51, Report:
#1074575
Posted Date:
Aug 10 2013
Kay jewelers lower trade in value than promised, performed service without customer's consent Hyattsville, Maryland
I went to Kay Jeweler to look for a diamond ring to replace the old one that had been given to me by my ex. The ring cost around $500. i found a Neil Lane design ring for almost $2075, and a certified diamond for more than $1000. The final price was $3786 with the trade in. However,...
Entity
Categories: Jewelry Stores
52, Report:
#1073973
Posted Date:
Aug 08 2013
Kay Jewelers Sterling Silver Sold undisclosed fracture filled Diamond Fairlawn Ohio
Bought an engagement ring, long story short I ended up wth ring back. I took it to be appraised so I could try and get some money back for it, and was notified that it was fracture filled, and told that I should have been informed of this before purchasing it which i was not. I took...
Entity
Categories: Jewelry Stores
53, Report:
#1070094
Posted Date:
Jul 25 2013
![](https://www.ripoffreports.com/report-images/45*34/docs/r1070094-mwulsb-wblsf6j0qp.png)
Big C Jewelry & Loan Jewelry, Pawn Shops, Watches Big C Jewelry Manager/Assistant are Unprofessional customer service, poor communication of repair processes, and Resolution Specialist need to be retrained as well. Inglewood California
I took my Diamond ring/one carate and a wedding band/ 1/2 carate into Kay Jewelers on 5/10/2013 for estimate only.
I was told it would take 2-3 days on the reciept it gave dates of two weeks. Each time I spoke with some to the store (X3) I was given a different processes for estim...
Entity
Categories: Jewelers
54, Report:
#1066845
Posted Date:
Jul 14 2013
Kay Jewelees Manager/Assistant are Unprofessional customer service, poor communication of repair processes, and Resolution Specialist need to be retrained as well. Marlow Heights Maryland
I took my Diamond ring/one carate and a wedding band/ 1/2 carate into Kay Jewelers on 5/10/2013 for estimate only.I was told it would take 2-3 days on the reciept it gave dates of two weeks. Each time I spoke with some to the store(X3) I was given a different processes for est...
Entity
Categories: Jewelry Stores
55, Report:
#1056167
Posted Date:
Jun 04 2013
Kay Jewelers Kay Jewelers stole my 14K White Gold Wedding Band Salem Oregon
In May of 2013 I took two gold rings in to be cleaned and re-rotered. I had done this every 6 months for the last five years.
But this time, the first ring came back on time, and the second was delayed. The delayed ring was a heavy, thick, 14K white gold wedding band.
When it came...
Entity
Categories: Jewelry Stores
56, Report:
#1050187
Posted Date:
May 12 2013
![](https://www.ripoffreports.com/report-images/45*34/docs/r1050187-y2ao42-pycfw8fj3n.png)
Kay Jewelers We had my wife Robin's wedding ring repaired on February 12 to have a missing diamond and lose stones Laguna Hills California
On February 12, 2013 Earl & Robin McAlpine took her wedding ring in to Kay Jewelers in Laguna Hills Mall to be repaired. It had a missing diamond and other loose stones on the main ring outside row on one side. Both sides are the same in construction. Which means you can see the...
Entity
Categories: Jewelers
57, Report:
#1015772
Posted Date:
Feb 17 2013
Kay Jewelers at Natick Collection Mall in Natick, MA Charged with unwanted insurance, misled about the membership - all in one visit, first and the last! Natic Massachusetts
This is my feedback to Kay Jewelers!
Hello!
I am writing to express my outrage about the treatment I received at the Kay Jewelers store in Natick Mall on the 6th of February, 2013.
1. The sales associate misled me on the following: she offered me to become a member with Kay, ...
Entity
Categories: Jewelry Stores
58, Report:
#1010039
Posted Date:
Feb 07 2013
Kay Jewelers lack of fair notification, unethical sales and service , Internet
When the sales manager at my local Kay Jeweler's handed me the bill for my product three years ago and it was twice what I thought they said, I didn't complain and was just thankful for their high quality product.
When I called the store only days later to ask what monthly paymen...
Entity
Categories: Jewelry Stores
59, Report:
#991565
Posted Date:
Jan 05 2013
Kay Jewelers Shoddy Product, Inept Representatives, and Poor Customer Service Kennewick, Washington
I've purchased thousands of dollars in merchandise from Kay over the past three years, but my past few months with them have been horrid. First, a diamond ring I bought for my girlfriend had a stone fall out within a few weeks of having received it. That was the first ti...
Entity
Categories: Jewelry Stores
60, Report:
#988497
Posted Date:
Dec 29 2012
Kay Jewelers willfully sold me faulty jewelry and refuses to provide a refund Newington New Hampshire
I can not begin to describe with words how awful my experience with Kay Jewelers has been, but I'll do my best here.
I purchased a wedding ring, engagement ring and my wedding band from Kay's back in May. The ring had to be sized down to 4.5, and the store said they could d...
Entity
Categories: Jewelry Stores
61, Report:
#984851
Posted Date:
Dec 20 2012
Sterling Jewelers JBRobinson Jewelers, Kay Jewelers , Jareds and Belden Jewelers Incompetent , unprofessional, low quality, extremely long repair time. Melbourne, Florida
Buyer be ware.....my husband thought he was upgrading my wedding set and was given money from my wedding set toward a new set. It was a surprise so we needed to get one in the correct size. My husband wanted to order one since the wedding band was a channel setting and he was leery...
Entity
Categories: Jewelry Stores
62, Report:
#968986
Posted Date:
Nov 14 2012
Kay Jewelers Sterling Corporation, Goodmans, Oystermans and many others. My ring was destroyed when they worked on the gold by the diamonds. Rochester, Minnesota
I took my ring in for a loose princess cut diamond to be tightened on Aug 26,2012. The associates at Kays said lets fix the gold on the sides and I see if they will take out the princess cuts in with the baggettes and put the right ones in, which the princess cuts whe...
Entity
Categories: Jewelers
63, Report:
#960008
Posted Date:
Oct 25 2012
Kay Jewelers don't buy jelwery at Kay's clinton township, Michigan
I purchased a chain for a pendant at Kays jewelry and will never return. How anyone could go there for something more valuable is beyond me. The sales people know next to nothing about jewelry and the managers are horrible at customer service.
I wanted a 40 adjus...
Entity
Categories: Jewelry Stores
64, Report:
#931810
Posted Date:
Aug 24 2012
zenith aquisitions my husband had an account at kay jewelers which zenith aquisitions purchased from them they offered us a settlement which we paid in full and they never removed it from the credit report Amherst, New York
my husband was trying to clear up his credit report
he had a jewelry card at kay jewelers which went to collections
it was later purchased by zenith aquisitions
they contacted us with a settelement offer which we paid in full
they still have not removed it from his credit report...
Entity
Categories: Jewelry Stores
65, Report:
#930335
Posted Date:
Aug 21 2012
Kay Jewelers One problem after another! Frisco, Texas
Let me start off by saying that I don't normally complain about bad service or poor quality products. I just usually call it a loss, learn from my experience, and move on. But in this case, the problems won't go away... they are never ending... and I've reached a breaking point. So ...
Entity
Categories: Jewelry Stores
66, Report:
#917910
Posted Date:
Jul 26 2012
Kay Jewelers Lied to about wedding band, now unwilling to correct their mistake - bodily harm Bloomington, Illinois
Almost two years ago, my wife and I were shopping for wedding bands and she fell in love with one at the wonderful KAY Jewelers. My wife happens to be severely allergic to nickel, tree nuts, shellfish, bee stings and injected iodine, so we specifically asked the sales woman, Mary Jo...
Entity
Categories: Jewelry Stores
67, Report:
#910338
Posted Date:
Jul 11 2012
Kay Jewelers CHEAP PRODUCTS, HORRIBLE CUSTOMER SERVICE, NO RESPECT FOR MILITARY Alexandria, Virginia
I have never written a business complaint in my life, but the situation that I have had to deal with in the past week deserves a Super Bowl sized commercial, worldwide billboards, and every possible avenue of publicity to keep customers AWAY FROM KAY JEWELERS. So my complaint campai...
Entity
Categories: Jewelry Stores
68, Report:
#875316
Posted Date:
Apr 28 2012
Kay Jewelers Allow exchange? Not really, Internet
Customer alert: If you buy a gift and want to allow the recipient a possibility to exchange, do NOT go to Kay Jewelers. Kay Jewelers issues refund only to original credit card - this policy makes gift exchange extremely hard. Even though the store may tell you differentl...
Entity
Categories: Jewelry Stores
69, Report:
#868313
Posted Date:
Apr 13 2012
Kay Jewelers Employees Lie and company doesn't stand behind what you are told! Sandy, Utah
Buyer Beware: Kay Jewelers & Jared will not stand behind what their employees tell customers. Jared and Kay are owned by the SAME company, when we purchased my wedding ring we bought the extended warranty so I can have it rhodium dipped. The employee at Kay Jewelers told us...
Entity
Categories: Jewelry Stores
70, Report:
#841026
Posted Date:
Apr 07 2012
Kay Jewelers Kay's Nothing this company will ever do or give me could even come close to replacing what they have taken away. Fairlawn, Ohio
My fiance, whom I have dated for ten years, bought me a Neil Lane engagement ring on December 13, 2011. He proposed on December 23, 2011 and on January 7, 2012 while I was sitting at a Dental Hygiene conference, one of my diamonds fell out.
As soon as I got back to town, I ...
Entity
Categories: Jewelry Stores
71, Report:
#839566
Posted Date:
Feb 15 2012
Kay Jewelers Lies about what's happening to ring, broke a diamond, poor customer service Woodbury, Minnesota
Kay Jewelers in Woodbury, MN has had my engagement ring for almost a month now. I sent the ring in for a smaller size. The place that sizes the ring called us letting us know my size was too small and would put gaps in the diamonds so they needed to place sizing balls on the ring. W...
Entity
Categories: Jewelry Stores
72, Report:
#815417
Posted Date:
Dec 29 2011
kay jewelers Watch policy Fraud Plantation, Florida
I tried returning a movado ($1k) today. at Kay Jewelers in Broward Mall Ft. lauderdale. I was within the 30 day return period and still got denied a return. Actually i bought it November 30th, so i have one more day to return it. Supposedly it was worn and resized. Heck they offered...
Entity
Categories: Jewelry Stores
73, Report:
#809289
Posted Date:
Dec 14 2011
Portfolio Recovery Collectors of Written Off Debts Las Vegas, Nevada
These people have been trying to collect a debt for the last 2 years, for an account I never had. They insist it's mine because the name is almost the same as mine. They've been calling ever since I bought my house, funny on the timing....I have asked them to provide pro...
Entity
Categories: Collection Agency's
74, Report:
#807511
Posted Date:
Dec 10 2011
Kay Jewelers #1773 Change of battery needed but they want to repair my watch. Sanford, Florida
On 10/16/11 my Movado watch was left to be sent to Movado for a battery replacement. I was told that they will call me when it's done. They also told me that it will take 4 to 6 weeks to get it done.On 12/09/11 I called to inquire about my watch as I have not heard from them a...
Entity
Categories: Jewelry Stores
75, Report:
#806494
Posted Date:
Dec 08 2011
KAY JEWELERS STERLING JEWELERS BUYER BEWARE! IF YOU WANT LIES,DEFECTIVE MERCHANDISE AND HORRIBLE CUSTOMER SERVICE THEN PURCHASE WITH THEM. CORALSPRINGS, Florida
Well I started business with kays jewelers back in 2004. My fiancee bought me a beautiful heart engagement ring and in the first 2 years the diamond fell out 3 times. After dealing with Karen the store manager who resigned a few weeks ago for 6 years we had a an understanding t...
Entity
Categories: Jewelry Stores