1, Report:
#529151
Posted Date:
Dec 02 2009
Hughes Net - Hughes Network Systems, LLC - Direcway Hughes Network Systems -- Very Poor Customer Service, Internet
Hughesnet has an arrogant attitude and is not user friendly!! Trying to get information using their website is a lengthy and annoying process. Even with my client number, my phone number, and my serial number for their equipment, it took almost an hour to sign in to their site.
Wh...
Entity
Categories: Satellite Dish Companies
2, Report:
#504728
Posted Date:
Nov 12 2009
Hughes Network Systems, HughesNet, Direcway Hughes Network Systems, LLC. HughesNet = Snooze.net: Overpriced and Underdelivers and Robs You When You Cancel Internet, Internet
I've been using HughesNet for about a year. I've had to call technical support on many occasions because I just couldn't access the Internet ... pages never completely loaded, extremely slow page loads. I performed many of their speed tests and they were always much slow...
Entity
Categories: Internet Service Providers
3, Report:
#214802
Posted Date:
Oct 09 2006
Direcway Hughes Network - Hughsnet - DirecTV ripoff, lies, deceptive business practice, false advertising, run around delux Internet
Direcway aka hughsnet is completely dishonest. Being in an area where getting a good enough line to even get a modem to work is impossible I fell for the line, satellite high speed Internet service.
This is a farce.
They use a FAP, fair access policy program to limit data speed ...
Entity
Categories: Satellite Dish Companies
4, Report:
#207753
Posted Date:
Aug 25 2006
Direcway - Hughesdirecway - Hughes Network Ripoff lied stole equipment cost me 2 weeks work Germantown Maryland
After paying $199 dollars to upgrade to a new DW7000 modem, I was unable to get my system working, I spent countless hours trying to get my system working, tech support barley spoke english, Day #3 friday;I finally was told to wait up untill the middle of next week for a engineer, ...
Entity
Categories: Internet Service Providers
5, Report:
#199839
Posted Date:
Jul 07 2006
Direcway Hughes Network A total RIPOFF!! Internet
no internet access,no return calls from tech reps,only contact with reps in india,no one to complain to.maybe 6months of internet access in ten months. around one hour of access per day recently. no address or local phone to call! Ruined my e bay business,couldnt respond to bids and...
Entity
Categories: Satellite Dish Companies
6, Report:
#183001
Posted Date:
Mar 24 2006
Direcway - Hughes Network System Ripoff Total disregard for customer service No one will respond Ellsworth Maine
I have spent no less than 40 hours of my time trying to resolve issues with Direcway. I have yet to speak with anyone that cares or is willing to help in this matter. I have no less than 7 file numbers from Direcway trying to fix this problem.
My system was down more than it was ...
Entity
Categories: Satellite Companies
7, Report:
#178070
Posted Date:
Feb 25 2006
Direcway, Hughes Network Systems fraudulent billing Ripoff Germantown Maryland
I had DirecPC one way satellite internet service for five years. On October 6, 2005, I called to cancel my account. After over 2 hours on the phone and being hung up on once, the rep told me she finally found my account and cancelled it. Feeling uneasy about the experience, I als...
Entity
Categories: Internet Service Providers
8, Report:
#176712
Posted Date:
Feb 17 2006
Hughes Networking Systems, DirecWay ripoff misrepresents their product and doesn't give full refund Germantown Maryland
I had the satellite service for a total of 6 days. I had a total of about 3 days of service (which was interupted because of the wind blowing or light snow).
I was totally unsatisfied with this service as I was told it would be so much better than my old dial up account I had. I...
Entity
Categories: Satellite Dish Companies
9, Report:
#169879
Posted Date:
Jan 26 2006
DirecWay - Hughes Network Systems False Advertising Bait and Switch RIPOFF Germantown Maryland
As of 30 December 2005, DirecWay advertises to its users that they can upgrade from Home (to Professional for $69.99/mo.
When you call DirecWay, they tell you that the upgrade is only for users of DirecWay 7000. Other users must pay $89.99/mo.
Nowhere in any of their advertis...
Entity
Categories: Internet Services
10, Report:
#126725
Posted Date:
Jan 10 2005
DirecWay Hughes Network Systems Fraudulent representation of internet speeds, refusal to refund $560 installation costs Germantown Maryland
This is the worst internet service money can buy. They totally misrepresent the connection speeds users will experience - and then disclaim any responsibility in their service agreements. They sell higher end packages that provide higher speeds despite the fact that all users expe...
Entity
Categories: Internet Services