1, Report:
#1525704
Posted Date:
Apr 13 2023
Samsung Electronics America Samsung Samsung Electronics Odyssey G9 Warranty and Customer Service Nightmare
I am extremely disappointed with Samsung Electronics and their failure to provide an appropriate solution for my malfunctioning monitor, which is still under warranty. The Samsung monitor (Odyssey G9) stopped working after emitting a popping sound and producing a burnt smell. Since ...
Entity
Samsung Electronics America
Categories: Warranty
2, Report:
#1516195
Posted Date:
Aug 14 2022
Samsung Electronics America (SEA) Samsung.com/us/ Elliott Advocacy Samsung Smart TVs Samsung USA Corp. Office Headquarters What they DID do was majorly insult me for offering to suggest” a repairman for the 55”, barely-used Samsung Smart TV whose screen suddenly died. Ridgefield Park NJ
Samsung Electronics America (SEA)
85 Challenger Road #6th
Ridgefield Park, NJ. 07660
6422 West Hwy 98
Unit 1302
Panama City Beach, FL. 32407
January 24, 2022
ATTN: Messrs/Ladies: Hyundai-Suk Kim-CEO;
Inyup Kang-Pres/N.American Div; John Kingery-VP;
Jeeho Baek-Exec. VP; Kug...
Entity
Samsung Electronics America (SEA)
Categories: “Lemon” Samsung QLED 55” “SMART” TV
3, Report:
#1509500
Posted Date:
Jun 29 2021
Samsung Electronics America Samsung Charged for appliance repair but didn’t provide any service New Jersey
Requested repair service through Samsung’s on-line site for my refrigerator. After answering a few questions, it gave me an estimate for repair and selected a local repair shop. The following day, the local repair shop gave us a date to come to our home for the repair. A couple of...
Entity
Samsung Electronics America
Categories: appliance repair
4, Report:
#1498848
Posted Date:
Aug 17 2020
Samsung Electronics America Inc. Gas Range Defect Ridgefield Park New Jersey
I purchased a Samsung gas range on 4/3/2020. The bottom storage is defective; you have to force it open. On 6/17/20, I tried to register the range on their website. The Samsung website will not accept the model number or serial number for the product. I asked their customer servi...
Entity
Samsung Electronics America Inc.
Categories: Appliance Repair, appliance repair
5, Report:
#1497059
Posted Date:
Jul 01 2020
Samsung Electronics America Samsung Refrigerator Not Working After 2 Years Only! Ridgefield Park New Jersey
We purchased a Samsung RS25J500DSR fridge for $1,300 that was manufactured in August 2017. In late June 2020, the ice maker completely stopped working. A repairman stated that the ice maker is not working because the Sealed System is broken, which basically means we need to replace ...
Entity
Samsung Electronics America
Categories: Appliances, kitchen appliance
6, Report:
#1495060
Posted Date:
May 11 2020
Samsung Appliances, Samsung Electronics America Inc. 1.5 year old RF18HFENBWW Model French Door Refrigerator is not freezing food, leaking water on my wood floors, 2 inches of ice in bottom of freezer, freezer door won’t shut because of all the ice, food in the vegetable drawer is swimming in water. Simpsonville, SC
Model RF18HFENBWW Samsung French Door Refrigerator has not worked right since I bought it. After1.5 years the freezer stopped cooling, 2 inches of ice on the bottom of the freezer, freezer drawer won't shut because of all the ice, water is leaking on my wood floors, the vegetable dr...
Entity
Samsung Appliances, Samsung Electronics America Inc.
Categories: kitchen appliance, Appliances
7, Report:
#1490771
Posted Date:
Jan 23 2020
Samsung Electronics America Samsung 2 years of frustration from Samsung, constant HDTV issues since new. Ridgefield Park NJ
We purchased a new Samsung 65 TV Model # UN65MU650DFXZA from Costco on 11-11-2017 and have nothing but issues with it since. I've called Samsung customer service and used the chat service to try and rectify the numerous issues we were having since then. I've made this attempt about ...
Entity
Samsung Electronics America
Categories: television
8, Report:
#1435332
Posted Date:
Mar 21 2018
Samsung Electronics America Samsung lied to me in June of 2017 about sending someone out to repair my dryer. In about two weeks they finally decided to replace the dryer and at that point I purchased a new dryer. Ridgefield Park New Jersey
I filled out a refund request and in the midst of filing paperwork I lost the sticker with the serial number on it and that was the hold up in the beginning and then i finally found the photo copy of the serial number so i contacted them and they were denying my refund again because...
Entity
Samsung Electronics America
Categories: Appliances
10, Report:
#1390258
Posted Date:
Aug 03 2017
Samsung Electronics America Creative Vision Electronics Beware of Samsung warranties- Total Ripoff..They do not honor their warranty. Riverdale New Jersey
Purchased in december of 2016. Samsung robotic Vacuum. Model VR20H9050UW/AA. SER# ob3z8feh400060l
Purchased online at Home Depot.
Shipped to samsung on 7/25/17. Defect code c003 right wheel malfunction.
This was purchased for residential usage. I was contacted today by the company a...
Entity
Samsung Electronics America
Categories: Miscellaneous Electronics
11, Report:
#1386996
Posted Date:
Jul 20 2017
Samsung Electronics America Unable to return a Samsung S8 phone - BORDERLINE WITH SCAM Ridgefield Park New Jersey
I bought a Samsung S8 phone for my son in April of 2017, which came with a small hole and he wanted to return it. We obtained an RMA and proceeded with the return of the S8 (together with other promotional products such as a Gear VR, Samsung AKG earbuds) on May 11 2017, but my s...
Entity
Samsung Electronics America
Categories: Cellular Phone Companies
12, Report:
#1353406
Posted Date:
Feb 01 2017
Samsung Electronics America Refrigerator failure and dreadful customer service Ridgefield Pk New Jersey
I purchased a high-end Samsung refrigerator Aug 2014. The refrigerator was purchased for a cost of nearly $3000. On November 28, 2016, it quit cooling any lower than 50 degrees. I expect it to last longer than two years. Nearly every day in December, I tried to call Samsung cust...
Entity
Samsung Electronics America
Categories: Appliances
13, Report:
#1351111
Posted Date:
Jan 21 2017
Samsung Electronics America Inc. Samsung Washing Machines Samsung Dryers Selling Faulty Washers and Dryers Ridgefield Park New Jersey
Absolute disaster.
Washer- From day one this thing has made a high volume squeak on spin cycle. Additionally, received the notice of recall. Samsung works with Sears and let me tell you- Sears and Samsung repair services cannot keep an appointment. On the first scheduled vi...
Entity
Samsung Electronics America Inc.
Categories: Electronic Manufacturers
14, Report:
#1336667
Posted Date:
Nov 05 2016
Samsung Appliance aka Samsung Electronics America, Inc Beautiful crap Arlington New Jersey
Very disgusted. I spent a lot of money on this product, a beautiful French door refridgerater, and have had nothing but problems. Three house calls in 6 years only to be told on the last one that my beautiful fridge froze up and has a seal system leak and needs an evaporator and c...
Entity
Samsung Appliance
Categories: Miscellaneous Electronics
15, Report:
#1269064
Posted Date:
Nov 19 2015
Samsung Electronics America, Inc. they ignored my complaints, no good customer service, they wasted my time and money, they do not care about their customers at all Ridgefield Park New Jersey
Samsung Electronics America, Inc.I bought my first Android from this company and what a nightmare it was!Once I started having problems, I immediately contacted them by their company facebook, website and personal emails and Not One Single Person Replied, Period!This is Not Good Ser...
Entity
Samsung Electronics America, Inc.
Categories: Cellular Phone Companies
16, Report:
#1169403
Posted Date:
Aug 13 2014
Samsung Electronics UN55D8000YFXZA Defective Panel, Black Screen of Deathe San Francisco Nationwide
I purchased a UN55D8000YFXZA LED 3D TV in the Summer of 2011. I spent around $2,500 for the top of the line model. I loved the thing, it had a beautiful picture, great features and work flawlessly. I have lovingly cared for it over the last 3 years. That was up until a month ago.
TH...
Entity
Samsung Electronics
Categories: TVs & VCRs
17, Report:
#1063098
Posted Date:
Jun 29 2013
Samsung Galaxy II BER Because Unspecified Liquid Damage! Costumer Care Representative Says Humidity Plano Texas
I bought a Samsung Galaxy II about 6 months ago. I was excited about the phone because I figured that it would be a nice upgrade from my LG Optimus that I had before. Initially, I was going to buy the iPhone 4, but decided to give the Samsung Galaxy a try. After having the phone fo...
Entity
Samsung
Categories: Cellular Phone Companies
18, Report:
#1022183
Posted Date:
Mar 01 2013
Samsung Electronics America Inc. Defective TV can't attach DVD Player Ridgefield Park, New Jersey
May, 2011 I purchased a Samsung Series 4 4000/4010 19TV at Grand Appliances in Chicago, IL Since I didn't have a DVD player at the time I didn't try to hook one up to the TV set. On 3/1/2013 when I acquired a Sony DVD player and tried to hook it up to the Samsung TV, &nb...
Entity
Samsung Electronics America Inc.
Categories: TVs & VCRs
19, Report:
#995030
Posted Date:
Jan 11 2013
Samsung Electronics America Denied Warranty Claim Plano, Texas
My
7 month old Samsung Infuse Model SGH-I997 mobile phone started turning
itself off after being attached to the charger and/or the computer.
Once the plug was removed the phone would either power up on its own or I
would have to turn the unit back on. The purcha...
Entity
Samsung Electronics America
Categories: Cellular Phone Companies
20, Report:
#819229
Posted Date:
Jan 03 2013
Samsung Electronics America, Inc. Samsung Voided Warranty on $1300 Plasma TV with WIDELY known defect, calling it Physical Damage Ridgefield Park, New Jersey
I will keepmthis short as this story has been told by thousands others. Bought a 58 Plasma Samsung Television in March of 2011... By July it overheated causing an internal crack in the panel. Contacted Best Buy where it was bought, they directed me to Samsung. Samsung asked for pict...
Entity
Samsung Electronics America, Inc.
Categories: Television Parts & Services
21, Report:
#815448
Posted Date:
Aug 31 2012
Samsung Samsung Electronics America, Samsung Telecommunications America, Samsung Information Systems America, Samsung Semiconductor, Samsung Austin Semiconductor, Samsung Wireless Infrastructure defective and dangerous products refuse to honor warranty Ridgefieldpark, New Jersey
I originally bought a Samsung Seek about several months back. From the very beginning, after only a minute of use, the battery would heat up to the point it would literally burn your face. I accidentally broke that phone. I thought I had insurance on it but it appe...
Entity
Samsung
Categories: Cellular Phone Companies
22, Report:
#897119
Posted Date:
Jun 18 2012
Samsung Electronics America, Inc Won't repair/replace faulty LCD screen that was installed during a unrelated repair Ridgefield Park, New Jersey
Certain Samsung televisions are having faulty capacitors replaced free of charge under a global settlement.
Certain Samsung televisions have LCD panel display issues (won't be admitted to by Samsung and probably won't be replaced under a global settlement because a LCD...
Entity
Samsung Electronics America, Inc
Categories: TVs & VCRs
23, Report:
#898731
Posted Date:
Jun 17 2012
Samsung Electronics America, Inc. Samsung grey dot in the middle of screen, will not fix. Ridgefield Park, New Jersey
I have a grey dot in the middle of my screen on my 46 Samsung UN46C8000 3D LED television that I and every person who has seen my tele in person can see and people from two different repair centers. I have been fighting to get it fixed since my warranty ran out in March. I also had ...
Entity
Samsung Electronics America, Inc.
Categories: Television Parts & Services
24, Report:
#834634
Posted Date:
Feb 06 2012
Samsung Electronics America Samsung DLP TV - Faulty Chip, Samsung Refuses to Fix Ridgefield Park, New Jersey
I purchased a 61 Samsung DLP Television (Model# HLT6156WX/XAA Serial # B33V3CKP5044788Z Version# PF01) 2 years ago at my local Sam's Club. As recently as a few months ago, my television started to develop tiny white dots all over the screen and its progressively getting worse....
Entity
Samsung Electronics America
Categories: TVs & VCRs
25, Report:
#802560
Posted Date:
Nov 29 2011
Samsung Electronics America internal crack in 50 plasma from thermal expansion and warranty is not being honored Ridgefield Park, New Jersey
We bought a Samsung plasma tv with an extended 2 year warranty from a Best Buy on 2/7/11. About 4 months later we had a green line appear and Geeksquad came and fixed it but left a couple of screws out the back we later noticed. Right after that a thick white line started showing ...
Entity
Samsung Electronics America
Categories: Electronic Manufacturers