- Report: #1529685
Complaint Review: CarMax - Franklin TN
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CarMax
4075 Mallory Lane Franklin, 37067 TN, United States
Phone:
(615) 807-7935
Web:
https://www.carmax.com/
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CarMax The dealership has had custody of it for 128 and still hasn't fixed it Franklin TN
We purchased our 2016 Chrysler Town and Country the weekend of April 30th 2023 from Carmax located at 2501 Powell Ave, Nashville, TN 37204. We arrived for pickup at about 12:15 pm on April 30th 2023. The process was reasonably fast, and we left on our way home by 1:25pm. We decided to stop at the parking lot down the street on our way home to just look over the vehicle and make sure everything felt right. We did the walk around and then proceeded home. When we got home, we parked in the driveway and discussed the van while walking around intensely to evaluate everything.
We found problems with the front passenger light housing and light bulb.
May 22 was the first available appointment for them to take the van in to fix the problems. Problems were: Front struts, checked out the backup camera which has never been corrected, A/C didn’t work well consistently and at times didn’t work at all, steering wheel controls for cruise control and radio were not working, the passenger light bulb and housing, and more.
They said nothing was wrong with anything but the struts which would need to be scheduled and the bulb housing which needed to be ordered. We were then scheduled for June 12th and we dropped the can off on the 11th of June after paying for and picking up a rental vehicle. The next day, June 12th they called and said they had ordered the wrong parts and needed more time. They were willing to give us a loaner vehicle. We went and picked up the loaner vehicle. We picked up the van on June 16th and on June 19th we were calling back because things were still wrong with the van. They couldn’t take it back till the 23rd of June.
From this point this just continued to be a battle.
Since we purchased the vehicle we have called CarMax over 55 times since May 2023 about getting the van fixed. We have owned the van 193 day and the dealership and repair dealership have had custody of it for 128 of those days and they still currently have custody. They refused to honor the 90 day full refund return policy because we have technically owned it yet we have ONLY had custody and ability to use it, although it has never worked completely proper, for 65 days.
1 Updates & Rebuttals
RICK
United StatesVan
#2Consumer Comment
Sat, November 11, 2023
First question ALWAYS. Did YOU have the van inspected by a mechanis of your chosing BEFORE you signed the papers? Did the van have a warranty? If not, my friend you are out of luck. Used cars are sold AS IS unless specified otherwise. ALWAYS have used cars inspected by an independent mechanic you trust before buying. The dealer will tell you anything to sell a car.
