1, Report:
#1432543
Posted Date:
Mar 05 2018
Hughes Network Systems, LLC i lived at 65 Power Plant Road in Scarbro, WV 25917 and signed up for HughesNet Internet Service w/2 yr. contract. I met my husband who was from GA and married and moved to GA. They requested I pay $310.00 for breaching contract which I paid. They wanted their equipent back failing to tell me the radio was on the dish out in the yard. Now I'm in GA and they want $216.00 for not returning it and I returned everything else that they told me to return. My landlord back in WV took Dish to trashdump because he never wanted it in his yard to begin with. There is no way I can get it. Chicago Illinois
I wish to report that Hughes Network Systems, LLC can't get enough of my money after I have had to move and had to break contract with them. Keep billing me for more and more.
Entity
Categories: Internet sales
2, Report:
#1304456
Posted Date:
May 09 2016
Hughes Net Hughes Network Systems,LLC lied about the cost charge on my card for a credit check without my authorizaion didn't send or give any docs Germantown Maryland
Entity
Categories: Internet Service Providers
3, Report:
#1117971
Posted Date:
Jan 23 2014
Hughes Network Systems LLC HughesNet, Ecole Fair, Network Systems LLC breach of contract, fraudulent business practices, undelivered bandwidth, sold non-existent plan, no contract/billing information, undisclosed third party vendors Germantown Internet
ISSUES SUMMARY:1) FALSE MARKETING & SALES: was sold Gen4, but this is not available in my area, HughesNet reps outright lied2) SERVICE FAILURE: consistently poor internet connection, not getting the bandwidth I’m paying for – regularly can’t open email attachments or send ...
Entity
Categories: Internet Service Providers
4, Report:
#1065289
Posted Date:
Jul 08 2013
Hughes Network Systems, LLC False Advertising, Deceptive Practices Chicago, IL 60693-6874 Chicago, IL
Hughes Network is the only available broadband in this area. According to their advertisements, we are getting everything to meet our needs. Unfortunately, this is not the case. We are always losing our connection. The speeds are too slow. If we tr...
Entity
Categories: Internet
5, Report:
#1057481
Posted Date:
Jun 08 2013
Hughes Network Systems, LLc Be Warned Germantown Maryland
I singed up for Hughes Net about a year ago and have had nothing but problems! I have called numerous times for support and all they will tell me is sorry your computer is too old (my computer is less than a year old!) I have tried other computers and have the same results. servic...
Entity
Categories: Internet Service Providers
6, Report:
#975601
Posted Date:
Nov 29 2012
Hughes Network Systems, LLC Little to No Service and they want to charge me MORE!!! Germantown, Maryland
I have had Hughesnet since 2005 and have had constant problems that entire time. There are no other providers in my area except dial-up and because I try to run an internet business, that just won't work. I used to have the 7000 system but my service was constantly going out and spe...
Entity
Categories: Internet Service Providers
7, Report:
#862263
Posted Date:
Apr 01 2012
Hughes Network systems,LLC mis represented the sales repersentation that was advertised on T.V. Internet, Illinois
I have been with Hughes net for 22 months 2 months after signing up found out my tax paying dollars was subsudizing the company with money if you could not reciever service from anyother internet then you could get service for 39.99 instead of the 76.77 that I pay though...
Entity
Categories: Internet Service Providers
8, Report:
#821723
Posted Date:
Jan 12 2012
Hughesnet Hughes Network Systems, LLC Hughes.net ,formerly DirecWay, Fair Access Policy + Price Increase = Unhappy Customer Germantown, Maryland
The way Hughesnet handles the download limit is so cryptic so that customers have no way to monitor their download daily limit. Then if you exceed it you have to wait 24 hours before they restore your normal download speed or you can spend $7.50 to restore it immediately. ...
Entity
Categories: Internet Service Providers
9, Report:
#805650
Posted Date:
Dec 06 2011
Hughes Network Systems, LLC HughesNet Very slow speed, charged equip & activation fees when promised not to, horrible service from very untrained, unprofessional reps Germantown, Maryland
First, no one and none of their materials informed us that their service shuts down after a certain amount of data transfer. Theyre best plan allows for only 450 mb so to play a couple of short videos, youve maxed out your service for that 24 hour period. Talked with 4 p...
Entity
Categories: Internet Service Providers
10, Report:
#667496
Posted Date:
Dec 02 2010
Hughes Network Systems, LLC false advertising, cost of upgrade and broadband lie, tech scam, fraudulent insurance, false information Germantown , Maryland
Hughesnet Flyer stated the cost was $49.00 a month and 50 times faster than dial up. After tax and the $6.00 insurance fee, the cost was approximately $59.00. A couple of days after we were connected, I could not get on the internet. Called tech support and they could solve it, then...
Entity
Categories: Internet Service Providers
11, Report:
#657539
Posted Date:
Nov 02 2010
HughesNet Hughes Network Systems, LLC misrepresentation of availability, lied about alternative ISPs, service down as often as up, won't waive termination fee Germantown, Maryland
When we signed up for service, I specifically asked if weather would affect service and was told that it would not. They also voluntarily offered to check whether DSL, Cable, or other high speed access was available in my area, and they told me that it was not. ...
Entity
Categories: Internet Service Providers
12, Report:
#529151
Posted Date:
Dec 02 2009
Hughes Net - Hughes Network Systems, LLC - Direcway Hughes Network Systems -- Very Poor Customer Service, Internet
Hughesnet has an arrogant attitude and is not user friendly!! Trying to get information using their website is a lengthy and annoying process. Even with my client number, my phone number, and my serial number for their equipment, it took almost an hour to sign in to their site.
Wh...
Entity
Categories: Satellite Dish Companies
13, Report:
#504728
Posted Date:
Nov 12 2009
Hughes Network Systems, HughesNet, Direcway Hughes Network Systems, LLC. HughesNet = Snooze.net: Overpriced and Underdelivers and Robs You When You Cancel Internet, Internet
I've been using HughesNet for about a year. I've had to call technical support on many occasions because I just couldn't access the Internet ... pages never completely loaded, extremely slow page loads. I performed many of their speed tests and they were always much slow...
Entity
Categories: Internet Service Providers
14, Report:
#514297
Posted Date:
Oct 24 2009
Hughes Corporate Headquarters, Hughes Network Systems, LLC The new art form of lying Gaithersburg, Internet
Hughesnet is all a LIE! I was told Hughesnet signal was more reliable than Direct TV, A LIE! Every time a cloud or an overcast day, no signal. I was told it was free install, A LIE! It cost me $311.16 ($133.75 just for the pole to mount it). We were told repeatedly (10 to 15 ti...
Entity
Categories: Internet Service Providers
15, Report:
#498388
Posted Date:
Sep 22 2009
Hughes Corporate Headquarters - Hughes Network Systems - HUGHES - Hughesnet - Hughesnet Satellite - Hughes Communications Hughesnet is a scam Germantown, Maryland
I was not told about their 200MB a day download limit until after i signed the contract. Was without service on a pretty regular basis as 200MB will barely allow one to surf the web if there happen to be any of those moving ads on the page. This for almost $100 a month!I contacted t...
Entity
Categories: Internet Service Providers
16, Report:
#468785
Posted Date:
Jul 14 2009
HUGHES NET SYSTEM HUGHES NETWORK Systems, LLC HUGHESNET STOLE MY MONEY Gaitersburg Maryland
i contracted with hughesnet to install their system and get on the internet at a higher speed. a technician came out and put up the satellite dish, ran cable through the wall and attached the modem to my computer.
he could not get the modem to work or could not access the interne...
Entity
Categories: Satellite Dish Companies
17, Report:
#447203
Posted Date:
Apr 28 2009
HughesNet, Hughes Network Systems Or Direcway Refused to refund for sbogus services and charges reletated to their ZONE ALERT program! Germantown Maryland
I have a HughesNet Satellite System and have had one since about 02-2005, I've moved three times and each time I have to pay again to have it re-installed. That's not so bad; it's the CUSTOMER SERVICE that stinks. If you think you've had bad service dealing with a business within th...
Entity
Categories: TV Advertisements
18, Report:
#446804
Posted Date:
Apr 27 2009
Hughes Satellite Network, Hughes Network Systems, LLC Hughes Net technical support is horrible Germantown Maryland
Hughes Net Satellite systems in general is horrible.
It started out with the installation. It took 10 days to get the installation completed and in the end I feel it was the lousy installation job that was the reason for the poor performance of the systems itself. The connection...
Entity
Categories: Miscellaneous Companies
19, Report:
#374806
Posted Date:
Sep 21 2008
Hughes Network Systems, LLC Did not let me know about Fair Access Policy. Have called numerous times concerning speed of satellite and was never told about FAP policy. Germantown Maryland
Didl not know about the FAP until yesterday, 9-20-08. HughsNet took over Direct Way and did not send out contracts or let us know about FAP. We were to understand nothing would change with the switch.
For the last few years we have called Custom Service to complain about the sa...
Entity
Categories: Satellite Dish Companies
20, Report:
#370011
Posted Date:
Sep 05 2008
Hughes Net,Hughes Network Systems, LLC Upgrade for better high-speed internet extremely slower . Hughes Net told us for faster speeds go online between 3 a.m. to 6 a.m.! Germantown Maryland
We had Hughes Net internet for sometime and discovered that the speeds were terribly slow and becoming even worse. When we complained to Hughes several times, each time they would blame the slow speeds on the weather, even when the weather was very good. Hughes also blamed the slo...
Entity
Categories: Internet Service Providers
21, Report:
#361301
Posted Date:
Aug 10 2008
Hughes NetHughes Network Systems LLC Attention! What out for these guys & ask alot of Q's before signing up. Germantown Maryland
These guys are a rip off. I wish I could do it over again I would not sigh up. They tell you they are faster then anyone, BULL cable and DSL are two to three times faster. And if you reach your Fair Access Policy limit dial up is faster than theese guys. When I bought the thing I wa...
Entity
Categories: BBB Better Business Bureau
22, Report:
#358757
Posted Date:
Aug 03 2008
HughesNet Hughes Network Systems LLC HughesNet Slow speeds, No download or streaming RIP OFF Germantown, Maryland
I live in a mobile home park. We have only satellite access. After paying for all the dish/box equipment over $800 ($150 extra for the mobile home roof mount)$89.99 a month, it was never disclosed to me about the unfair FAP policy. They don't disclose this to new customer, if you ha...
Entity
Categories: Internet Service Providers
23, Report:
#352877
Posted Date:
Jul 18 2008
HughesNet, Hughes Corporate Headquarters, Hughes Network Systems, LLC ripoff, bad service, no service, loyal customer, no service, rude customer service Germantown, Maryland
July 18, 2008 3:15 pm I finally broke down after 15 months of slow internet and the repeated calls of rude customer care support that refused to let me speak to a supervisor to fix the problem, or credit me anything for no service much of the time. I was charged $222.59 to cancel a...
Entity
Categories: Internet Service Providers
24, Report:
#350997
Posted Date:
Jul 14 2008
Direcway - Hughesnet; Hughes Network Systems, LLC A bunch of Crooks that Rip you Off!! Germantown Maryland
Three weeks ago I moved to a new home to better my family. I called HughesNet to cancel my services at my old location. They immediately started to tell me that they were going to charge me a $300 early termination fee. I then told them that due to where we live we are not able to g...
Entity
Categories: Internet Service Providers
25, Report:
#346519
Posted Date:
Jul 02 2008
HUGHESNET, Hughes Network Systems, LLC bad customer service, refused to transfer, rude, hung up on me, recorded me but doesn't allow recording. Germantown, Maryland
I have been a Hughes net customer in Texas for over a year and a half now and have still 10 months left on my account before I will definitely be cancelling my service. After repeated attempts to get transferred to T1 supervisors, and asking for corporate information, I find myself...
Entity
Categories: Internet Service Providers