1, Report:
#1501089
Posted Date:
Oct 20 2020
Sears Sears Purchase Warranty They sold us Refrigerator with warranty. Ice box not working. No parts poor service 3rd party. Started 7/12/20 over 90 days no resolution
Sears Kenmore Refrigerator Ice Maker not Working. Covered under purchase Warranty. 3rd party A1 Repair inspected on7/13/20 and ordered part. Did not receive part. Called Sears sent back to A1 Repair said Backorder part not available. Called Sears Resolution 10/13/20 Bernadette gave...
Entity
Sears
Categories: Sears kenmore Refrigerator warranty
2, Report:
#1499046
Posted Date:
Aug 22 2020
Sears Sears Kenmore Sears Kenmore does not honor warranty repair AZ
On 11/8/19 I purchased a brand new Sears Kenmore top mounting refrigerator with a one year warranty on all parts and service. In August 2020, the bottom part of refrigerator stopped keeping food cold. Temperature gauge registers at only 50 degrees, while 40 degrees is required...
Entity
Sears
Categories: kitchen appliance, appliance repair, Appliance Service Repair
3, Report:
#1493310
Posted Date:
Mar 26 2020
Sears Kenmore Bought new combo washer dryer less than a year ago. Have had multiple problems, Hoffman Estates Il
electronic related failures. Services refused to warranty, wont even send out. Calls go unanswered. Just sold and forgot cust services. Main store closed, last all paperwork.
Have sent $100s on it with no results.
Just want my money back.
This thing cost $1500, and didn't even out ...
Entity
Sears
Categories: Appliances, APPLIANCE DEALER, Appliance Service Repair
4, Report:
#1464731
Posted Date:
Oct 16 2018
Sears/Kenmore/LG Indicate 10 year warranty at purchase and then renege after only 2 years. Goldsboro NC North Carolina
On 14 Sep 2016 we took delivery of a Kenmore refigerator (manufactured by LG) with a Grab N Go door, on which is clearly idicated the compressor has a 10 year warranty. On 17 Sep 2018 the refrigerator quit cooling, (freezer and refrigerator). After two weeks the repairma...
Entity
Sears/Kenmore/LG
Categories: appliance repair
5, Report:
#1427344
Posted Date:
Feb 05 2018
A and E Factory Service/Sears Warranty Service Faulty appliances/Service company is a sham Huntersville North Carolina
When you think of water damage, you typically think of large amounts of water wreaking havoc. But even a small, slow leak can cause a lot of damage and result in a huge headache. That is what happened to us when our two year + 11 months old dishwasher failed.  ...
Entity
A and E Factory Service/Sears
Categories: Appliance Repair
6, Report:
#1414555
Posted Date:
Dec 01 2017
SEARS KENMORE DISHWASHER Continues to not work Citrus Heights California
Kenmore dishwasher was purchased this May. I purchased the additional warrantee. This dishwasher does not work. Technical has a temporary fix and than it will not work again. Meanwhile I have to wait with a load of needing TO BE WASHED DISHES.It appears this model is a lemon. Not ev...
Entity
SEARS KENMORE DISHWASHER
Categories: Dishwasher
7, Report:
#1412480
Posted Date:
Nov 18 2017
Sears Kenmore They will not replace my LEMON dishwasher Mesa Arizona
SEARS appliance warranty - what a FARCE! We have purchased MANY appliances from Sears - we have never had any REAL issues until now! We purchased a Kenmore Elite Dishwasher (model 66514573N611) really cool and quiet - with a third rack (love that!) However - it has been Broken down ...
Entity
Sears
Categories: Appliances
8, Report:
#1369615
Posted Date:
Apr 25 2017
Sears Kenmore will not honor their warranty Tucker Georgia
I purchased a Kenmore Elite Cooktop Model #79045213410 Serial #3F53203963 ON 03/15/17, from Discount Appliance in Tucker, GA. (770) 414-9394 it was installed on or about 03/21/17. On 04/15/17 evening my wife was cooking dinner for Easter Sunday the following day, we both were ...
Entity
Sears
Categories: Warranty Companies
9, Report:
#1355286
Posted Date:
Feb 10 2017
Why Not Lease It **Sears/K-Mart** **SCAMMED BY SEARS** In all my life, I have never been taken advantage of like this! Boca Raton Nationwide
All of my childhood and adult life, I have been told by my father, Only Sears, Kenmore or Craftsman. They are the best!
Well, I have come to realize this is not the case. Back in April 2016, I went to the Sears located in Boca Raton, FL. to purchase a washing machine. While there ...
Entity
Why Not Lease It
Categories: Appliances
10, Report:
#1354649
Posted Date:
Feb 07 2017
SEARS APPLIANCE PARTS DEPT. DOUBLE THE PRICE FOR A KENMORE DRYER LINT FILTER Internet
I called Sears.com to order a simple LINT FILTER for a Kenmore brand clothes dryer.
SEARS quote me $35.64 including shipping & handling.
This price seemed to be much too high, so I used the Google search engine for Sears/Kenmore brand clothes dryer parts.
Speedy Appliance Parts was ...
Entity
SEARS
Categories: Miscellaneous Companies
11, Report:
#1267061
Posted Date:
Nov 10 2015
Kenmore Elite, Kenmore, Sears Appliances 3 Year Old Kenmore Elite Washing Machine already broken Nationwide
3 years ago we purchased an expensive Kenmore Elite washer/dryer set. We thought we were getting a great deal from our local Sears store during one of their Memorial Day promotions. We opted to not to have delivery and installation and chose to do so ourselves. First load of clothes...
Entity
Kenmore Elite
Categories: Appliances
12, Report:
#1257956
Posted Date:
Sep 29 2015
Sears Kenmore Sears Kenmore Top Load washer useless Santa Rosa Nationwide
About four years ago I bought a Sears Kenmore Top-loading washer Model # 110.26002011 and dryer set. The dryer has been great but the washer is the worst home appliance I have ever bought from Sears. Originally I bought a two year warranty from them, and it was a good thing I did,...
Entity
Sears Kenmore
Categories: Home Warranty Companies
13, Report:
#1232722
Posted Date:
Jun 01 2015
Sears Kenmore refrigerators Kenmore refrigerator joke of a warranty Cypress, and all other Sears locations Nationwide
Sears routinely sells Kenmore refrigerators (now made by LG, probably in China) and warranties the whole unit, including the sealed system and compressor , for 1 year only.
They tell no one about this when they are selling the units, and when my compressor is shot 3 years later, I a...
Entity
Sears
Categories: Appliances
14, Report:
#1197840
Posted Date:
Dec 27 2014
Sears Service? A Joke delivered defective fridge; refuses to fix it Nationwide
I've never bought an appliance anywhere but Sears. A few years ago we had some delivery issues with an item; very, very frustrating dealing with overseas folks who were reading from a script and robotically kept repeating the same standard customer service phrases over and over. But...
Entity
Sears
Categories: Appliances
15, Report:
#1167237
Posted Date:
Aug 04 2014
Sears Kenmore, Electrolux, Sedgwick This is the report I sent to BBB and our Attorney General: Everett Washington
NEVER buy from Sears. Even the jewelry falls apart, and if you so much as take their stickers off to try to wear it, you can't return or exchange the stuff.
I spent a total of $2,365.82 on appliances at Sears, and none have ever worked properly. Got a range (Model number of t...
Entity
Sears
Categories: Department & Outlet Stores
16, Report:
#1166191
Posted Date:
Jul 30 2014
Sears Kenmore Getting the Run around Nationwide
I purchased a sears kenmore elite refrigerator in July 2010 i had to call a repairman to check the refrigerator about 3 weeks ago the serviceman determined that the compressor was bad after arguing with sears over the warranty which states the sealed system has a 5 year warranty per...
Entity
Sears Kenmore
Categories: Appliances
17, Report:
#1111877
Posted Date:
Dec 31 2013
Kenmore Sears Kenmore, Sears Appliance, Kenmore Appliance Kenmore Elite Dishwasher- WORST Customer Service EVER!!!! Nationwide
My parents purchased a Kenmore Elite dishwasher for me last Christmas. A couple of weeks ago a small rubber fitting blew out. I called 1-888-Kenmore to see about getting a new piece. I was told to get that piece I would have to purchase the entire pump assembly for $200 ...
Entity
Kenmore
Categories: Appliances
18, Report:
#1108970
Posted Date:
Dec 22 2013
Sears home repair Sears Kenmore Elite front load washer, repaired with rebuilt part, broke down again Medford Oregon
Had my front load washer for about three years.One day it would finish a load and the light would stay on and the front control panel went blank. I had to unplug it to reset it after every load. I called Sears and they set an appointment to have it fixed. It took over a week fo...
Entity
Sears home repair
Categories: Warranty Companies
19, Report:
#1108328
Posted Date:
Dec 19 2013
SEARS KENMORE does not stand behind their product Hoffman Estates Illinois
Four year old Kenmore bottom freezer refrigerator completely failed...no power to it at all. Cause of failure was a $1 fuse soldered to a $165.00 motherboard. Total cost of repair with labor and trip charge = $354.53.Sears 'customer solutions' was horrible...the enti...
Entity
SEARS
Categories: Appliances
20, Report:
#1088700
Posted Date:
Oct 01 2013
SEARS Kenmore Chest Freezer Hoffman Estates Illinois
Bought a Kenmore chest freezer from Sears less then 2 years ago. Last Sunday my wife opened the freezer to find it was not cold. $300 worth of food was defrosting contacted Sears and they said they would get a technician to call me. 4 days later still no call. After asking a frien...
Entity
SEARS
Categories: Appliances
21, Report:
#1080449
Posted Date:
Aug 30 2013
Sears Sears does not stand behind their product or warranty's! Hoffman Estates Illinois
I bought a Kenmore Elite from Sears a year ago and was sold on the fact that things with front load washers had changed and improved, but that has not been the case. I have a 5 year warranty on the machine and had them come out to address the mildew issue and they came out and tol...
Entity
Sears
Categories: Department & Outlet Stores
22, Report:
#1073782
Posted Date:
Aug 07 2013
Sears Kenmore 2year old oven starts on fire Internet
Stove 790.92603012
I had this stove since may 2011. Today the back panel began to spark and began a fire in my house. Luckily I was standing near the stove and ran down and killed the power to the stove and prevented the fire from spreading. Kenmore and sears do not stand by their p...
Entity
Sears
Categories: Kitchens
23, Report:
#1051086
Posted Date:
May 15 2013
Sears Kenmore Kenmore Range shooting out sparks Hoffman Estates Illinois
The Kenmore Range I own is shooting out sparks from the back when one of the burners is on. The burnr heats up a little, but not all the way to high.
When I called Kenore customer service, twice; I was passed from department to department. The last department I spoke too, said T...
Entity
Sears Kenmore
Categories: Appliances
24, Report:
#1048626
Posted Date:
May 06 2013
Sears Parts Direct Washer appliance parts timer deceptive dishonest Internet
On January 25, 2013 I purchased replacement timer part 3953248 for our Sears Kenmore Washer from Sears Parts Direct for $145.00. I installed the timer and it worked correctly for almost three months. Then one day the washer mysteriously stopped in mid cycle and the breaker switch to...
Entity
Sears Parts Direct
Categories: Appliances
25, Report:
#992750
Posted Date:
Jan 07 2013
Kenmore/Sears Kenmore main control panel failure on two-year-old stove Internet
We purchased a gas range from our local Sears two years ago (Nov. 2010). It has performed fine until last week when the main control panel stopped working. A technician came and for $50 told me this was a common failure with these stoves. He indicated the matching Kenmore dishwasher...
Entity
Kenmore/Sears
Categories: Appliances