- Report: #1216804
Complaint Review: Ztronics - Santa Ana California
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Author Not Confirmed
Why?
Ztronics
2076 S Grand Ave Santa Ana, 92705 California, USA
Phone:
7149799877
Web:
www.ztronics.com
Categories:
Business Rating:
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Ztronics Took My Money in Santa Ana California
I placed an order with this company on March 9th and according to my confirmation email they stated I would receive an email when the item shipped. I ordered a DVD/CD-RW SATA replacement part for my laptop. I paid $29.94 total including shipping. A good price for a hard to find item. My credit card was charged immediately. It has been 11 days and I have not received my confirmation of shipment email. I contacted the company via email and called them. No response and an answering machine took my message. The recording just simply said "please leave a message", that's it, no company identifier. I have seen other random reports on Yelp and Facebook regarding this company from disatisfied customers with the exact same issue.
2 Updates & Rebuttals
Susanne
Mariaville,Maine,
United States
Incorrect information on your part...
#2Author of original report
Tue, December 12, 2017
First, let me say your response has taken 2 years?
Second, I am NOT a man, my name is Susanne, a female. I called but never spoke with anyone.
Third, I received no refund for the part from you.
Fourth, my laptop was a Dell Inspiron Studio 1535 from 2008, not 2003, so, I'm not sure who you are referring to, but your information is incorrect.
I was happily refunded by my credit card company due to your fraudulent charge. Case closed IMO.
Heather
Santa Ana,California,
United States
Ztronics response
#3REBUTTAL Owner of company
Tue, December 12, 2017
This person ordered a part that we no longer had in stock. We do computer repair for Alienware laptops one of our tech probably used it for a repair job. Which was explained to this man. I also refunded his money immediately. He called us screaming and cussing for not having a part for a 14 year old computer. As a business owner I apologized but that was unacceptable, he wanted me to drop everything to find it I had already spent several hours looking for it. We no longer had it. It was for a laptop that was from 2003, so yes parts are going to be hard to find.
