1, Report:
#1531051
Posted Date:
Feb 08 2024
![](https://www.ripoffreports.com/report-images/45*34/docs/r1531051-z64mfz-ya4p7bgxof.png)
Matthew Swenten Matthew Swenten MSD Asked if I wanted a free TV from Best Buy.
I was approached by Matthew Swenten (he gave me a business card) at a gas station near Arizona City in Feb 2024. He was overly friendly and complimenting my shoes and vehicle. He saw my Iowa license plate and claimed to be from Iowa. He started by asking for directions to Yuma...
Entity
Categories: Scam artist
2, Report:
#1498594
Posted Date:
Aug 10 2020
![](https://www.ripoffreports.com/report-images/45*34/docs/r1498594-uiireq-oncqmdmf1l.png)
Best Buy failed to issue me my refund after I rightfully returned the unopened products in full compliance of the refund terms. Los Angeles California
Big Scam by Best Buy. I’m a loyal business customer who is being charged $3,733.48 and have no product at all. I was in full compliance with the return policy at the time (items unopened, and within 14 day = exception because item was shipped after 23 days to me + the extended qu...
Entity
Categories: Mobile Devices, technology monitoring mobile devices, mobile phone
3, Report:
#1498159
Posted Date:
Jul 28 2020
Best Buy 8350 Eager Rd. Brentwood, MO Bait and switch on Refrigerator I purchased for delivery - their story keeps changing Brentwood Missouri
I purchased a refrigerator from the Best Buy store on Eager Road in St. Louis, MO on July 23rd. It was an open box item without any marks, dents, or scratches. BestBuy said they would deliver on July 27, and that they would call or text me if there were any changes. I didn't receive...
Entity
Categories: product, Appliances, elderly ripoff, Appliances, Delivery, Bait and Switch, Best Buy
4, Report:
#1493146
Posted Date:
Mar 21 2020
Best Buy Store #254 Said she ran it three times in the computer and the computer wouldn't okay it, so she says. I believe she could have done anything. Mesa AZ
When I bought battery charger for a Nikon camera they told me I could return it whenever that I had 90 days to return it. My girlfriend broke the camera so I didn't need the battery charger anymore. When I went to return it the cashier wouldn't return it said I only had 15 days to r...
Entity
Categories: Batteries
5, Report:
#1492832
Posted Date:
Mar 12 2020
Best Buy None Total and incompetent customer service Garland Texas
February 28, 2020
Mr. Dilts,
My name is Markus Horner and I just endured a very unpleasant experience at the hands of Eva in the Garland location.
Back on the 18th I came in and bought a dishwasher. It was the Kitchen Aid Model# KDTE334GPS. At that time the sale price on ...
Entity
Categories: Appliances
6, Report:
#1489243
Posted Date:
Dec 18 2019
Best Buy Unable to locate my refund. Tucson Arizona
I would advise people to NOT shop at any Best Buy store. They have no problem taking your money, but if you have a problem, they won't give it back to you! I am now trying to get over $3000 back from Best Buy, and I can't get anyone to tell me where the Hell my money is! I gav...
Entity
Categories: Failure to Process Refund
7, Report:
#1485828
Posted Date:
Oct 02 2019
Best Buy Store Card Ridiculous terms and conditions
My husband and I have had our Best Buy card for 10 + years and during that 10 + years they have lowered our credit limit to equal the balance we had on the credit card, which made us maxed out on that card. Our scores took a big hit because of that. They have lowered our limit sever...
Entity
Categories: credit card
8, Report:
#1475856
Posted Date:
Mar 23 2019
Best Buy refused to exchange new product because it was more than 15 days old Frisco Texas
Best Buy Sucks! Stacy purchased a ring doorbell pro model. Wanted to wait until the house was painted to install. When we called geek squad to come out and install, they opened the box, looked at our intercom system and said they could not install that model and we needed the batter...
Entity
Categories: technology monitoring mobile devices
9, Report:
#1472278
Posted Date:
Jan 27 2019
Best Buy Geek Squad stole my hard drive and data and replaced with a smaller drive and no data on an ASUS computer under warranty. Oxford AL
Had a failure of a charging port on an ASUS laptop still under warranty. ASUS directed me to take it back to Best Buy store Geek Squad where I purchased same and they would either repair or replace. I specifically asked if they would need to touch the hard drive and specifically st...
Entity
Categories: Computer Dealers, Computer Service & Repair, Computer Stores
10, Report:
#1417875
Posted Date:
Dec 19 2017
Matthew Swenten Tried a sales scam Mesa Arizona
Matthew Swenten is now working in Mesa AZ. He approached me in a grocery parking lot with the same come on to give away some products he had with him because he had to close down a Best Buy store. He had to catch a plane but could not take the items with him so he would ...
Entity
Categories: Television Parts & Services
11, Report:
#1392774
Posted Date:
Aug 15 2017
cricket wireless llc & at&t wireless CRICKET LOCKED MY PERSONAL DEVICE PURCHASE AND PAID OFF AT BEST BUY AND WONT UNLOCK IT EVEN WHEN THE PHONE NEVER BELONG TO THEM.. THEY ARE HOLDING MY PHONE HOSTAGE atlanta Georgia
On November 2016, we moved from Verizon wireless to Cricket wireless. We brought our own phones and Cricket also supplied us free phones, they were cheap, but free. After using their service for 6 months, we bought ourselves two Iphones, the 7 and 7 plus, at a Best Buy store, so the...
Entity
Categories: Cellular Phone Companies
12, Report:
#1392270
Posted Date:
Aug 12 2017
Best Buy / Geek Squad ----WARNING-----SCAM ALERT-------Refurbished Computers Warranty---- Nationwide
Purhased a Notebook Computer from Best Buy; item came with a 1 year 180 days warranty in writing. After 3 months of use the Graphics Card stopped working; I took the notebook to a Best Buy store and they told me that they were not able to repair it, since the warranty was thru the...
Entity
Categories: Computer Manufactures
13, Report:
#1377026
Posted Date:
Jun 04 2017
![](https://www.ripoffreports.com/report-images/45*34/docs/r1377026-prxn7k-shbmyy7cje.png)
Square Trade Rip off scam Internet
In January 2017 i purchased a new Lenovo 'All in One' computer from Amazon. Within the following week I purchased a 4 year 'repair/replace' from Square Trade. In April 2017 I the Lenovo power button would not allow me to turn on the computer. I tried the standard trouble shoot...
Entity
Categories: Computer Service & Repair
14, Report:
#1372264
Posted Date:
May 09 2017
Best Buy Store No. 994 Unauthorized Charge of $1600 Richfield MN
Today, 5/9/17, we learned that an unauthorized charge was posted to our checking account in the amount of $1600. The charge was made at Best Buy Store No. 994 on 5/7/17. Our account is now overdrawn by over $600. We tried contacting Best Buy but could not find anyone to assist...
Entity
Categories: Unusual Rip-Off
15, Report:
#1352150
Posted Date:
Jan 26 2017
Best Buy Store# 449/Corporate My credit card knowing it has been stolen has been allowed to attempt to get a 2000.00 purchase. I contacted corporate and they told me to contact store. They don't do anything knowing the card is stolen. They want me to do all the leg work and attempts to ge this person. Richfield, MN Nationwide
I was robbed and my credit cards were part of the robbery. I contacted my banks to let them know I had my cards taken and I was then reissued new cards. At that time i was told by two different banks that an attempt at Best Buy had been made on my cards but were denied because of a...
Entity
Categories: Audio & Electronic Retail Stores
16, Report:
#1348717
Posted Date:
Jan 10 2017
Best Buy AKA Horrible Buy Horrific Experience, Rude Manager, Disappointing Experience, Disaster, Bad Trip, Misfortune Chesterfield Michigan
Today, 1/09/17 at 4:23pm my little brother (16) and I visited our local Best Buy store in Chesterfield, MI. We went in for a pair of book shelf speakers for my record player. We found the box we were looking for right away! Polk Audio T15 speakers. Their was only one box on the shel...
Entity
Categories: Audio & Electronic Retail Stores
17, Report:
#1340341
Posted Date:
Nov 29 2016
Walmart Family T Mobile I was having problems with a phone I purchased at one of the local Walmart stores, After about two months I was having problems with it. California
I took it to the store and they sent me to TMobile I then called customer service and was told to take it to TMobile representative at the Best Buy store. Still not able to use my phone I called Family TMobile again and told to take the phone back to Walmart. I was told there that t...
Entity
Categories: Cellular Phone Companies
18, Report:
#1339666
Posted Date:
Nov 24 2016
Verizon Galaxy S7 BOGO Scam Nationwide
I wonder how many people simply give up on this scam? I won't be one of them. Here's my story:
I purchased a Verizon Samsung Galaxy S7 Edge (with a new line) for my son at Best Buy on May 24, 2016. The salesperson told me about their promo that was going on where I can get a second ...
Entity
Categories: Cellular Phone Companies
19, Report:
#1335741
Posted Date:
Oct 31 2016
Best Buy Scam Took my hard drive and held for ransom Alabaster Alabama
Warranty Scam? Or did Best Buy just take my personal data and hold for ransom!
I took my Window 7 Desktop Computer to my local Best Buy Geek Squad to have my DVD drive repaired under warranty. Best Buy told me because of the type of warranty (I purchased through Geek Squad), my co...
Entity
Categories: US Postal Service
20, Report:
#1312548
Posted Date:
Jun 21 2016
Best Buy / Store #0994 Minnesota Credit card fraud! Richfield Minnesota Minnesota
Alerted this morning 7am Central time! My debit card was charged $320.33 . I live in Austin Texas! Never stepped foot in Richfield Minnesota. Apparently the Internet is littered with issues from this location. Chase refunded my account and cancelled my card. Clearly this store ha...
Entity
Categories: Audio & Electronic Retail Stores
21, Report:
#1302337
Posted Date:
Apr 28 2016
BEST BUY RICHFIELD MN STORE GEEK SQUAD Store and Geek Squad made unauthorized debit card charges on April 26 & 27,2016 for$144.19 & $52.99 Richfield Minnesota
On April 26 &27. Richfield Best Buy store 1582 and their GEEK Squad made 2 unauthorized charges to my devbit card. in the amounts of $144.19 & $52.19. I know I did not make these charges as I do not live anywhere near Richfield MN. I live half way across the country and rarely sho...
Entity
Categories: Credit Card Fraud
22, Report:
#1299225
Posted Date:
Apr 12 2016
Driver Support No support here and no refund Austin Texas
On April 1, 2016 I downloaded updated computer drivers from Driver Support. I used the Agent Assist on the phone to install the program for me remotely. After 30 minutes on the phone with the Agent Assist it was determined that the tech could not scan my computer to inst...
Entity
Categories: Computer Software
23, Report:
#1297853
Posted Date:
Apr 05 2016
Best Buy Geek Squad Best Buy stole $250 from me because they can Stuart Nationwide
Best Buy / Geek Squad It has been over 48 hours since my last call. I have still not received an email confirming my refund of $250.02. I would really like a response back regarding this matter. I am now paying interest on your charge. Sent from Yahoo Mail for iPh...
Entity
Categories: Cellular Phone Companies
24, Report:
#1287613
Posted Date:
Feb 14 2016
BEST BUY BEST BUY PROMISED A 10% REWARD IF PURCHASING FOR 1ST TIME ON NEW CREDIT CARD BAYTOWN Texas
Best buy store has a sign in store saying 10% rewards for the first purchase if you apply for best buy credit card which I did. A few days after i received my best buy credit card i went to the store and purchased a $3626.35 tv and installation. All charges were charged to my first ...
Entity
Categories: TVs & VCRs
25, Report:
#1279732
Posted Date:
Jan 13 2016
Mathew Swenton MSD Electronics scam, blue van scam nationwide
My husband was at the McDonald's in Chandler, Az. A guy in a blue van came through and asked for directions to Yuma .He said he needed to catch a flight and could only carry on his luggage.
He had a couple Luminar l500 projection, smart, 4K tv's that sold in his best buy store for...
Entity
Categories: TVs & VCRs