1, Report:
#1497640
Posted Date:
Jul 16 2020
SAMSUNG REPAIR CENTER,RSI Pricing change Plano Texas
I called Samsung about a damaged device. I was on the phone with a female rep for an hour and completely explained my problem with the phone. The rep told me that the phone is under warranty and there would be no charge to fix it... it would take about a week. She sent me an email t...
Entity
SAMSUNG REPAIR CENTER,RSI
Categories: electronics
2, Report:
#1444318
Posted Date:
May 23 2018
Samsung Samsung Customer Service and/or UPS Shattered My Phone!! Mcallen Texas
I sent my S8 (phone) to Samsung Customer Service in March for a software problem (phone started to continually reboot itself in a loop) [ticket 4147371661]. Somewhere between the time that I shippped the S8 and two weeks later when they acknowledged receiving it, the back cover had ...
Entity
Samsung
Categories: Mobile Device
3, Report:
#1399608
Posted Date:
Sep 12 2017
Samsung repair center rsi Plano Texas
We had an Samsung S7 that had trouble charging with charging port. It was charging fine with the Samsung round wireless charge. We sent phone because it warped and got hot while charging with cord. This phone was taken to the Samsung center in Best Buy peoria , il. They said i can...
Entity
Samsung repair center rsi
Categories: Cellular Phone Companies
4, Report:
#1392627
Posted Date:
Aug 14 2017
Samsung SAMSUNG REPAIR CENTER,RSI Faulty Cell Phone glass Nationwide
I had my phone for 3 days and dropped it. It hit on the corner and shattered the back. I have never ever broken or cracked a phone before. Ive had the Note 3 for 3 years and I have never had any problems. I was waiting for the Note 7...that was a fail. I said I would wait ...
Entity
Samsung
Categories: Cellular Phone Companies
5, Report:
#1368705
Posted Date:
Apr 20 2017
SAMSUNG REPAIR CENTER,RSI Broke phone and refused to fix it, and kicked me out of warranty. Plano Texas
I sent my Galaxy S7 in to be repaired after the screen went completely black and was unable to see anything. I purchased it on 10/22/16 and it was still under warranty. I could hear it ring and the alarm and everything worked on it. The screen was black that was it. I sent it in on ...
Entity
SAMSUNG REPAIR CENTER,RSI
Categories: Cellular Phone Companies
6, Report:
#1114909
Posted Date:
Jan 12 2014
Samsung Repair Center sucks - a total liar, it claimed my S4 ‘Liquid Damaged’ Plano Texas
Samsung Repair Center sucks - a total liar, it claimed my S4 ‘Liquid Damaged’The problem I have with my Samsung Galaxy S4 is the tip of the headphone plug was broken and got stuck inside the phone jack. After talking to two Samsung tech supports Jamila and Sharyce, they co...
Entity
Samsung
Categories: Telephones
7, Report:
#1092403
Posted Date:
Oct 16 2013
SAMSUNG REPAIR CENTER,RSI Glitch in software update turns into Liquid damaged on PBA components Plano Texas
Repair Status
Ticket Number
current status
service requested date
customer's unit received date
expected repair date
completed date
ship date
tracking no. (to samsung)
1Z6VF6378792854541
carrier name
tracking no. (from samsung)
message from samsung
*10/16/2013/...
Entity
SAMSUNG REPAIR CENTER,RSI
Categories: Cellular Phone Companies
8, Report:
#1065170
Posted Date:
Jul 08 2013
SAMSUNG REPAIR CENTER,RSI LCD screen cracked in direct sunlight. I sent my phone to samsung and they claim it has Liquid damaged on PBA components Plano Texas
Samsung Galaxy S2 LCD screen cracked after being in direct sunlight. I work outside so my phone is with me. Called Samsung to report the defect to the manufacture. The reply i got was it was an extreme weather condition. I complained more and they sent me a repair ticket and ship...
Entity
SAMSUNG REPAIR CENTER,RSI
Categories: Cellular Phone Companies