Complaint Review: Bloomex - Ottawa Ontario

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I have posted these same reviews on Facebook, google, trustpilot, and Twitter, and Instagram. So please make no mistake, they were not stolen by any other review site. What was ordered vs. What we got. My mom ordered flowers for my grandma and I from @bloomex_canada. She paid premium delivery so that they would be here before noon on mother's day. The flowers didn't arrive until Wednesday, May 13, 2020. As we didn't have tracking information at the time and no one rang our bell or knocked on the door, we didn't find the flowers until Thursday, May 14,2020.

What we received is not an acceptable substitute for what was ordered.



My mom put in several complaints directly to bloomex through their online chat and emails and has been refunded a total of $4.40. #unacceptable How is this company still in business with how much they scam people?! My mom paid over $100 for 2 bouquets of flowers because she wasn't going to be able to see us and they send us what? About $20 worth of garbage flowers. @Bloomex_canada pretty sure this is false advertising. #bloomex #bloomexcanada #flowers #stayawayfrombloomex #bloomexsucks #bloomexscam #disgusting #bloomexfail we didn't have tracking information for the flowers..

They were supposed to be coming via FedEx. They came Purolator. I checked the pin on the shipping label, Bloomex didn't even CREATE the shipping label until 4:46pm Sunday, May 10, 2020. The flowers then sat at the Ottawa sort facility and then the Peterborough sort facility before finally being delivered on Wednesday. Please please please do not spend your hard earned money at bloomex. You will be highly disappointed. Please find a local shop, or shop local to the person you want to send flowers too. Heck, get them from the grocery store, they'd be a nicer, fresher bunch than what you'd get from bloomex. ---------------------------------------

More about my experience with bloomex below Bloomex then challenged my review on trust pilot, saying they didn't believe I have had a genuine service experience with them. Unfortunately for them I had all the receipts, pictures of the box, the tracking info thanks to the shipping label on the box, the "greeting card" which was just a 15% off a future order and a message printed on the back, and last but not least, the horrid flowers received. My review there is now a verified review. I posted on Instagram and tagged bloomex in the flowers they sent me, can you guess what they did?

I can tell you they didn't offer to replace the flowers and they most certainly didn't offer my mom a refund. Nope, they removed their tag. I posted on their Facebook page, yet again, they didn't offer to to anything. This time I was blocked from posting on their Facebook posts. I posted on twitter, again nothing. I called out companies who partner with them, again nothing. I posted on Google, and "they" had several fake reviewers push all the bad reviews down. I say fake because I looked into every single reviewer. 90% of them only had written 3 prior reviews all for the same 3 businesses.