1, Report:
#462996
Posted Date:
Feb 27 2013
APX Alarm REVIEW: Comitment to APX Alarm's executive team and employees are committed to customer satisfaction. APX Alarms approach to business is focused on providing the highest customer satisfaction in the security and home automation industry. Provo Utah*UPDATE: APX Alarm pledges their commitment to always improving their operations by joining Rip-off Reports Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. APX Alarm recognized by Ripoff Report Verified as a Safe Business Service
Ripoff Report Verified REVIEW:EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can exp...
Entity
Categories: Security Services
2, Report:
#677060
Posted Date:
Dec 31 2010
FIRST LINE SECURITY SECURITY ASSOCIATES INTERNATIONAL/ SAI ALARM SYSTEM NEVER WORKED - HUGE RIP OFF!!! ALBANY, New York
First Line Security is a Big Scam!
The Alarm System never worked. I called many times. No one ever came out to repair it so I refused to pay. They sent me to collections. I tried talking to them and wrote a couple letters. Nothing has ever happened. They do not want to fix the ala...
Entity
Categories: Miscellaneous Electronics
3, Report:
#658360
Posted Date:
Nov 04 2010
Castlerock Security Pinnacle Security, Security Associates International Castlerock security will not stop billing you even if all contractual procedures are followed Arlington Heights, Illinois
Castlerock security is either extremely greedy or extremely incompetent. Either one is a good reason not to do business with them.Three years ago I purchased an alarm system from Pinnacle home security. I agreed to a 3 year contract and they provided the equipment at no ...
Entity
Categories: Home Security
4, Report:
#652468
Posted Date:
Oct 18 2010
Castlerock Security refusal to cancel lawsuit fire deaths Arlington Heights, Illinois
Castlerock Security/SAI Sued in 4 Fire Deaths
Numerous allegations of bad faith regarding automatically renewing contracts (and a refusal to notify or cancel them) have been noted here. That alone should be reason enough to think twice before using or st...
Entity
Categories: Security Services
5, Report:
#630842
Posted Date:
Aug 12 2010
Castlerock Security - SAI Security Associates International (SAI) Denied me the right to Cancel an invalid contract and wanted me to pay the full balance of said contract before cancelling. Arlington Heights, Illinois
My 3 year contract with SAI/castlerock expired in September 2009. Company refused to allow me to cancel and wanted me to pay the remaining balance of 8 months, totalling $249.00, and there is no valid contract and the company cannot produce one.
I called castlerock in January...
Entity
Categories: Electrical Services
6, Report:
#620750
Posted Date:
Jul 06 2010
SAI/CastleRock Security Inc Security Associates International, INC. This company offers no security to my family. We have been paying them for 3 yrs and have had many alarms go off with no call from them or police dispatch to our home. When we called to tell them ab Internet
We signed a 3 year contract with these people when they were S.A.I. When they became Castle Rock we received a telephone message telling us about the change. We have never received anything from them in writing. After they got our money they were never heard from a...
Entity
Categories: Security Services
7, Report:
#552814
Posted Date:
Jan 12 2010
SAI - Security Associates International This company has a HUGE SCAM GOING AND YOU ARE NEXT! Chicago , Illinois
Almost 3 years ago my husband mistakingly signed a 3 year contract with a company called APX alarm company. A few months into the contract APX sold to a company called SAI or Security Associates International, Inc. From the beginning they were a nightmare to deal wit...
Entity
Categories: Bait-and-Switch
8, Report:
#510115
Posted Date:
Oct 16 2009
Firstline Security Inc , & Security Associates International (SAI) Stopped sending bills after March 08, sent account to collection agency charging $1900 and put on my credit. Orem, Utah
Firstline Security installed an alarm system in my residence. At first the bills were coming every month, then every three months. I couldn't understand the last bill sent so I attempted to called them to clarify discrepancies on the bill. It took me approxim...
Entity
Categories: Miscellaneous Electronics
9, Report:
#507608
Posted Date:
Oct 11 2009
Castle Rock Security Inc SAI - Security Associates International, Inc Wire Fraud, Unauthorized CCard charges, Incomplete system installation, Failure to correct nonfunctioning products per contract, Failure to follow thorugh on promised actions, Arlington Heights, Illinois
My nightmare started in Dec of 06 when I entered into a 3 year agreement with APX alarms. They had to return to my home three times to make their system work properly. They charged my debit card two times the first month, and SAI also charged my debit card the first month for a tota...
Entity
Categories: Security Services
10, Report:
#473798
Posted Date:
Jul 27 2009
Castle Rock Security Deceptive tactics for no service Arlington Heights Illinois
This company claims to monitor a security system that they took over from another company, Security Associates International, who took over from yet another company. They extract 45.00 a month for nothing and will not terminate te c0ontract u8nless you pay them a nearly 700 dollar ...
Entity
Categories: Builders & Contractors
11, Report:
#449272
Posted Date:
May 13 2009
SAI - Security Associates International AND Anderson Crenshaw & Associates Demanded payment on a closed account Arlington Heights Illinois
I was receintly approached by Anderson Crenshay & Associates with a deliquent account from SAI as of Feb 2009. I explained to the man on the phone that my contract with SAI was paid in full July 2007 and that they continued to try to deduct more funds from my account via auto draft...
Entity
Categories: Collection Agencies
12, Report:
#436866
Posted Date:
Mar 23 2009
Security Associates International Shady Security company defrauds another consumer with fraudulent monitoring contract Arlington Heights Illinois
Several years ago we signed up for security monitoring with a door to door salesman who was representing a company called Firstline security. Shortly after signing up, we began to have problems with our monitoring. We would repeatedly get phone calls in the middle of the night repor...
Entity
Categories: Security Services
13, Report:
#430846
Posted Date:
Mar 05 2009
Security Associates International Fraudulent company that extorts money from customers Chicago Illinois
Since July 2007 we have not had one correct billing. None of the payments we made from July 2007 to March 2008 were propertly credited. The received a final payment check sent certified we never received credit.
We have contacted Attorneys General in Illinois, Utah (where their...
Entity
Categories: Security Services
14, Report:
#423095
Posted Date:
Feb 12 2009
SAI - Security Service International - Guardian Security Inc. Deceptive promotion by Guardian and No service, Rude personnel and Harassment by SAI Arlington Heights Illinois
On July 19, 2006 I was approached by Guardian Security, Authorized SAI (Security Associates International) representative and asked would I be interested in changing my home security from my existing supplier to SAI. I immediately called a friend and ask him what he thought. He ta...
Entity
Categories: Security Services
15, Report:
#415149
Posted Date:
Jan 23 2009
Security Associates International Innacurate Billing, Service and lack of contract Arlington Heights Illinois
To Whom It May Concern:
We also have been under the security of SAI. Last summer our son was cooking and the smoke alarm went off. We know it was theirs because a fire truck responded. When I checked with them they had NO record of an alarm going off.
After not receiving a month...
Entity
Categories: Home Security
16, Report:
#414857
Posted Date:
Jan 22 2009
SAI ,Security Associates International, / Alarm Funding LLC DO NOT SIGN UP!! SHODDY monitoring service! HORRIBLE Customer Service Agents! DO NOT SIGN UP!! Arlington Heights Illinois
I spent 6 months trying to get out of a contract with these people. Prior to the request to cancel there were multiple occasions where an alarm went off yet NO NOTIFICATION WAS RECEIVED!
I started the cancellation process after moving our equipment from one location to another an...
Entity
Categories: Security Services
17, Report:
#410636
Posted Date:
Jan 18 2009
SECURITY ASSOCIATES INTERNATIONAL - SAI CONTINUES TO TRY TO COLLECT ON FRAUDULENT FIRST LINE SECURITY CONTRACT ARLINGTON HEIGHTS Illinois
SAI continues to attempt to collect money from me on a fraudulent contract. They recently sent a letter to me threatening collection activities. SAI is a fly by night dishonest and nonresponsive company. Below are exerts from a letter I sent to SAI on 1/10/08:
I entered into a co...
Entity
Categories: Security Services
18, Report:
#401657
Posted Date:
Dec 16 2008
SAI - Security Associates International I thought that I was the only person dealing with the problems from this company. Arlington Heights Illinois
I can't believe that my situation is not unique!!! I just stumbled on this website while looking for the SAI website. I was told that I could log on to their website and check my bill.---NOT!! Like everything else they tell you.
I noticed that I had not received a bill from th...
Entity
Categories: Home Security
19, Report:
#392870
Posted Date:
Nov 19 2008
Security Associates International, Inc, SAI charges $679.83 to cancel contract, will join class-action lawsuit or legislative effort to ban this practice Arlington Heights Illinois
I called Security Associates International, Inc. (SAI) to cancel my contract and they told me, No problem, but you'll get a bill for $679.83.
I moved! I can imagine a $100 or $200 early termination fee, but to have to pay the entire remaining term on a 36 month contract?
I as...
Entity
Categories: Security Services
20, Report:
#377938
Posted Date:
Oct 08 2008
Anderson, Crenshaw & Associates, L.L.C. Harassment Dallas Texas
I originally purchased an alarm system through Apex alarm which later sold it to Security Associates International. I had many problems with this alarm. It continuously would go off at odd hours of the night flashing FC on the panel. The only way to get it to clear off was to turn ...
Entity
Categories: Credit Reporting Agencies
21, Report:
#374466
Posted Date:
Sep 19 2008
SAI Alarm - Security Associates International, Inc. Absolutely no customer service Arlington Heights Illinois
Copy of a certified letter I sent to SAI alarm:
This letter is to inform you of your failure to provide me with continuous alarm service.
I signed a contract, Acct No.XXXXXX, Monitored phone 206XXXXXXX, enclosure 1, with Firstline on July 21, 2007 for alarm service to my resid...
Entity
Categories: Security Services
22, Report:
#354986
Posted Date:
Sep 03 2008
First Line Security Alarm Co. & Security Associates International, Inc. (SAI) Monitoring Company FirstLine, damaged my wall and caused deep gashes in my 'new' wood floor, the declared bankrupt. SAI the monitoring has sent me a threatening letter because I cancelled, after getting poor service and not being monitored for at least 4-5 months. Arlington Heights Illinois
First Line & Security Associates International, aka (SAI)
I am writing to cancel all services as an Alarm Company, Monitoring Company and any other services you may perform for me. It is with complete satisfaction that I cancel your services. Your companies have been a source of ...
Entity
Categories: Consumer Services
23, Report:
#362059
Posted Date:
Aug 12 2008
Security Associates International, Inc. involved in huge consumer rip off scheme Arlington Heights Illinois
We signed up for a home security system with SAI in August 2007. When the SAI technician came to our house, he set up our system incorrectly at first and made it so our internet and phone did not work. My husband had to finish the work so that the system worked properly. SAI would ...
Entity
Categories: Security Services
24, Report:
#362048
Posted Date:
Aug 12 2008
Security Associates International Complete Ripoff. There needs to be a class action lawsuit to get people out of their scam contracts. Arlington Heights Illinois
I have had an identical experience to most of the other complaints on here.
We also had a sales rep sell us the free equipment etc. and free installation, with no obligation.
Later we find that we indeed do have a 3 year contract. Was able to deal with that until there was ...
Entity
Categories: Security Services
25, Report:
#359944
Posted Date:
Aug 06 2008
Security Associates International, SAI has EXTREMELY BAD customer service, up to 11 calls, appreantly no supervisors and will not return phone calls Westminster Arlington Heights Illinois
So in May we call SAI's Tech support line to correct the installation error of installing our glass-break sensors as a motion alarm. After 2 seperate phone calls, we spent over 2 hours on the phone with a technician who walked us through re-programming (which included removing and ...
Entity
Categories: Home Security