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  • Report:  #1521709

Complaint Review: Frontier Developments - Cambridge England, UK

Reported By:
Ripped off American - Atlanta, United States
Submitted:
Updated:

Frontier Developments
26 Science Park Milton Road Cambridge, CB4 0FP England, UK, United Kingdom
Web:
https://www.frontier.co.uk/
Categories:
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For quite some time now, the dollar has been at the same level exchage with the British Pound and the EU Euro, but this company, who sells a digital currency to be used in the game, charges Americans 50% more than they do Europeans or UK members who play the same game.

The site is here: Elite Dangerous Arx

Examples:

5000 Arx cost 2.99 pounds, 3.49 Euro, or 3.99 dollars

Current exchange rate: 1 pound = 1.14 euro or 1.11 dollars.

The price should be reflected in the current, or at least reasonably current, exchange rates but they clearly are not. I submitted a complaint to them about this and was completely ignored.

Also, the more you buy, the more you get ripped off. The max Arx package which is 85,000 Arx cost 44.99 pounds. If run by the current exchange rate, it should cost $49.98. They are currently charging $59.99, which is just over 20% more than they should.

Again, this has been pointed out to them both on their website forum and via email. They do not respond at all. I just think it's reprehensible for a business to rip people off by assuming they don't know how to Google up exchange rates.



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