- Report: #1524225
Complaint Review: Fluffs Saddlery - Internet
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Fluffs Saddlery
Internet, United States
Web:
Fluffssaddlery.com
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Fluffs Saddlery Jessica Firth Scammed me to buy a $2500 "custom” saddle and sent a saddle months late with specifications nothing like what wa ordered and they refuse to remediate or refund my money. The saddle is not useable!
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UPDATE: The “Company” owner has deleted all of my posts from social media and has refused to respond to my request to work the light possible solution/remediation. I am devastated and feel scammed!! PSA due to absence of customer service with !
I need to share with my fellow friends and equestion professionals the complete lack of customer service with this company. Fluffs Saddlery. I purchased a saddle for my mare in May 2022. I was told it would be aprox 8 weeks to be delivered. Receipt of payment stated up to 14 weeks. After 4 months of waiting and no communication from company I began to inquire. I received several excuses over time and eventually received the saddle at the end if November. Upon receiving the saddle it was clear it would not fit. Their rep came to attempt to fit it, but felt the tree may need to be changed and took the saddle to possibly "press". After another month I received the saddle back and still didn't fit. Tracings of my horse were sent to the company upon time of order. Gusset was 1/2 too large and angles aprox 2 sizes too small. I had requested my money back since it was obvious this was not ever going to fit my horse. I have received absolutely no call backs or return emails and have now been blocked off their social media. I just want to talk to someone to rectify this problem. I am shocked at the pure lack of responsibility this company is willing to take. Feel free to contact me if you want further info. Those that know me and have endured this journey please share this post.
