1, Report:
#1328674
Posted Date:
Sep 17 2016
Hughesnet Hughes Network Systems data being used Internet
So about 6 weeks ago we noticed huge amounts of our data disappearing. After calling several times and nobody ever calling back when they said they would, yesterday we decided to downgrade to a smaller package. Figured if we were saving $30 a month it wouldn't be so bad if they ...
Entity
Hughesnet
Categories: Internet
2, Report:
#828492
Posted Date:
Jan 25 2012
Hughesnet Hughes Network Systems Charges of Internet Fraud, customer deception Germantown, Maryland
As a longtime Hughesnet customer, I recently requested an upgrade from an HN7000 to an HN9000 internet system in November, 2011. After a number of problems getting the orders and schedules arranged, the contract servicer came and did the installation. During the arrangements for t...
Entity
Hughesnet
Categories: Internet Service Providers
3, Report:
#821723
Posted Date:
Jan 12 2012
Hughesnet Hughes Network Systems, LLC Hughes.net ,formerly DirecWay, Fair Access Policy + Price Increase = Unhappy Customer Germantown, Maryland
The way Hughesnet handles the download limit is so cryptic so that customers have no way to monitor their download daily limit. Then if you exceed it you have to wait 24 hours before they restore your normal download speed or you can spend $7.50 to restore it immediately. ...
Entity
Hughesnet
Categories: Internet Service Providers
4, Report:
#657539
Posted Date:
Nov 02 2010
HughesNet Hughes Network Systems, LLC misrepresentation of availability, lied about alternative ISPs, service down as often as up, won't waive termination fee Germantown, Maryland
When we signed up for service, I specifically asked if weather would affect service and was told that it would not. They also voluntarily offered to check whether DSL, Cable, or other high speed access was available in my area, and they told me that it was not. ...
Entity
HughesNet
Categories: Internet Service Providers
5, Report:
#511112
Posted Date:
Oct 18 2009
HughesNet - Hughes Network Systems Why is no one starting a class action suit against this company? gaithersberg, Maryland
HughesNet thinks that its customers should pay $125 every time the satellite dish needs re-alignment. This happens because the satellites move. There is nothing the customer can do to adjust the dish, nor is there anything the customer can do to stop the satellite from d...
Entity
HughesNet - Hughes Network Systems
Categories: Internet Service Providers
6, Report:
#447203
Posted Date:
Apr 28 2009
HughesNet, Hughes Network Systems Or Direcway Refused to refund for sbogus services and charges reletated to their ZONE ALERT program! Germantown Maryland
I have a HughesNet Satellite System and have had one since about 02-2005, I've moved three times and each time I have to pay again to have it re-installed. That's not so bad; it's the CUSTOMER SERVICE that stinks. If you think you've had bad service dealing with a business within th...
Entity
Hughes Network Systems
Categories: TV Advertisements
7, Report:
#292744
Posted Date:
Feb 05 2009
HughesNet - Hughes Network Systems - DirecWay Total Scam, False Advertising, Does Not Honor Warrantees, Terrible Customer Service, DO NOT USE! Germantown Maryland
So you think broadband is out of reach just because of where you live?
Well say hello to HughesNet High Speed Internet.
HAHAHAHA- what a freakin joke! The installers damaged my house (thankfully its a rental) and refused to repair it. The system quit after a couple weeks. The...
Entity
Hughes Network Systems
Categories: Internet Service Providers
8, Report:
#374418
Posted Date:
Sep 19 2008
HughesNet - Hughes Network Systems Breached contract within 30 days took away 75MB, multiple daily problems with connection, lied on sending tech to home to fix problem and more. Germantown Maryland
Living in the country with no other Internet connections available in my area, I found myself left with HughesNet as my only high speed Internet option. I called them and their representative assured me that my speed would be approximately one second per page to go to the satellite...
Entity
HughesNet - Hughes Network Systems
Categories: Computer Fraud
9, Report:
#358757
Posted Date:
Aug 03 2008
HughesNet Hughes Network Systems LLC HughesNet Slow speeds, No download or streaming RIP OFF Germantown, Maryland
I live in a mobile home park. We have only satellite access. After paying for all the dish/box equipment over $800 ($150 extra for the mobile home roof mount)$89.99 a month, it was never disclosed to me about the unfair FAP policy. They don't disclose this to new customer, if you ha...
Entity
HughesNet Hughes IPS
Categories: Internet Service Providers
10, Report:
#350997
Posted Date:
Jul 14 2008
Direcway - Hughesnet; Hughes Network Systems, LLC A bunch of Crooks that Rip you Off!! Germantown Maryland
Three weeks ago I moved to a new home to better my family. I called HughesNet to cancel my services at my old location. They immediately started to tell me that they were going to charge me a $300 early termination fee. I then told them that due to where we live we are not able to g...
Entity
Hughes Network Systems, LLC
Categories: Internet Service Providers
11, Report:
#346519
Posted Date:
Jul 02 2008
HUGHESNET, Hughes Network Systems, LLC bad customer service, refused to transfer, rude, hung up on me, recorded me but doesn't allow recording. Germantown, Maryland
I have been a Hughes net customer in Texas for over a year and a half now and have still 10 months left on my account before I will definitely be cancelling my service. After repeated attempts to get transferred to T1 supervisors, and asking for corporate information, I find myself...
Entity
HUGHESNET SATELITE SERVICE
Categories: Internet Service Providers
12, Report:
#323795
Posted Date:
Apr 05 2008
Hughes Network Systems, LLC HughesNet Slow, unsatisfactory speed, and getting worse; outsourced service admits problems Germantown Maryland
I am a long term Sat user, converted from xxxxxxxx. The speed was never great; so, was advised to upgrade to new modem (7000) at a cost, and found the speed not much improved, then degraded. I upgraded my computer thinking that would help (nope), went thru many extended tests with...
Entity
HughesNet
Categories: Internet Service Providers
13, Report:
#320545
Posted Date:
Mar 24 2008
Hughesnet, Hughes Network Systems,Hughes is selling broadband CONTRACTS that has Uploads slower than dial-up Germantown Maryland
Hughes is advertising on tv. The over a service that is better than dial-up. This is a false advertising. I have been hughesnet internet services since 1998, when It was then called Direcway. Over the years upgrades were necessary because equipment becomes no longer under support. ...
Entity
Hughes Network Systems
Categories: Internet Service Providers
14, Report:
#315047
Posted Date:
Mar 05 2008
HughesNet Hughes Network Systems / HughesNet / Direcway hidden fees, downloading restrictions, poor customer service, slower than dial up, false advertising, refuse to give refund Germantown Maryland
Hughes Network Services or better known as HughesNet, ripped me off. I spoke to a customer service representative and she told me all about their service. Seemed to be really good service considering I live in a rural area. I really didn't have a choice but to get their service if I...
Entity
Hughes Network Systems / HughesNet
Categories: Internet Service Providers
15, Report:
#231715
Posted Date:
Jan 21 2007
HughesNet, Hughes Network Systems rip-off with much lower data rates than specified at the time of sale Germantown, Maryland
Hughesnet uses other companies to sell their product. These other companies promise internet access with clearly defined data rates. So a person purchasing this service pays more or less depending on the data rate one wants. After the service is purchased, the installer gives you...
Entity
HughesNet, Hughes Network Systems
Categories: Internet Service Providers