- Report: #1432541
Complaint Review: Smart Friend Tech Support -
Reported By:
Kathryn -
Gainesville, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Smart Friend Tech Support
United States
Phone:
1-844-814-1800
Web:
http://www8.hp.com/us/en/services/consumer/smartfriend-overview.html
Categories:
Business Rating:
(0)
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Smart Friend Tech Support Hewlett-Packard Company Unauthorized charge on my credit card. Internet
I have been a long time customer of HP over the years and when I started having problems with my HP desktop I called your tech service (noted below). I was Assured by the technician that I spoke to that there would be no charges if he could not help me.
I needed to give this person my credit card number in order to “review” the problem.
It was quickly determined that this tech was unable to help and that I needed to bring the desktop to a local tech serv. where they had to keep for a week.
Upon reviewing my credit card I have found this unauthorized charge from HP Product Serv. and also fear I have been signed up for reoccurring charges.
I called the number indicated on the credit card charge and tried for hours to find someone who could resolve this issue but just got transferred from department to department. I finally filed a disput with my credit card company.
This has been extremely stressful and distasteful and am appalled that HP would associate itself with a service company such as this!
