- Report: #1520894
Complaint Review: Carvana - Rome GA
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Carvana
4 Farm View Ct NW Rome, 30165 GA, United States
Phone:
17067666514
Web:
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Carvana Sold a seriously damaged vehicle to me Rome GA
The first vehicle that I received from Carvana had to be returned due to body and mechanical issues. I thought it was a fluke and I selected another vehicle. Bad decision. When I got it, the body of the vehicle looked good for a used car and it ran well. Then the bumper started falling off.
I had to take it for an estimate. Severe rearend damage. It had been wrecked. They say that they do a 150-point checklist. How did they not see this damage? They did. When I spoke to Nicholas on the executive resolution team, he said that it was listed on the checklist (it absolutely was not) and so was the frontend damage. What? Frontend damage? T
ook it in for an estimate. Serious frontend damage. This vehicle had been totaled. I ran the vin number and it had been auctioned. On their website, they have a 360 degree virtual image of the vehicle and they point out a few scratches, but they're not honest. They know what they're selling you. They just lie about it.
I paid for a good used vehicle with minor scratches and got a totaled car. They would not change the price of it even though I caught them in a lie. So I am paying a lot for a totaled car. If you decide to buy from them have it inspected for mechanical and body damage.
I have since paid around $1000 for mechanical issues. You cannot believe anything that they say. They have no integrity. I have learned a hard lesson and will never purchase anything from Carvana again. I suggest you buy from someone else as well.
1 Updates & Rebuttals
Johnny Dollar
United StatesHow STUPID Is This???
#2Consumer Comment
Fri, September 02, 2022
When it comes to dumb, stupid cars, you people just throw COMMON SENSE out the window, don't you? Everybody knows the perils of buying a used car. What do YOU do? Not once...but TWICE, you send your money off to buy some USED CAR you've NEVER SEEN and NEVER TEST DRIVEN. The cars end up being pieces of junk and now you want sympathy because YOU failed to use OMMON SENSE!
What is wrong with you??? The ONLY way you buy a USED CAR is to see it, test drive it, listen to it and make sure each and every accessory works! Anybody who wants to sell somebody a USED CAR, sight unseen, thinks that person is too damned stupid to use any common sense.
They cater to such a person and just can't wait for their phone to ring or an email or text message from still another sucker. Now you want to blame them. They knew exactly what they were doing and they knew exactly what kind of person they were dealing with. Get yourself some serious professional help. You are a danger to yourself.
