- Report: #1379781
Complaint Review: magictracks - Internet
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Author Confirmed
Why?
magictracks
Internet, USA
Phone:
1-800-793-5469
Web:
magictracks.com.
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
magictracks magic tracks as seen on TV quadrupled my order,no way to contact customer service via phone or internet [email protected].
My grandsons see the ad for theses tracks weekly when at my home and ask for them each time the ad is aired.In a weak grandma moment , I thought,OK ,I will order a set for each of them. When calling the number listed on the television screen/ad,it stated that the customer service was closed.I then went to their web site and placed my order. I should have been suspicious when every step of the way they attempted to get you to purchase more tracks,more cars.more accessorires before you finalized your order.I actually did add some road signs and additional car for each of them (or so I thought!).I reviewed my order like every smart internat purchaser does ,,it was for the buy one get one,two cars,and the road signs addition.Two minutes later I received an email with an order for 4 sets,pluse the paraphenalia ,some of which I did not order ,with a grand total of $131.00 .!! Yipes,not at all what I ordered.The help desk link brings you to the order site and NO ONE answers the toll free numberr to either correct the order or stop it . I now will have to pay for a stop payment on the order at my bank.Obviously not a happy customer !
