- Report: #1529410
Complaint Review: AliExpress - Internet
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AliExpress
Internet, United States
Web:
www.aliexpress.us
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AliExpress Alipay US, inc Ordered item and it was not delievered. AliExpress stated they offer Buyer protection. They do not! BUYER BEWARE! Internet
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I ordered a lg dog scale. Received tracking # and followed it. Said it was delivered. I was home. We have security cameras. No package. Called FedEX gave them my name and address, which is all correct on the order. FedEx explained to me that the name and address for that tracking # was not the same as mine. Only the sender could get documentation on any incorrect info. I started a online dispute with seller, asked for the correct tracking # for my package.
They claim package delivered and I had to provide documentation. I sent a photo of my order with my name and address and their provided tracking#. Then I provided a photo of printed out FedEX page stating that the tracking # was for a package that my item could not possibly fit. They just said "no Refund" package delivered.
I again explained they had provided me with the wrong tracking # and package was not mine, not delivered to me and I just wanted my money back at this point. They still refused! I gave them the Fed Ex toll free # and explained they just had to call, as the sender, to have confirmation that they had sent to wrong house and person. But they would not.
I realize now it was all deliberate and they were out to steal my money. I saved the chats, and the dispute pages. My order clearly shows my correct name and address, the item I purchased, the order# and tracking #. AliExpress only offers CHAT. This is an inefficient means of communication. I supplied documents and as the sender they must be aware of FedEx policy that only the sender can get documentation. Since they did not have my name or address on the package I can only conclude that they deliberately set out to steal from me.
Please, Everyone, do not trust your money to them, if it is a good price it is because you will not receive anything! Buyer Beware! I had previously ordered and received a small item, so foolishly trusted them.
