John
Kenosha,#2UPDATE Employee
Tue, July 10, 2007
We are not sure why the order was placed and cancelled an hour later but it shipped out the following day. We just can't get to all of the emails we get over the weekend in time to cancel orders. In fact our email contact form says that very thing. The other problem here is that FedEx did not have record of a refusal by the customer or of a return shipment. We didn't get a tracking number from the customer confirming shipment until 5 months later. We guess the good news is that at the end of the day it all got straightened out.