26, Report:
#1278376
Posted Date:
Jan 06 2016
Best Buy(Geek squad) Dallas LBJ/Midway Beware of service policy Dallas Texas
Purchased new lap-top with $200.00 service agreement for whatever goes wrong. Had unit 4 months touch screen stopped working. Took into Geek squad for waurantee'service contract work. They sent it out since they could not fix it. I sent it in the end of Novemebr. Today is February 6...
Entity
Best Buy(Geek squad)
Categories: Consumer Services
27, Report:
#598273
Posted Date:
Dec 22 2015
Omni Tech Support Misleading ripoff company access abuse Internet
I just had an online session and this company remote accessed my laptop to resolve a MS Office product key installation issue. The link to their company was located on the microsoft page http://office.microsoft.com/en-us/products/default.aspx. I purchased MS Office online...
Entity
Omni Tech Support
Categories: Computer Help Desk
28, Report:
#1238047
Posted Date:
Jun 26 2015
Best Buy/ Geek Squad GeekSquad No Lemon Policy is a Lie Minneapolis Minnesota
It is a RipOff, spent $1,465 for a Samsung Laptop for me to be told that the service plan expired, and after a year's time, I purchased it in September 2013, this is June 2015, Added a year agreement, had the computer shipped out 3 times for a minimum of 2 weeks at a time, I was tol...
Entity
Best Buy/ Geek Squad
Categories: Computer Dealers
29, Report:
#1227770
Posted Date:
May 08 2015
Scammed by Best Buy Geek Squad Cell Phone Protection Plan Best Buy Geek Squad Lied About Handset Protection Plan Coverage Aventura Florida
I bought a new Samsung Galaxy S5 at the Best Buy in Aventura, FL not more than 3 or 4 months ago. The salesperson sold me on their extended protection plan by Geek Squad and assured me that it was superior to any type of other handset insurance option. He also said that it included ...
Entity
Best Buy Geek Squad
Categories: Audio & Electronics Shops
30, Report:
#1226550
Posted Date:
May 03 2015
Best Buy Geek Squad STOLEN - 1 month internet security after responding 30 days in advance for not renewing subscription. Nationwide
This morning I recieved an email stating that geek squad was going to automaticly deduct my yearly subscription price from my account on June 2, 2015. I phoned them to say I did not want to renew. The very nice lady verified that I had paid my last subscription in full and it would ...
Entity
Best Buy Geek Squad
Categories: Computer Service & Repair
31, Report:
#1224527
Posted Date:
Apr 24 2015
Best Buy Geek Squad CHEAT Squad Phone Warranty SCAM Nationwide
2015-04-24We have purchased all of our iphones through best buy. We have always bought the warranty offered which was 14.99 a month and covered phones for pretty much all damage. When we upgraded to the 5s, in December 2013, we continued the warranty. No where on any of the pa...
Entity
Best Buy Geek Squad
Categories: Audio & Electronic Retail Stores
32, Report:
#1212456
Posted Date:
Feb 28 2015
Geek Squad Best buy Geek Squad, Cheat Squad not Geek Squad Nationwide
“Cheat Squad” would be a more appropriate company name. Seems the company’s business model to “sell the $200 protection plan” and don’t worry about the fall out if your skill set is subpar for making in house repairs…. A simple task of installing a new hard drive on th...
Entity
Geek Squad
Categories: Computer Service & Repair
33, Report:
#1202545
Posted Date:
Jan 18 2015
Best Buy? geek squad. Joplin, MO Best buy/geek squad. they do not know what they are doing. joplin Missouri
I have had nothing but problems with geek squad at Best Buy in Joplin, MO. I have called 3 times for technical support, which I paid for, and have gotten nowhere. I took laptop in to store for, 40 mile roungtrip, because the people on the phone have no idea what they are doing. The ...
Entity
Best Buy? geek squad. Joplin, MO
Categories: Computer Service & Repair
34, Report:
#1200890
Posted Date:
Jan 11 2015
Best Buy Geek Squad Best Buy / Geek Squad canceled order then added $300 while leaving off the warranty! Nationwide
All I wanted was installation of the gas dryer I had ordered online at Best Buy (with a warranty) for $585. I called 1-800-BestBuy and got transferred again and again. I finally got someone to arrange installation, but they canceled my first order and started a new order. They...
Entity
Best Buy
Categories: Appliances
35, Report:
#1185727
Posted Date:
Oct 30 2014
Geek Squad affiliate of Best Buy Geek Squad at Best Buy They over-charged me for my laptop protection plan and refused to refund the difference . Brooklyn new York
In March of 2013 I purchased a chrome laptop from best buy along with a $50 dollar protection plan. In March of 2014 I was informed that my protection plan was due to be re-newed so I went in to Best Buy to re-new ,only to be told that they don't re-new plans instore but t...
Entity
Geek Squad
Categories: Computer Manufactures
36, Report:
#1183360
Posted Date:
Oct 17 2014
Geek Squad / Best Buy Geek Squad more like useless squad Anjou Quebec
My laptop is 1 year old and had an issue with the keyboard. I brought it to best buy/geek squad and they told me it needed anew keyboard. I had to pay in advance for some reason $173.00, and was told it takes about 2 weeks. Almost 1 monthwithout my computer I called to see what was ...
Entity
Geek Squad / Best Buy
Categories: Computer Service & Repair
37, Report:
#1180070
Posted Date:
Sep 30 2014
Geek Squad Best Buy Geek Squad Geek Squad Reviews - Should have came here first - Internet
Be wary of these Big Box stores and their computer repair technicians. I’ve experiencing nothing short of anguish and egregious amount of errors and mistakes on their part. Most recently, I took a computer in to have it looked at for errors upon start up. It appeared that there mi...
Entity
Geek Squad
Categories: Computer Service & Repair
38, Report:
#1174646
Posted Date:
Sep 05 2014
Verizon Wireless The Best Carrier???? NOT!!! By Far the Worst!!! Internet
My phone was stolen by a rachet relative on August 30, 2014 I called Best Buy Geek Squad service to report the theft and file a claim and was quickly told that they didn't cover lost of stolen devices. I called Verizon to have the services suspended and to see if I ...
Entity
Verizon Wireless
Categories: Cellular Phone Companies
39, Report:
#1174644
Posted Date:
Sep 05 2014
Best Buy Geek Squad Mediocre Service Protection Hurst Texas
I purchased wireless service through Best Buy with Verizon and was talked into purchasing their Geek Squad service protection. I've had the device one month, went to a family reunion the weekend of August 30th and my phone was stolen out of my purse. I called Geek Squad to file a cl...
Entity
Best Buy
Categories: Cellular Phone Companies
40, Report:
#1160098
Posted Date:
Jul 07 2014
Best Buy Geek Squad Continued charging fees to account despite cancellation Nationwide
After carrying the protection plan for a few months, I had called to request canceling the monthly renewal back in Jan. 2013 and was verbally told it would be cancelled. Despite that - my card has continued to be charged for the last 18 months!!! I called again in June, 2014, to...
Entity
Best Buy Geek Squad
Categories: Media
41, Report:
#1157969
Posted Date:
Jun 27 2014
Boost Mobile SPRINT terrible customer service, no fix, no customer service, no solution, no fix santa barbara, california Nationwide
I've been a long time boost mobile customer. For the past month and a half, I am unable to connect to PUBLIC wifi networks. I have troubleshooted several times with Best Buy, My ISD Department, Boost Mobile Customer Care (TERRIBLE SERVICE--UNBELIEVABLE), online forums, etc.They o...
Entity
Boost Mobile
Categories: Cellular Phone Companies
42, Report:
#1156175
Posted Date:
Jun 20 2014
Best Buy Geek Squad Cell Phone Protection Plan Waste of Money Nationwide
Would not honor protection plan after paying for a year when credit card got stolen. Said they mailed me a email but it is not in my inbox, spam or junk folder. I even told them I would bring my computer in for them to check or they could send Geek squad out to check my computer e...
Entity
Best Buy Geek Squad
Categories: Cellular Phone Companies
43, Report:
#1087378
Posted Date:
Jun 17 2014
Superior Tech Help Tech Support Scam implants spyware and pop-ups via remote access, creates more problems than existed Glendale California
My computer was running slow. I decided to tend to it and found a software program designed to speed it up with some maintenance. It was recommended on a shareware site Torrence. Cost about 30-40 usd. I downloaded it and was in touch with a tech by phone as the price included an ins...
Entity
Superior Tech Help
Categories: Computer Fraud
44, Report:
#1152248
Posted Date:
Jun 05 2014
Best Buy -Geek Squad Terrible Disservice at the National Chain of Best Buy Vestal, NY Nationwide
Please, I need help. I’m trying to stay calm. I have a fully covered Canon 5d mark3 that I purchased from Best Buy. I brought it in with an error msg. ~I received an email that they were fixing it. I got an email saying that they DID fix it. It arrived to my house today with a not...
Entity
Best Buy -Geek Squad
Categories: Cameras & Video
45, Report:
#1146126
Posted Date:
May 13 2014
best buy /geek squad ruined my brand new laptop Virginia
Best buy /geek squad totally screwed me over . I purchased a dell inspirion to only use it for a couple months with gentle use . I dealt with 1800 geeksquad and instore repairs at best buy .
Had a simple I thought for a compter tech would be simple anyway issue and they were suppo...
Entity
best buy /geek squad
Categories: Computer Dealers
46, Report:
#225302
Posted Date:
May 12 2014
Toshiba - Best Buy - Geek Squad Ripoff, Give them your money and the party's over Port Richey Florida
Toshiba laptop died one month after warrantee. Local Geek Squad figured out it was dead too. Wow! They don't touch laptos so sent to Chicago. Subcontractor? Told the motherboard was bad. Repair $640. I paid 600 new.
OK, I had a gold card warrantee so had it fixed even though I h...
Entity
Toshiba - Best Buy - Geek Squad
Categories: Audio & Electronics Shops
47, Report:
#1142024
Posted Date:
Apr 27 2014
MICROSOFT MICROSOFT365MICROSOFT OFFICE365MICROSOFT WINDOWS 8OFFICE 365 *******MICROSOFT OFFICE 365 PRODUCT CODE SCAM******* TORONTO Canada
************MICROSOFT OFFICE 365 product code invalide scam********1.i have purchased OFFICE365 from BEST BUY 3 times within 1 year and i have had problem activating ,using and downloading this product from get go.2. i have wasted over 40 hours online chat and phone...
Entity
MICROSOFT
Categories: Computer Software
48, Report:
#1139137
Posted Date:
Apr 16 2014
Best Buy Geek Squad Geek Squad Warranty - DON'T DO IT...They do NOT honor the replacement warranty! Chula Vista California
I purchased a smart phone from this store about a year and a half go long with the Geek Squad protection plan; the term protection I use loosely as I compose this complaint. When I purchased this protecton agreement, I was reassured by the sales rep that my new smart phone was prote...
Entity
Best Buy
Categories: Warranty Companies
49, Report:
#1138139
Posted Date:
Apr 11 2014
Best Buy Geek Squad Geek Squad Has NO Idea What They Are Doing Mesquite Texas
I have a warranty on my Iphone from Best Buy, I have had previous phones with a Best Buy warranty and had great service, so when my phone started acting up, I thought, this won't be so bad, I was wrong, VERY wrong.First Best Buy offered me the one loaner for Sprint that they h...
Entity
Best Buy Geek Squad
Categories: Audio & Electronic Retail Stores
50, Report:
#1130730
Posted Date:
Mar 14 2014
Best Buy Mobile missinformed about insurance coverage Sanford Florida
I purchased a cell phone in Oct. 2013 and was asked if I wanted the Best Buy Geek Squad insurance. I said yes, neve was inforumed that the coverage. Only to get rammed with a $150 deductable on the phone to have it serviced. Never once was I told there was such a fee and the manager...
Entity
Best Buy Mobile
Categories: Cellular Phone Companies