- Report: #1493218
Complaint Review: Ancestry -
-
Author Not Confirmed
Why?
Ancestry
United States
Phone:
1-800-615-6560
Web:
ancestry.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Ancestry I never authorized anyone to auto renewal, but Ancestry.com does anyway. It's their policy to grab you for $149.00 every 6 months!
I purchased a 6 month trial offer from Ancestry.com, March 2019, paid for by credit card, I requested not to keep the card on file and I never authorize automatic renewals. I was renewed in Sept 2019, I didn't catch it on my statement (my bad), was again renewed March 2020. Caught it!
Of course they won't refund me for the Sept renewal even though I didn't used it. No one should have to be auto renewed by ant company regardless of product especially when they requested not to be!
