- Report: #1406380
Complaint Review: Hewlett Packard - Palot Alto California
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Author Not Confirmed
Why?
Hewlett Packard
1501 Page Mill Road Palot Alto, 94304 California, USA
Phone:
650-857-1501
Web:
http://www.hp.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hewlett Packard HP They keep lying about how much I owe HP $3.21 for ink just because they say I owe them for going over 500 pages, which I have not. I have never gone over 500 pages. Matter of fact I never went over 100 pages. Also this man George talks to me and says he;s from HP, which I don;t believe him cause he just keeps asking me for a credit card to give him my money and I told him to give me an address to where HP is and he said he would not only that he us in Manila Philippines.He told me that my use of instant ink would be suspended; so therefore, I have paid for my instant ink he says I won;t be able to use my ink at all until I give him my credit card number. HP instant ink even told me they were going to give me a refund of my money in the amount of $8.00 and they have not even done that yet! They keep taking my money and telling me I using their service for free, which I am not. This man would not validate or confirm his address where he was located, so I did not know if he was a scam artist that was trying to get all my money off my card and leave me with nothing! In addition to what I have stated HP technical support did not fix my printer like they stated when I allowed him access onto my computer he just messed my printer up worse than it was, so therefore, they cannot be trusted at all to do printer technical work on anybody's printer, computer, laptop or any electrical device or electrical devices. Palo Alto California
HP told me they were going to do a remote session with me to fix my printer, but the technical person from HP only messed my printer up worse! Also, then he transferred me to HP instant ink to some person by the name of George, who says he is in Manilla Phillipines. Anyway, this person George could not tell me what address he was located at hP. So I assumed that he was not even a representative of HP. He was just a scam artist trying to get money off my credit card like all foreigners do to US citizens. Anyway, I told him I don't owe instant ink $3.21 for my printer copies I have not been doing anying for free, because they did not even give me my refund for the time I paid them $9.99 for the instantt nk and claim I stil owe them money for going over 500 pages, which I never have , so HP owes me money for my ink and another HP Office jet 6968 All In One Printer, because I can not even use my printer and I still have to purchase $60.00 for four ink catridges again. Then, I still have to buy another printer, because my printer does not work or I just have to pay another person to fix my printer, because my printer does not work at all! HP technical support and HP instant ink failed to do theri job miserablly and they owe me money they never gave me!
