- Report: #1356558
Complaint Review: Magic tracks - Las Vegas Nevada
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Author Not Confirmed
Why?
Magic tracks
2880 North Lamb Bl Las Vegas, 89115 Nevada, USA
Phone:
1-800-793-5469
Web:
Www.magictracks.com
Categories:
Business Rating:
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Magic tracks Ontel Products not shipped, then charged months later Las Vegas Nevada
I ordered from Magic Tracks online at magictracks.com in December 2016. I orders a Christmas gift and by mid January I still had not received my order and emailed customer service and tried to call with no answer. My emails requested that they cancel my order which I never got a response from. I got an order confirmation the day I placed my order and never heard from the company again. Until, two months later in mid February 2017, I received an email confirmation that my order was shipping. I asked for them to cancel my order because I had moved and no longer wanted the products. They responded to tell me that I needed to pay for return shipping once it arrives... after I mentioned that I don't even live at that address anymore. Who ships products two months later? I never got a call or email. Then they wouldn't refund my card after charging me. I'm taking it to court if they don't refund me. Stay clear of these scammers.
