Complaint Review: Zack & Peter Of Subaru Of Claremont - Claremont New Hampshire

I called this car dealer place " Subaru of Claremont" for 2 reasons the first because I was looking for a vehicle, and the second because they say " No matter what your credit we have 100% financing guaranteed".So I call them and I ask them about certain vehicles in which I was interested and the come back with ridiculous prices down, so I tell the sales guy Zack what I have to put down and what kind of vehicle I am looking for thinking this would be easier, and he told me give me a couple of minutes and I will call you back. Well I waited the whole day for him to call me back and nothing, I would call them at 9:00am the next day and they would say " give me a few minutes and I will call you back" well I gave them hours ( 5 hours to be exact) and then I would be the one calling them back. Then Zack would have every excuse on why he didn't call, the best one " I was waiting for my boss to finish with another sales person, we are 15 sales people here and he is only one person dealing with us all" Then he tells me I found you a car, its a 2001 Jetta, 5 speed , with 112000 miles on it, and would say "NO" I want a car that is going to last me a while not one that is going to be in the shop right after I drive it off the lot, just because I don't have much money I don't think its fair I m only aloud s**t boxes. I would then find some on the computer and tell Zack about them and ask him to work the numbers for me, he would say okay, the next day I would again be the one calling him to see what he has found out, and he would say " well, my boss says we can do it for $2800.00 down and $490.00 a month" Well I say I can't do that much down, so I said let me see what else I can do I will think about and call you back. Then next morning I called and Zack was again busy, so I left a message with Pete saying how about $2400.00 down that's all I can do in my situation, and he told me I would get a call back SOON, Well 4 1/2 hours later my husband called back and he was told no too that deal it was not possible and my husband asked " Why can't this work, for there is only $400.00 difference well it is because our credit is low and that's why you can't or what, he was then told well no ,and then he brushes him off because another customer was coming in, like he was nothing" ( well excuse me , Zack you had a customer on the phone deal with that one first) I even confronted him the day before for the same reason, and said " are you treating me this way because I am not a walk in client? and he said no we treat all are customers the same!" I am still wondering why they couldn't make it work with the $2400.00 down instead of the $2800.00, you would think that it is only $400.00 and they could make it up in the difference each month like instead of $490.00 a month they could have made it an even $500.00. Oh well , I think these people are rude and like to get your hopes up on getting the vehicle of your choice and then just crushing you down to make you feel like s**t!

Bam Bam

canaan, New Hampshire

U.S.A.