- Company: #1924
Complaint Review: First Down Funding
First Down Funding TRUSTED BUSINESS REVIEW: First Down Funding is dedicated to total customer satisfaction. First Down Funding dedicated to accommodating all needs of business owners.hr width="100%" bgcolor="000000">*UPDATE: First Down Funding pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. First Down Funding recognized by Ripoff Report Verified™ as a safe business service.
REVIEW UPDATE: May 15, 2018: First Down Funding remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. First Down Funding is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, First Down Funding has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, First Down Funding has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever First Down Funding remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].
Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to First Down Funding for its full commitment to quality customer service.
Ripoff Report's discussions with First Down Funding have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. First Down Funding listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
First Down Funding specializes in structuring and approving cash advances for small to medium-sized business owners just like you. We have a large selection of merchant services that are designed to immediately help with all of your business’ needs. Our continuous growth allows us to give personal attention to each client’s specific needs and offer creative solutions. First Down Funding provides alternative business financing as well as the advice you need to keep your business thriving.
One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, First Down Funding truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Paul Pitcher during an onsite inspection held by a third party verification company with no biases toward First Down Funding.
First Down Funding offers commercial lending products and commercial lending solutions for business owners across the United States, and will soon be branching into the Canadian Territories. This includes same day approvals, as well as same day funding. Mr. Paul Pitcher further stated, "we're actually able to review financial information for the client between 9:00 and 10:00am. Put together an approval by noon, and execute contracts and have everything run through underwriting where we can offer funding the same day."
Leads for First Down Funding are obtained through advertising down on television and radio, in addition to mass direct mailing based on the surrounding area of past clients. Once a potential client has expressed interest in their services First Down Funding will make sure they fully understand the client and their product in order to provide them with the best services, "the main thing is understanding the client's needs...we obviously want to help them long term."
CUSTOMER CARE & COMPLAINT RESOLUTION FROM FIRST DOWN FUNDING
During the onsite interview Mr. Pitcher was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Pitcher went on to express that they rarely receive complaints out of the hundreds of deals every quarter, and explained the situation which led to a customer writing a complaint on Ripoff Report's website. Mr. Pitcher explained that they were working with a client who acquired and was currently paying off a loan with First Down Funding, and requested additional money, "we ran into a situation where he was looking for money while he had an outstanding loan with us. We decided to take the risk and offer him more money so he would have two balances with our company." However, the client was unable to pay his balances and became frustrated with his required payments. In order to help their client First Down Funding decided to credit back the origination fee that is takes set up a loan times two, "just for an example if the origination fee was $2,000 dollars we actually gave him $4,000 worth of credit." This allowed for the client to get back on track with his payments, "he had been such a good client for the long term that we felt the need to do it."
Additionally, in regards to the comments made on Ripoff Report's website Mr. Pitcher sated the following, "I personally and deeply apologize for any miscommunication, misunderstanding, or mischarging...I know I've personally done everything possible to either bring them back on board with our company or have them work within our company with someone else." Mr. Pitcher would also like to assure future and current clientele with their accreditations. These include platinum level accreditation with Dunn and Bradstreet, an A rating with the BBB, and various high profile spokesman for their company, " it's a blessing to know someone at that level will vouch for us."
When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Pitcher stated that they have developed a new position titled Director of Business Channels. This position will entail communication with current and past clients to see what processes work and what processes need improvement.
FDF ACH LOANS from Blackfrog Media on Vimeo.
FIRST DOWN FUNDING – TESTIMONIALS
Over the course of the past year I have had the immense pleasure of working with the highly talented and responsive staff at First Down Funding. The sales team took the time to understand my business and worked tirelessly to quickly secure the funding I needed. The entire process from start to finish was completed in less than 24 hours. First Down Funding's ability to efficiently and effectively execute and deliver is unparalleled. The continued prosperity of my business went from 3rd down and 10 to first down and funded. Thanks First Down Funding! - Kelly Herman, Esq.
We hadn't had too much experience with lenders, but First Down Funding has set the bar pretty high. Our sales representative was prompt, courteous and honest. With the money we were able to invest in the business - we're trending towards 25% growth this year. - Chris Siegal, Ft. Lauderdale FL
After being denied by my bank I found First Down Funding and applied online. The application process was straightforward and fast. I had the funding I needed within a few days to take on additional employees to help me cater to my growing business.- Ben Clifton, Brooklyn NY
When we needed capital we were denied by our bank and found credit card advances way too expensive. My business partner mentioned First Down Funding a few years ago, and I've been a loyal customer ever since. The process is really easy. -Sandy Watkins, Lexington KY
Morning In America from Blackfrog Media on Vimeo.
STATEMENT FROM CEO – MARK GIVENS
" We are one of the top ad agencies for helping small businesses create and understand their own brands. With us, you'll always receive a complex and customized approach to branding that comes from a team who consistently borrows strategies from large brands and adapts them to fit the financial needs of small businesses all over the world. Please take time to review our site, learn about some of our tools, meet the people who will manage your account, understand our history, and receive answers to some of your questions.
First Down Funding's team have expressed that they feel very confident doing their job. First Down Funding takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "First Down Funding takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Bran defined provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Mr. Way is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers." " Ripoff Report was pleased to learn that First Down Funding’s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
First Down Funding from Blackfrog Media on Vimeo.
STATED IMPROVEMENTS FROM FIRST DOWN FUNDING
First Down Funding recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, First Down Funding has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Paul Pitcher, Ripoff Report is convinced that First Down Funding is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that First Down Funding meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Business Cash Advance from Blackfrog Media on Vimeo.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
First Down Funding 20 sec spot from Blackfrog Media on Vimeo.
FDF Affiliate 2 from Blackfrog Media on Vimeo.
To see more videos on First Down Funding, please click the links below:
https://www.youtube.com/watch?v=DuieEjBfgWk
https://www.youtube.com/watch?v=K3rlXWVDIbs
https://www.youtube.com/watch?v=TbRYVac3QVw
https://www.youtube.com/watch?v=zGjxAx1cA9g
https://www.youtube.com/watch?v=03DHYG8wIc8
https://www.youtube.com/watch?v=kMcWzDOzwFY
https://www.youtube.com/watch?v=OQ-RePTqkRA
https://www.youtube.com/watch?v=A55mcJRa2-k
https://www.youtube.com/watch?v=X_cmOt9ArKU
https://www.youtube.com/watch?v=4STa2S0fFFE
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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First Down Funding, Paul Pitcher, F D F LLC, F D F LLC, FDFLLC, FDF LLC, FirstDown Funding, First DownFunding, FirstDownFunding, PaulPitcher
