76, Report:
#795949
Posted Date:
Nov 08 2011
Kay Jewelers Dee AWFUL LIARS Braintree, Massachusetts
Can I give it negative stars?????There is no way to describe the experience that my fiance and I had with Kay Jewelers, except HORRENDOUS. We went in on a Friday night in Late September to start the process of looking at engagement rings. We were greeted by a saleswoman who seemed l...
Entity
Kay Jewelers
Categories: Jewelers
77, Report:
#793485
Posted Date:
Oct 30 2011
Kay Jewelers They tell you one thing and have another sales person talk you into something else Birmingham, Alabama
My husband bought me a sterling silver bracelet with diamonds for my annivesery at another jewery store (not Kays) they were replacing a diamond that had come out. I was very frustrated with them about the repair. I was at the mall so I went into Kays to look at their jewelery, the ...
Entity
Kay Jewelers
Categories: Sales People
78, Report:
#789892
Posted Date:
Oct 28 2011
Portfolio Recovery harassing me for debts that are over 10 years old northfolk, Virginia
I keep getting letters regarding 2 accounts they purchased from Arrow Financial Services another collection agency. These accounts I believe are over 11 years old and have never been paid on and were written off by Kay Jewelers and First Premier Bank. They were removed from my credi...
Entity
Portfolio Recovery
Categories: Jewelry Stores
79, Report:
#792692
Posted Date:
Oct 27 2011
kay jewelers Worst Service Ever dayton, Ohio
My wife's ring constantly has the diamonds falling out. It is in the repair shop more than she has had it the last 2 1/2 years. She actually bought a replacement cheap ring to wear when it is in repair. Kay's store manager gives a different story every time we are ...
Entity
kay jewelers
Categories: Jewelers
80, Report:
#759849
Posted Date:
Aug 02 2011
Sterling Jewelers Inc- Division: Kay Jewelers Kay Jewelers Defective Merchandise, Horrendous Customer Service Akron, Ohio
I purchased a Movado Sapphire watch from the Kay Jewelers store in King of Prussia Mall on 06/26/11. I gave the watch to my husband on 07/29/11 as a gift for our first wedding anniversary. During the time in between, the watch remained in its original packaging and was never worn. I...
Entity
Sterling Jewelers Inc- Division: Kay Jewelers
Categories: Customer
81, Report:
#737938
Posted Date:
Jun 08 2011
![](https://www.ripoffreports.com/report-images/45*34/docs/13abff14-fcf6-4395-8f71-8e1e4f8c70ef.png)
Kay Jewelers Sterling Jewelers Don't fall for the credit trap Akron, Ohio
Employees at Kays are expected to get one new credit application per day. If they don't they could be fired for it. It is one of the six standards that they must complete every day. So, needless to say, they don't care about whether or not the customer gets approve...
Entity
Kay Jewelers
Categories: Jewelry Stores
82, Report:
#81931
Posted Date:
Jun 07 2011
Kay Jewelers jewelery sucks, stones fall out after only wearing 5xs. Customer service not helpful at all, they will replace stone if I drive a 2hrs drive to the store. Madison Wisconsin
My husband has purchased me a ring for the third time from Kay jewelers, two out of three of the rings have lost their stones... I have had to drive a two hour drive to the store he bought it from to have it replaced.
On Dec 12 about 2months ago he bought me a tanzanite ring I h...
Entity
Kay Jewelers
Categories: Jewelry Stores
83, Report:
#724456
Posted Date:
May 02 2011
KAY JEWELERS CROWN BROKE AFTER 4 MOS PLATTSBURGH, New York
My fiancee bought me a diamond ring in dec 2010 for approx $2000. Almost 4 mos to the day I noticed my crown was uneven in the setting so i went to the store to get it fixed.
The clerk said it was a good thing I brought it in because the crown had seperated from the ring, b...
Entity
KAY JEWELERS
Categories: Jewelers
84, Report:
#682779
Posted Date:
Jan 15 2011
Kay Jewelers Stole 3 months of the holiday season to show off my ring away from me. Bellingham, Washington
I was proposed to in September of 2010 with a beautiful solitaire, princess cut, white gold engagement ring. There were 3 tiny little little occlusions in the ring that only I would have noticed. One tiny brown speck in the center and two tiny brown specks in each of the top corners...
Entity
Kay Jewelers
Categories: Jewelry Stores
85, Report:
#677527
Posted Date:
Jan 02 2011
Kay Jewelers Lost my ring and gave me another, better option, now they want it back! Rocky River, Ohio
I wanted to upgrade my bridal set. We traded in my whole set to have anew set with my original one carat stone set in the center. First problem it took them a month to move the stone. Second, when i picked it up it looked different, smaller, shinier and just different. I asked the g...
Entity
Kay Jewelers
Categories: Jewelers
86, Report:
#674324
Posted Date:
Dec 22 2010
Kay Jewelers Wedding ring has been in repair more than on my finger! Takes forever to fix problems and never done correctly! Minnetonka, Minnesota
To Whom It May Concern:
We have been trying to get resolution of the major problems
with our wedding ring purchased on March 14, 2009 in the Ridgedale Kay Jewelers
store and have gone through every hoop requested of us. In addition to returning the rings for
fixing the c...
Entity
Kay Jewelers
Categories: Jewelers
87, Report:
#670021
Posted Date:
Dec 10 2010
Kay Jewelers Sold me $400.00 gold necklace that contains no gold Las Vegas, Nevada
About 2 years ago I purchased an 18 White Gold necklace from Kay Jewelers in the Meadows Mall in Las Vegas, NV. It was on sale for $400.00 at half price from original $800.00
A couple of months ago my financial situation worsened due to continued unemployment and I took the necklac...
Entity
Kay Jewelers
Categories: Jewelry Stores
88, Report:
#657172
Posted Date:
Nov 01 2010
Kay Jewelers Kay Kay.com Sterling Jewelers Inc Credit account randomly canceled, company would not give an explanation Akron, Ohio
I've been a Kay customer for a couple of years now, and have always purchased items for special occasions with them on credit and paid the credit account off. I've always had good customer service with them, and haven't had a problem with them at all, until recently.I went int...
Entity
Kay Jewelers
Categories: Jewelry Stores
89, Report:
#326962
Posted Date:
Apr 24 2010
Kay Jewelers - Kay.com - Sterling Jewelers - Signet Jewelers FRAUD; Harassment - Physical Disability Gender Military (not kidding) Mary Esther, Mary Esther, Akron Florida Ohio and United Kingdom
Nutshell: Kay personnel harassed me in store, via Kay.com 1-800, via email, via Sterling Jewelers, and it goes on, fully knowing that I was at the time post-op and handicapped with dominant hand, and that husband was in Iraq.
Where to begin - In-store: Took wedding set to local K...
Entity
Kay Jewelers - Kay.com - Sterling Jewelers - Signet Jewelers
Categories: Jewelers
91, Report:
#555699
Posted Date:
Mar 30 2010
Kay Jewelers - (Sterling Incorporated Sterling Jewelers Unbusinesslike, unprofessional, does not honor warranties South Bend, Indiana
My husband bought me a 1/2 carat engagement ring in 2003 from Kay Jewelers in Virginia Beach. It was the first diamond I had ever owned. My husband was serving in the Navy at the time. I would have settled for a 1/3 carat but he wanted to surprise me and bought the 1/2. He also boug...
Entity
Kay Jewelers - Sterling Incorporated
Categories: Jewelry Stores
95, Report:
#537957
Posted Date:
Dec 11 2009
Kay Jewelers Kay's WONT REPLACE STOLEN E-RING dundalk, Maryland
Welll my finace bought me my engament ring from kay jew. Well we went to dinner and i had just gotten the ring a couple days before and it needed to be resized[[totight]] so i took it off and after dinner we went in and i forgot it was in his car cam out the next moring and so...
Entity
Kay Jewelers
Categories: Customer
96, Report:
#507291
Posted Date:
Dec 08 2009
KAY JEWELERS Did not honor the extended warranty on a pair of 1 carrot diamond earrings littleton, Colorado
I purchased a pair of diamond earrings in June of 2000 from Kay Jewelers in Southwest Plaza. I have been faithfully taking the earrings into Kay jewelers every 6 months to have the prongs and the backing checked.
September 14, 2009 I took the earrings in for their 6 month che...
Entity
KAY JEWELERS
Categories: Jewelry Stores
97, Report:
#21257
Posted Date:
Sep 07 2009
Kay Jewelers Poor Quality Jewelry Manager with a bad attitude horrible PR Manassas Virginia
My husband and I bought our wedding bands and engagement ring from Kay Jewelers 23 years ago. 24 years ago, my then fiance bought a diamond friendship ring for me. 4 years ago, my husband bought a saphire 10k ring. The stones in all 3 rings have fallen out!
When Kay Jewelers s...
Entity
Kay Jewelers
Categories: Jewelry Stores
98, Report:
#338849
Posted Date:
Sep 07 2009
Kay Jewelers- Amy- Manager- Evansville IN unprofessional with very bad attitude, defensive from the beginning, Evansville Indiana
My fiance' and I went to Kay Jewelers in Evansville IN on June 1st, 2008. We spoke to a seemingly nice girl who helped us choose a wedding band for my soon to be husband.
She explained that she would send an email to the home office and put a rush on our ring. This would get it ...
Entity
Kay Jewelers- Amy- Manager- Evansville IN
Categories: Jewelry Stores
99, Report:
#490061
Posted Date:
Sep 04 2009
Kay Jewelers - (Sterling Incorporated kay jewelers having trouble with your credit? they will turn your card off even if payments are on time without any notice. The agents are mean and rude. richmond, Virginia
Sterling Inc. decided that even though I was a loyal customer for three and a half years, to turn my credit card off without any notice to me. When I tried to reach one of their customer service agents, first it took 20 minutes of waiting, then when I reached an agent, she was...
Entity
Kay Jewelers - (Sterling Incorporated
Categories: Jewelry Stores
100, Report:
#489873
Posted Date:
Sep 04 2009
Portfolio Recovery Associates - Collection Agency THEY CALLED TO COLLECT A 21 YR OLD DEBT THAT WAS ERRONEOUSLY ON OUR CREDIT REPORT! NORFOLK, Virginia
Received a phone call, claiming to be collecting a debt from 1988 for Kay Jewelers. We have never purchased anything from Kay Jewelers, but they had my husband's name, date of birth and social security number!
Kay Jewelers had been an erroneous entry previously on o...
Entity
Portfolio Recovery Associates - Collection Agency
Categories: Jewelry Stores