Complaint Review: Gettel Toyota of lakewood ranch - bradenton florida

In 2011 I purchased a Toyota camery from this location at the time I initially inquired about the dashboard being sticky and was told by the salesperson that damage had been done to it by previous owners.   when I found out recently there was a warrenty extension and brought it to Ryan Fischers attention general manager of lakewood ranch gettel Toyota he responded this way  

1. I wasent the here at the time of sale (if there's anything Ryan truly loves it's ways to deflect and not take responsibility I've checked in the Toyota core ethics and values manual I wasn't able to locate tell the customer immediately I wasn't here at the time of sale)

2.the warranty wasent in effect at time of sale(apparently Mr Fischer is maybe willfully ignorant warrenty extension was clearly in effect as early as 2014)

3. Obviously the salesperson lied to you do you believe everything a salesperson says I don't and I am one (Mr Fisher loves belittling the customer making them feel as though they have made a mistake at least that was my experience)

4. You're outside of the warranty extension time period( this is actually true I am now outside of it Mr Fisher refuses to take responsibility and fix the unsafe and potentially hazardous vehicle opting to say yes we missed it but it's nobody's fault we just sell them we don't build them if you think Ryan Fisher's going to come out of pocket or the dealer that's not going to happen I just want you to know that right now)

5. You know what would fix that problem a new car come down and let me make you

6. Give me $1,600 and I'll fix your dash

7. You should have enrolled in our service program then it would have gotten fixed if you're not in the program why would I do anything for you(perhaps

8. Actually there was an awareness campaign and we were trained to look for this defect.

9. Our service department was reaching out to customers who had this problem potentially in order to get them in to fix (but not to you even though we have your updated phone number and address and all that stuff hey do you want to buy a new car)

10. Our technicians aren't trained to look for cosmetic defects( again throwing his technicians under the bus)

11. We don't do warranty upsells (where do I even begin with this as you can see Mr Fisher just said his technicians were reaching out to people with this problem and asking them to come in and get it fixed then turns around and says actually we don't do warranty upsells except when we do? So how about the new car)

12. When you came in to get your AC replaced my technicians would have had latex on making everything they touch sticky so they wouldn't have noticed a problem when they took your dash off and no one would have done a thorough report (this is actually true at this point we have a warranty extension in effect at Thomas sale two class action lawsuits local news organizations doing reports this brought at a federal level the entire company knows they blow 160 point inspection misrepresent the Toyota of the Southeast Financial and sell an unsafe vehicle Ryan's deflections objections and excuses I actually bring to his attention his technicians took my dash off in 2019 to repair the air conditioner. It would have been in a melting condition they must have seen it to which he says they're only focused on the air conditioning and do not pay attention to anything else, I'm not going to even tell you that they're repair failed when a hose broke and filled the cab full of what appeared to be vaporized antifreeze yeah that was fun I had to take it back for them to take off the same Dash and make the repair and they still missed it.

13. Since you've had it this long why not just keep going with the problem( obviously safety is not Mr Fisher's number one priority he seems to disagree with the court system and several statements made by individuals at Regulatory Agencies on this problem.)

14 I'll do the install if you buy the dashboard from me

15. Why did it take you so long to bring it up? (I told him it was brought up at time of sale he seems to think I should bring it up more often and because I didn't bring it up the amount of times I'm not sure the number Mr Fisher has in mind what would it be 5 6 7 10?

16. The only way my technicians can fix a problem like that is if you Google it or research it yourself then come in and mention it that would allow us to fix it under the warranty extension otherwise we wouldn't have mentioned it( wow maybe I should go to Department of Labor and complain because I haven't been paid for working in Ryan service department?)

17. We sent a letter informing you of this this letter apparently went to the wrong address I never saw it when questioned they indeed had the wrong address although their sales department sent hundreds of advertisements to the correct address for purchases of new vehicles Mr Fisher stated our sales department is up on all of the current addresses are warranty department is not In 2014 two class action lawsuits were filed against Toyota for melting dashboards 

Toyota began by reimbursing customers it had wrongly charged for repairs and then moved on to customers that did not have repairs as of yet.   This seems to be the typical response that customers get the dealer attempts to push the cost back on to the customer blame them in some way and get them to do business are there in exorbitant repair fees or purchases of new vehicles.

It appears Ryan Fisher is running that same Playbook and stating that they missed it Mr Fisher was actively engaged in telling customers that it was not a manufacturer defect it was damaged caused by the previous owners he stated they told us to say that I would assume either meeting Toyota or his sales trainer in a time when they have full knowledge and still refuses to repair my Dash free of charge

even though the dealership was clearly at fault the entire way through. I'm continuing to request a repair free of charge from Mr Fischer if you've been a victim of business practices or individuals like this feel free to comment I would like to hear about it. If the saves even one life it was all worth it.