26, Report:
#1432541
Posted Date:
Mar 06 2018
Smart Friend Tech Support Hewlett-Packard Company Unauthorized charge on my credit card. Internet
I have been a long time customer of HP over the years and when I started having problems with my HP desktop I called your tech service (noted below). I was Assured by the technician that I spoke to that there would be no charges if he could not help me.
I needed to give this perso...
Entity
Smart Friend Tech Support
Categories: TECH SUPPORT, Computer Technology
27, Report:
#1432011
Posted Date:
Mar 02 2018
HP Hewlett-Packard Instant Ink Deceptive Packaging Palo Alto California
I work in IT for a place I will not reveal. I got a support call that an HP printer would not work correctly because it was complaining that it was not enrolled in the Instant Ink program. True, it was not. It was unenrolled from the program because of difficulties due to the fact t...
Entity
HP
Categories: Printer Ink Scam
28, Report:
#1430047
Posted Date:
Feb 19 2018
HP HEWLETT PACKARD HP NOTEBOOK LAPTOP SCREEN WENT WHITE IN 13 MONTHS FROM PURCHASE Nationwide
HP LAP TOP USED PART TIME AT HOME IN A/C. NEVER DROPPED OR ABUSED. SCREEN TURNED WHITE. WAS A CHRISTMAS GIFT. LASTED 13 MONTHS. HP HAS A TERRIBLE ONE YEAR WARRANTY, TERRIBLE CUSTOMER SERVICE, AND MAKES A HORRIBLE PRODUCT. MY WIFE WASTED $650. ON THIS JUNK. WHEN I TOLD MY FRIEND WHAT...
Entity
HP
Categories: COMPUTER
29, Report:
#1429276
Posted Date:
Feb 14 2018
![](https://www.ripoffreports.com/report-images/45*34/docs/r1429276-ljddqd-kuvqrkjvsx.png)
HP Smartfriend Services They offered to help me resolve a Issue with my Window Updates Failing to Complete Internet
I will keep it short and simple. This company is 100% designed to get your money and deny you services and further attempt to charge your bank account without your approval. I caution you, DO NOT USE THIS COMPANY. They turned a simple request for help, into a NIGHTMARE that runied a...
Entity
HP Smartfriend Services
Categories: COMPUTER
30, Report:
#1428249
Posted Date:
Feb 09 2018
Hewlett Packard Hewlett Packard HP's Smart Friend tech support service took my money, missed three scheduled Level 2 callbacks then refused refund. Beware of this scam! Palo Alto California
I recently paid $59.99 for 30 days of tech support from HP's Smart Friend tech support service because my recently purchased HP Envy 750-280 st repeatedly failed to upgrade to the latest secure version of Windows (1709). The order taker was not able to resolve the problem but prom...
Entity
Hewlett Packard
Categories: Computer Help Desk, Computer Service & Repair
31, Report:
#1427971
Posted Date:
Feb 08 2018
REimage Report 1.8.7.2 Windows 7 Check-up and FREE Repair (if problems found) Tried to instill fear in me that my desktop would soon die on me, were they not to intervene ! Kansas
I just explained this in detail on the previous page. However, I'll reiterate.
Internet Explorer made me aware of REimage Repair Free and trusting Microsoft as I do, I assumed this was another Microsoft entity. My Hewlett Packard (HP) Desktop TouchSmart 300 was running fine, ...
Entity
REimage Report 1.8.7.2
Categories: Computer Software
32, Report:
#1423519
Posted Date:
Jan 17 2018
HP (Hewlett Packard) charged my visa, saying I must give it in order for them to provide service.they said they can and would fix my laptop.I thought they were in the USA. Nationwide
I was given this HP support number by my ISP, Comcast, and when I called I was transferred to a tech support 866 211 5207 conf.# bjp9621 case # 500868 9790 I described the problem with my HP laptop, and they said no problem, HP will fix it, then asked for my visa..I did not want to ...
Entity
HP (Hewlett Packard)
Categories: Computer Fraud
33, Report:
#1417009
Posted Date:
Dec 15 2017
Hewlett Packard Repeated orders for Ink replacement cartridges where they promised next day delivery. The ink, following multiple calls and follow-up was delivered 9 days later Los Angeles California
HP publishes replacement ink cartridges for printers they sell. One of the promises is a next day delivery of ink cartridge orders when a printer cartridge is low or in need of replacement. I created an account on line for ordering the replacement cartridges as they require. ...
Entity
Hewlett Packard
Categories: Computer Service & Repair
34, Report:
#1412815
Posted Date:
Nov 21 2017
Hewlett Packard HP HP HAS THE WORST TECH SUPPORT/CUSTOMER SERVICE Palo Alto California
I initially contacted HP tech support on 11/15/2016 at 1-800-752-0900; I downloaded the drivers for my printer (non-HP printer) on to my newly purchased HP Touch laptop, but when I would attempt to print, the HP e-print screen would continually pop up preventing my printer from resp...
Entity
Hewlett Packard
Categories: Computer Manufaturers
35, Report:
#1412028
Posted Date:
Nov 15 2017
Hewlett Packard HP Customer Torture by HP Tech Support
I got my new printer an HP Deskjet 3632 All-in-One Printer 02/2017 from my local Wal-Mart and used it wirelessly around June 2017 I signed up for there instant ink program and then in Aug. we sold our home and moved into our RV in an RV park and began using there WiFi so had to star...
Entity
Hewlett Packard
Categories: Computer Service & Repair
36, Report:
#1409929
Posted Date:
Nov 01 2017
![](https://www.ripoffreports.com/report-images/45*34/docs/r1409929-rxm71s-28kscp7tcy.png)
Hewlett Packard Hewlett Packard: not honoring warranty,fraudulent charges,employee damages Nationwide
I sent in my laptop to be repaired and it was received October 23rd, I reported it to HP on October 17,2017. I heard nothing except via the h p . com /repair about my laptop. I have 6 different case numbers that I can provide. I was informed 10/30 that there was ...
Entity
Hewlett Packard
Categories: Computer Manufactures
37, Report:
#1406380
Posted Date:
Oct 15 2017
Hewlett Packard HP They keep lying about how much I owe HP $3.21 for ink just because they say I owe them for going over 500 pages, which I have not. I have never gone over 500 pages. Matter of fact I never went over 100 pages. Also this man George talks to me and says he;s from HP, which I don;t believe him cause he just keeps asking me for a credit card to give him my money and I told him to give me an address to where HP is and he said he would not only that he us in Manila Philippines.He told me that my use of instant ink would be suspended; so therefore, I have paid for my instant ink he says I won;t be able to use my ink at all until I give him my credit card number. HP instant ink even told me they were going to give me a refund of my money in the amount of $8.00 and they have not even done that yet! They keep taking my money and telling me I using their service for free, which I am not. This man would not validate or confirm his address where he was located, so I did not know if he was a scam artist that was trying to get all my money off my card and leave me with nothing! In addition to what I have stated HP technical support did not fix my printer like they stated when I allowed him access onto my computer he just messed my printer up worse than it was, so therefore, they cannot be trusted at all to do printer technical work on anybody's printer, computer, laptop or any electrical device or electrical devices. Palo Alto California
HP told me they were going to do a remote session with me to fix my printer, but the technical person from HP only messed my printer up worse! Also, then he transferred me to HP instant ink to some person by the name of George, who says he is in Manilla Phillipines. Anyway, this per...
Entity
Hewlett Packard
Categories: Miscellaneous Office Services
38, Report:
#1396867
Posted Date:
Aug 31 2017
Hewlett-Packard trying to get refund for paying for service not received ROSEVILLE California **Author of this Report is NOT CONFIRMED**
Spoke with a customer service agent to report a possible scam. Wanted a professional scan run to see if virus input on my computer.I was told yes, they could that but I would have to buy a service contract. I did.They said they tried to run a scan but couldn't. Said I sh...
Entity
Hewlett-Packard
Categories: Computer Service & Repair
39, Report:
#1390400
Posted Date:
Aug 04 2017
Hewlett Packard Enterprise HPE, Micro Focus, (US) Inc. Fired me because I'm disabled Austin Nationwide
They fired me when they merged with another company because I I am disabled and that was costing them way too much especially if they have to give me a severance for the decade or more that I worked there. They lied to me and said that it was because of performance but I know ...
Entity
Hewlett Packard Enterprise
Categories: Civil Rights Violators
40, Report:
#1388183
Posted Date:
Jul 25 2017
HP HEWLETT PACKARD HP TAKES MY CREDIT CARD AND DOES NOT REFUND ME Internet
I BOUGHT ALLEGEDLY A NEW PRINTER FROM HP AND WHEN THE BOX CAME IT SAYS REFURBISHED , I PAID 229.72 PLUS 26.13 FOR THE WARRANTY. I CALLED THEM AND SAID YOU RIPPED ME OFF WITH A USED MACHINE. THEY SENT ME FED EX LABEL AND I RETURNED IT AND THEY GOT IT BACK BY JULY 17,2017. IT IS NOW J...
Entity
HP
Categories: Computer Dealers
41, Report:
#1385455
Posted Date:
Jul 14 2017
HP Instant Ink HEWLETT PACKARD Extortion, ripoff, Internet
Upon purchasing an HP printer I enrolled in their automatic ink delivery program, not realizing that you must continue paying monthly it the cartridge they send you will no longer work. Do, after paying $3.00 per month for the past 28 months, I finally received ONE color cartridge...
Entity
HP Instant Ink
Categories: Questionable Activities
42, Report:
#1384497
Posted Date:
Jul 10 2017
Hewlett Packard I bought a new HP printer (HP OFFICEJET PRO 6790) that was described as being compatiable with my HP Pavilion computer to only learn that I must buy more drivers and firewall protections from them in order to have something successfully print from my computer. What a ripoff. Internet
Hewlett Packard's game is to ripoff their customers. Their printers and computers are not compatiable with one another unless you buy additional drivers and security malware from them. Their support line is absolutely no help.
When you contact HP's support line you are given a ph...
Entity
Hewlett Packard
Categories: Unusual Rip-Off
43, Report:
#1353579
Posted Date:
Feb 02 2017
HP Smartfriends Hewlett Packard HP Suport HP Smartfriends is not honest to their customers more about taking your money than supporting their new computers Nationwide
I purchased a new computer from HP it stopped working it is still in warranty i called HP they said if I joined HP smart friends i told them the computer was dead he said no problem he could fix remotely but i would have to pay a HP Friend support. I was promised they could fix. The...
Entity
HP Smartfriends
Categories: Computer Manufaturers
44, Report:
#1351991
Posted Date:
Jan 25 2017
HP Hewlett Packard HPCarepack extended warranty not honored even though paid for Nationwide
I purchased a HP laptop and a three year extended warranty onsite with accidental damage and virus/malware support and HP refusing to honor it for the software and virus/malware part.The Smart friend dept. keeps trying to make me pay for help even though I have already paid for it!&...
Entity
HP
Categories: Computer Manufaturers
45, Report:
#1345732
Posted Date:
Dec 29 2016
Viktor Madrigal, Vik Madrigal, Costa Rica Vik, Viktor, Viktor Madrigal, Vik Madrigal Viktor Madrigal Took money that did not belong to him. Pozos de Santa Ana Nationwide
Viktor Madrigal who works at HP (Hewlett Packard) took me for nearly $5,000 USD. He kept our money we paid him for a real estate rental and never returend the deposit, and we lost several thousand dollars in additional damages!This review is about Viktor Madrigal AKA Vik Madrigal wh...
Entity
Viktor Madrigal, Vik Madrigal, Costa Rica
Categories: Lodging
46, Report:
#1336964
Posted Date:
Nov 07 2016
Hewlett Packard OEM printer cartridge costs about 30 cents a page. Printed only about 50 B&W standard pages Palo Alto CA California
I recently purchased a Helitt Packard printer - a modestly priced model HP ENVY 4520 for moderate home use. I have had HORRIBLE experience with MANY other HP printers I purchased in yers past from not only extortion priced supplies but endless early mechanical/ electronic failures...
Entity
Hewlett Packard
Categories: Miscellaneous Electronics
47, Report:
#1334578
Posted Date:
Oct 23 2016
HEWLETT PARKARD All-in-one printers ENVY Nationwide
HEWLETT PACKARD All-in-one printers
ENVY 5640
What a piece of crap with no real instructions provided. It will not revert to portrait mode afer changing to landscape mode. When you change back it does nothing.
The software sucks. If you start a print run and realize you made a mista...
Entity
HEWLETT PARKARD
Categories: Electronic Manufacturers
48, Report:
#1329623
Posted Date:
Sep 22 2016
Hewlett Packard, Nick W. Delayed Warranty Repair Palo Alto California
I sent my HP Spectre 360 15.6 laptop in for warranty repair, for a cracked screen, August 18th 2016 and was initally told that it would take a wek to repair. After a week and not receiving the laptop I contacted HP, which was extremely difficult, they told me it would be another mon...
Entity
Hewlett Packard
Categories: Computer Manufaturers
49, Report:
#1323154
Posted Date:
Aug 18 2016
Hewlett Packard Hewlett Packard, HP, charged me a for defective recovery media Nationwide
Entity
Hewlett Packard
Categories: Computer Manufactures, Computer Manufactures
50, Report:
#1322691
Posted Date:
Aug 16 2016
hp Hewlett packard HP STORE WEBSITE FALSE ADVERTISING WITH HP WARRANTY PACKS Internet
DO NOT BUY ANYTHING ON HP'S ONLINE STORE !!!!Bought a HP Extended Warranty on my computer but the website product description was obscurred and i bought a notebook warranty and not a tower warrenty. hp said that a tower warranty would be more money. At this point my tower went out o...
Entity
hp
Categories: Computer Manufactures