- Report: #769724
Complaint Review: eGumball - Internet Internet
Reported By:
anonymous -
san francisco, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
eGumball
8687 research drive, irvine, ca 92618 Internet, Internet, United States of America
Phone:
9495971000
Web:
http://www.egumball.com
Categories:
Business Rating:
(0)
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eGumball Deceptive sales and predatory business practices Internet, Internet
I was contacted by phone by eGumball's marketer who implied the company was part of Google, described helpful marketing services based on a microsite they would post and do search optimization for representing my business, over which I would have control. They then posted a shoddy, amateur-appearing microsite, rife with misspellings and inaccuracies without my clearance to do so and, when I discovered it, refused to take it down, refund me or even immediately terminate my contract as I requested upon becoming aware of what had been posted which was detrimental to my professional reputation and business.
I was rudely treated, told the contract could not be terminated early (before 6 months) and was threatened that the microsite would not be taken down until I had paid off the remainder of the contract. When I wrote naming this blackmail I was finally assured the microsite would be taken down at that time, which did not happen, after my giving in and agreeing to wait out the 6 months contract.
After the six months initial contract although they were in possession of my letter demanding termination ASAP they nonetheless converted my 6 month contract into an ongoing month to month for which they continued to charge my credit card. When I discovered this and asked to be refunded at least the fees charged after the end of the initial contract they again refused any recourse. This is a disreputable company which deceived me into signing a contract, posted damaging content and willfully ignored requests to terminate, harming my business and reputation in the process.
I was rudely treated, told the contract could not be terminated early (before 6 months) and was threatened that the microsite would not be taken down until I had paid off the remainder of the contract. When I wrote naming this blackmail I was finally assured the microsite would be taken down at that time, which did not happen, after my giving in and agreeing to wait out the 6 months contract.
After the six months initial contract although they were in possession of my letter demanding termination ASAP they nonetheless converted my 6 month contract into an ongoing month to month for which they continued to charge my credit card. When I discovered this and asked to be refunded at least the fees charged after the end of the initial contract they again refused any recourse. This is a disreputable company which deceived me into signing a contract, posted damaging content and willfully ignored requests to terminate, harming my business and reputation in the process.
2 Updates & Rebuttals
eGumball Inc.
Irvine,California,
United States of America
Content Approved By eGumball Customers
#2REBUTTAL Owner of company
Tue, January 03, 2012
This is an odd post. Every client at eGumball is provided a client side content editor which requires APPROVAL prior to publication. If the "anonymous" author is indeed a client of eGumball then THE CLIENT MUST HAVE APPROVED THE CONTENT - INCLUDING THE MICROSITE.
We can deactivate a microsite with WRITTEN AUTHORIZATION.
How did eGumball deceive you into signing an agreement?
jay
United States of AmericaI had Problems with Egumball Too..
#3General Comment
Mon, August 29, 2011
Now they are filling a lawsuit against me for my bad reviews. If you are interested, you can contact me at [email protected]. We can compare stories. They have posted for me to "pay my bills" and all kinds of crazy stuff when I paid them a large fee to cancel. Also, I forgot all about the "Micro Site" I agree it is cheesy to say the least.
