- Report: #1347811
Complaint Review: Magic Tracks - Internet
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Author Not Confirmed
Why?
Magic Tracks
Internet, USA
Phone:
1-800-793-5469
Web:
https://www.magictracks.com
Categories:
Business Rating:
(0)
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Magic Tracks Did not allow an order to be cancelled upon notification it was backordered. Additionally, fraudulently offers a 60-day money back guarantee, but offers no mechanism to return items. Internet
I ordered 2 sets of Magic Tracks for my nephews birthday in early November. I was notified shortly thereafter that the items were on backorder. I called customer service and waited on hold for 2 hours, so eventually hung up and emailed customer indicating that I would need to cancel the order since they would arrive after my nephew's birthday due to the backordered status. I never received a response from my email so I assumed the order had been canceled. I then was charged for and received the Magic Tracks I had ordered in late December.
I have emailed customer service 3 times to obtain information on how to return the items and have received only one response that said my order was shipped (which I obviosuly already knew and did not address my email). I called customer service again and was on hold for more than an hour. This company says that they offer a 60-day money back guarantee yet offer no way for you to actually initiate a return of the item to get your money back. Worst customer service and fraudulent advertising!
