1, Report:
#1425086
Posted Date:
Jan 25 2018
Magic Tracks Company not sending correct items ordered.
On 16 Dec. 2017 I ordered 2 sets of Magic Tracks. It was a buy one get one offer. I should have received 4 sets. When it cam on the 6th of Jan. there were only 2 sets. I contacted the service people that said they would send the other 2 sets out. That was on the 8th of Jan...
Entity
Magic Tracks
Categories: Magic Tracks toys
2, Report:
#1419066
Posted Date:
Dec 25 2017
Magic Tracks They didn' have all the pieces inside the box and i purchased 3 sets of the magic tracks mega sets and neither one has all the pieces in side and the customer service number is not usable because it gives a busy signal then hangs up. Valdosta Georgia
They didn' have all the pieces inside the box and I purchased 3 sets of the magic tracks mega sets and neither one has all the pieces in side. The customer service number is not usable because it gives a busy signal then hangs up. This is not fair to people that work hard to earn th...
Entity
Magic Tracks
Categories: Toys
3, Report:
#1412629
Posted Date:
Nov 20 2017
Magic Tracks ontel Beware! Phone operator uses deceptive tactics to upsell Tampa Florida
Called to take advantage of the buy one get one free offer on magic tracks. First call says number is not available. Tried again and got a representative who tried to flatter me with small talk. I politely told her what I wanted and she slowly obilged but then laun...
Entity
Magic Tracks
Categories: Toy Stores
4, Report:
#1379781
Posted Date:
Jun 18 2017
magictracks magic tracks as seen on TV quadrupled my order,no way to contact customer service via phone or internet [email protected].
My grandsons see the ad for theses tracks weekly when at my home and ask for them each time the ad is aired.In a weak grandma moment , I thought,OK ,I will order a set for each of them. When calling the number listed on the television screen/ad,it stated that the customer service wa...
Entity
magictracks
Categories: TV Advertisements
5, Report:
#1359182
Posted Date:
Mar 01 2017
Magic Tracks I ordered a set of magic tracks. I added some extra track and another set of cars. I was charched 112.95 for a 64.?? Set, and only sent 1 box with one track, a set of cars and two extra sets of tracks. The ONLY time I got through to anyone without being put on hold, I explained that it was buy one get one free and I only received the initial set and was charged for two sets plus accessories. So, they said they fixed the charge. FRAUDULENT . Internet
Charges for 2 full sets plus accessories. 112.95
But this was a buy one get one free ad and should have only been 66.00
When I called to explain, he said he fixed the charge and would send out the 2nd, free set.
Instead, he charged me the correct charge of 66.00, but never cre...
Entity
Magic Tracks
Categories: Credit Card Fraud
6, Report:
#1356558
Posted Date:
Feb 16 2017
Magic tracks Ontel Products not shipped, then charged months later Las Vegas Nevada
I ordered from Magic Tracks online at magictracks.com in December 2016. I orders a Christmas gift and by mid January I still had not received my order and emailed customer service and tried to call with no answer. My emails requested that they cancel my order which I never got a r...
Entity
Magic tracks
Categories: Toy Stores
7, Report:
#1356405
Posted Date:
Feb 16 2017
Magic Tracks AS SEEN ON TV HOT 10. COM I placed an order with Magic Tracks on Saturday October 22, 2016 at 2:42 A.M. I had placed this order hopeing it would arive in time for Christmas, we had waited until Janurary but the product never came. My Grandkids did not receive thier Christmas gifts from Grandma. I had taken the offer for two sets for $19.99 and even purchased two extra cars at $ 10.00 shipping fee was $11.98 my total for the purchase was $42.97 I have been trying to get in touch with this company and have not been able to get thru, they have a recording saying they have a high volume of calls and they will refund the product 100% Guarnteed. How is this if you are unable to speek with anyone, either on-line or by phone. It advertise 100% Guarntee or your money back! Panama City Beach, Florida. 32413
I placed an order with Magic Tracks on Saturday October 22, 2016 and on November 5, 2016. the first order I did receive but the second order in November I did not receive. The second order was a special but two for $ 19.99 and it also offered two extra toy cars ( a fire truck and ...
Entity
Magic Tracks
Categories: Racetracks
8, Report:
#1354272
Posted Date:
Feb 06 2017
Magic Track Excited Buyer Internet
I placed my order for a set of Magic Tracks in early Dec. 2016 hoping my GodDaughter would get it for Christmas. Four days before Christmas I get a postcard in the mail from Magic Track stating my order was now back ordered, no expected shipment date or any other information. ...
Entity
Magic Track
Categories: Questionable Activities
9, Report:
#1353561
Posted Date:
Feb 02 2017
Magic Tracks took my money off my card, sent a cancelled order, it was delivered to wrong address and now won't refund my money or let me have corporate number in New Jersey. They were rude, unknowledgable, and hung up on me. I was told my refund would be on my card in 3-5 business days now they are saying 8 weeks and it will be a paper check. My order was for 114.97 and I WANT IT BACK THEY HAVE MY ORDER BACK. Las vegas, nevada NEW JERSEY internet
i ordered from magic tracks on line. i had 2 orders, they were to be cancelled however they were sent out was delivered to wrong address. I sent them back and still can't get my refund of 114.97 back. They are rude hateful malicious sounding and they hang up on you.
I ju...
Entity
Magic Tracks
Categories: BBB Better Business Bureau
10, Report:
#1353386
Posted Date:
Feb 01 2017
MAGIC TRACKS UNAUTHORIZED USE OF MY CREDIT CARD Nationwide
Magic tracks is a ripoff. They assured me that my order was cancelled and that I was going to get a full refund within 5 business days from 1-5-17. well not only did I not get the refund but they charged my credit card again. The e mail on their page is not a working e mail & ...
Entity
MAGIC TRACKS
Categories: Credit Card Fraud
11, Report:
#1353171
Posted Date:
Jan 31 2017
magic tracks cars are not working garbage and I bought 2 sets at walgreens Nationwide
Entity
magic tracks
Categories: Racetracks
12, Report:
#1352680
Posted Date:
Jan 29 2017
Magic Tracks ontel.worldpackusaorderstatus.comback I placed a order on Nov. 30, 2016 have not recieved my order yet, no one answer there customer service have waited on the line for more than one hour no responds There policy says must be sent within 30 days well thats not true I'm so disapointed this was for my grandsons birthday on 12/13 2016 I donot no what to do to just get my money back please help me this company is a fraud should I call my debit card company. PLEASE HELP ME Internet
order magic tracks tv on 11/30/2016 have never recieved the buy one get one double the shipping cost . this is just so wrong no respond what so ever from customer service help me. my grandson thinks I lied to him because of this company ripoff so much fraud they need to be taken dow...
Entity
Magic Tracks
Categories: Credit Card Fraud
13, Report:
#1350951
Posted Date:
Jan 20 2017
Ordered Magic tracks Nov. 26 2016. Recieved Dec. 16 or 17 2016. It is not what they are advertising. Nationwide
Magictracks not delivering what they are advertising. Tracks do not glow in the dark and appearance of some parts are completely different than ads on TV and internet. To little children's dismay and mine. None of the tracks glow in the dark and other parts are not ...
Entity
Magictracks.com
Categories: Racetracks
14, Report:
#1350691
Posted Date:
Jan 18 2017
magic tracks paid for 2 sets and only got one---$51.97 from account las vegas Nevada
ordered 2 sets of buy one get one free---$19.99
got---tracks2-mo12 1 ---trackskits-mo1 1
they took $51.97 from my account and only sented me one set which a free set is in order or a refund of $25.88
back to my account. i called and emailed several letters on this matter a...
Entity
magic tracks
Categories: Credit Card Fraud
15, Report:
#1350486
Posted Date:
Jan 18 2017
Magic Tracks SCAM!!! Internet
*Too much to type...bottom line is.. I attempted to make a purchase..as I proceeded to the end to get the total plus tax I saw added products..I tried to cancel the order but there was no way of doing this...as soon as I put in my last number from my bank*
Entity
Magic Tracks SCAM!!!
Categories: Sales People
16, Report:
#1349443
Posted Date:
Jan 12 2017
magic tracks rip off company
I Purchased two sets of magic tracks on dec 3rd they sent me an e mail stating that they would not be able to send merchandise untill febuary. I then began the process of cancelling thru all options they g...
Entity
magic tracks
Categories: TV Advertisements
17, Report:
#1349222
Posted Date:
Jan 11 2017
Magic Tracks, ontel.worldpackusaorderstatus.com Worst Customer Service ever, They dont answer the phone NOR emails. Charged my acct without authorization Internet
Don't order from Magic Tracks, you will be sorry!I ordered (2) Buy one get one free tracks from this place on December 8, 2016. They were to be gifts for two of my grandson's on Christmas morning. On 12/16/16 I received an email stating that my tracks were on back order ...
Entity
Magic Tracks
Categories: BBB Better Business Bureau
18, Report:
#1348687
Posted Date:
Jan 09 2017
Magic tracks Worst customer service never contact you don't answer phones nothing! Internet
These people don't answer phones don't answer emails you can't cancel on their site you can't contact anyone what good does it do to even try I place my order in early December and never heard another word from them they have the worst customer service they never answer phone I sa...
Entity
Magic tracks
Categories: Toy Stores
19, Report:
#1348629
Posted Date:
Jan 09 2017
Magic Tracks Customer service magically disappeared Internet
There is no communication possible with these people, no email, phone, or website. I tried to get them to change shipping when they were not going to send it by Christmas, and cancel my $50 order. I ordered their toy through Walmart and it was available immediately. We had to take i...
Entity
Magic Tracks
Categories: Toy Stores
20, Report:
#1348455
Posted Date:
Jan 09 2017
Magic Tracks No Christmas gifts for two special grandchildren. Magic Tracks is no Santa Clause how disapointing Nationwide
Ordered Magic Tracks the first week in December in plenty of time for a Christmas delivery. I now have two very sad grandchildren that received no present from us.
When I called the 800 number the recording said that there had been such a large demand that every order was now on...
Entity
Magic Tracks
Categories: TV Advertisements
21, Report:
#1348256
Posted Date:
Jan 07 2017
Magic Tracks ORDER PRODUCT & NO CANCELLATION SEEMS TO BE AVAILABLE. Nationwide
I ordered Magic Track for my grand-son just before Christmas.
When I tried to cancel, the man (Patrick) who answered the phone sounded like he was an at home worker, and stated that I needed to call Customer Service, since there was none where he was.
This was on a Friday, which mea...
Entity
Magic Tracks
Categories: Consumer Services
22, Report:
#1348013
Posted Date:
Jan 06 2017
Magic Tracks I order my nephew the magic track way back on 11/28/16 and i tried calling emailed them and no response they doubled charged me for the product but on the description it only shows 2 tracks which it was buy one get one free it charged me for 2 the company said it should come within 30 days it's Jan 6,2017 I still have not received the product that I order you can't contact them at all Magic Tracks 21 LAW DRIVE FAIRFIELD, NJ 07004 Nationwide
Magic Tracks did not ship of the product I ordered. I tried calling no answer or it's a long wait time.I was over charegd for the product it's not buy one get one free. I order way back on 11/28/16. my product i'm not satisfied with this out come this was for my nephews birthday.I d...
Entity
Magic Tracks
Categories: Advertising Agencies
23, Report:
#1347891
Posted Date:
Jan 05 2017
Magic Tracks.com kids toys Internet
I ordered to Magic Tracks on Dec 6, and tried to cancel my order , they don't waranty was shipping on time, but every day , tried to cancel but any response , don't answer their phone either any emails, they shipping Late .
Their customer service is really poor, they don't want loos...
Entity
Magic Tracks.com
Categories: Customer
24, Report:
#1347811
Posted Date:
Jan 05 2017
Magic Tracks Did not allow an order to be cancelled upon notification it was backordered. Additionally, fraudulently offers a 60-day money back guarantee, but offers no mechanism to return items. Internet
I ordered 2 sets of Magic Tracks for my nephews birthday in early November. I was notified shortly thereafter that the items were on backorder. I called customer service and waited on hold for 2 hours, so eventually hung up and emailed customer indicating that I would need to cancel...
Entity
Magic Tracks
Categories: Toy Stores
25, Report:
#1347787
Posted Date:
Jan 05 2017
Magic Tracks The worst customer service ever! Internet
My granddaughter saw these on tv and she wanted them, this was after Christmas, so i went online to order, my order was accepted and said i should be able to check status in 24 hours. Well 72 hours later i was able to and it just said ordered, that was it. Not back ordered, not proc...
Entity
Magic Tracks
Categories: Toy Stores