- Report: #1524187
Complaint Review: ADT solar - Ocean Springs Mississippi
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Author Confirmed
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ADT solar
6204 Washington Avenue Ocean Springs, 39564 Mississippi, United States
Phone:
(866) 907-3780
Web:
https://www.goadtsolar.com/?utm_source=google-ads&utm_campaign=&utm_agid=128009735017&utm_term=adt%2
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Business Rating:
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ADT solar Downgraded my micro inverters without telling me and when I confronted them they agreed to swap them out only later they refused. Ocean Springs Mississippi
On Jun 2022 I signed a contract with ADT solar to install solar panels on my roof for fifty six thousand dollars. In august they installed my panels and I received a PDF file to sign that showed they have downgraded my inverters without my knowledge or approval. I contantacted my sales representative and they said that the utility had not approved the ones we discussed but they will wait to finish the install until they are approved and swap them out, this is on my personal emails.
At this time they activated the solar panel loan, even though the terms state it will not activate until the full system is installed, which my system only has panels. My sales representative said they will reimburse me for the payments which I have to ask for monthly which was also on my emails, and the loan has a balloon payment due in 17 month due to federal solar rebates on taxes, which I cannot claim due to the system not being fully installed.
After a few months later I contacted my utility and they have approved the new IQ8 micro inverters for residential installation. I contacted my ADT representative and they said they would start the installation. I was contacted a week later saying there was a problem that they did not want to swap out micro inverters due to time and cost. I explained I was promised by there representative to replace the equipment I was promised {IQ8 Inverter}.
I have been going back and forth with ADT escalation on this issue, they have been trying to gaslight me into saying that the IQ7 and IQ8s are the same. When I point out the technical differences I am met with silence.
On 01/26/2023 I was told by voice and email ADT will not honor their representative verbal and email contract to replace the Micro inverters.
1 Updates & Rebuttals
Mazen
United StatesADT
#2UPDATE Employee
Fri, January 27, 2023
Good morning. We're terribly sorry about your experience.
Please connect with us directly at https://www.goadtsolar.com/service-ticket/ so we can follow-up with you ASAP. We look forward to hearing from you! Stay safe. - Mazen
