- Report: #1510515
Complaint Review: ADT Home Security - Boca Raton Florida
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ADT Home Security
1501 Yamato Rd Boca Raton, 33431 Florida, United States
Web:
www.adt.com
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ADT Home Security ADT ADT Pro Blue by ADT Predatory Practices Boca Raton Florida
Report Attachments
Letter
May 2021, I contacted ADT about moving my service to a new residence. The agent I spoke to offered me Blue by ADT since I was moving to an apartment & stated that I would receive all new equipment. They stated that I wouldn't be charged for the balance on the old account since I am still a customer. I specifically asked about the equipment at the old residence since there is a balance on it & asked if it would be uninstalled.
She stated that I wouldn't be charged for the old equipment & that after the new system was activated that someone would contact me to schedule the uninstall of the old equipment. After I activated the new system I called about the old equipment and I was told that it would remain at the old residence. On 6/1/21 ADT (WITHOUT NOTICE) debited $813.00 from my checking acct. I called on 6/2/21 and was told it would be refunded and still isn't. Called multiple times, been transferred around, and hung up on.
I got my money back 6/28/21 just for them to turn around and bill me $1676.83. I have recordings of them telling me that the equipment was to be waived. And I have emails where ADT says that even though they reviewed the call they are going to stick to policy and not honor what I was told.
2 Updates & Rebuttals
Michael
Lakeland,Florida,
United States
ADT/Controlled by a corrupted Sheriff official
#2Consumer Comment
Tue, September 07, 2021
I had been a customer of ADT for a number of years . I had spent over 1000 dollars for their cameras. I also had been paying 71.22 a month for a number of years .I actuallyb started with Brinks . ADT bought them out. It was the same service. I had also been having trouble with a corrupted Sheriff official that sells the drugs that The Sheriff seizes. I tried to turn him in.
As for ADT I had a loud siren included with my alarm. One day I noticed that the siren was gone and AQDT replaced it with a beep. I could not hear that from the next room never mind outside. On August 26th 2021, I was out getting a prescription. Sure enough My home was broken into and criminal mischief was done. There was no beep ,no cameras because the Wi Fi was shut down for 4 hours. That Sheriff official was behind this. I had an appointment for ADT to put the siren back on .Somebody from the branch office canceled my appointment.
It doesn't take a genius to figured out who. I have never lived in a county where the Sheriff controls the courts,post office and the businesses through intimidation. This county is like North Korea . The county should change their name to North Korea county ,So now again My house is vulnerable. It will be online shopping for me. Tommorrow I have a meeting with a reporter .Maybe this nonsense will stop.
United States
ADT Response
#3UPDATE Employee
Mon, August 02, 2021
Hello Ms. Vhevalier,
Thank you so much for reaching out to us. We have reviewed your account and see that we received the letter you sent to our corproate office. A member of management will be in contact with you. Thank you!
