General Comment
Wed, January 27, 2010
Are you joking? I've bought several cars here and used their "Guaranteed" program. Obvioulsy you dont understand how things work. I will assume by your post that your credit is bad, or you dont have any. First off guaranteed approval does not mean you can pick any car you want at a low rate and pick your payment. Im guessing they still use credit acceptance in which case you need to prove a minimal income and your residency or the most part. They will give you a loan at around 25% interest on certain vehicles assuming you can provide 15-25% down payment. It is a great program for those who are trying to build/rebuild credit. The dealership does not pick the down payment or the payments, the lender does based on the credit YOU have earned. Those deals are very small profit for the dealership so if they told you they didnt have the room to move, they probably where not lying. They are not a charity and likewise they are not going to refuse a car sale thats profitable. Chances are you where looking at a car YOU couldnt afford, dont be mad at them. this isn't 1960, there are regualtions in place to protect the consumer. A Bank will not lend over a small amount over a cars book value, or charge interest more than a few percent over the rate YOU qualify for. The dealership cannot just make up numbers to "scam" you. The prices they gave you are right on. Do you REALLY want a 10,000 car at 25%? Why are you worried about what car you get to build your credit? Every can sold under that program has a warranty as long as your making payments. They probably didnt call you back because you where being unreasonable and not listening to them. I wouldnt either. You cant just walk in and say you want a BMW at 2.9% with no money down or tell them you want a $200 payment on any car. Im sorry you dont understand lending, advertising, or life but it bothers me your trashing this place on here and all over myspace and facebook for no reason. This is probably the most honest dealership in town and you sound like you need a reality check.