- Report: #1525612
Complaint Review: Huffman Koos Furniture - Farmingdale NY
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Author Confirmed
Why?
Huffman Koos Furniture
1640 Broadhollow Rd Farmingdale, 11735 NY, United States
Phone:
973-249-0700
Web:
https://huffmankoos.com/
Categories:
Business Rating:
(1)
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Huffman Koos Furniture Bate and switch with delivery promise Farmingdale NY
There should be a '0' avaiable. I purchased a Livingroom set and was scheduled for delivery on April 1st, 2023 received no calls or delivery. I then called their Customer Service and they tell me I am not in the system for delivery. So I went back to the store and got scheduled for April 6th, 2023. The delivery truck came and I opened the door and they bring the 1st piece in and they both go outside and I think it was to get the rest of the set. The Driver then comes back inside and say can I sign and I ask where the rest is and he said 'Lost'. I said what, he said call Customer Service. I call and ask for a Manager and was connected to: Lisa Barkalow who told me that the rest of the livingroom was on a truck between their warehouses and they couldn't figure where the truck was in time for delivery. I then explain this Livingroom set was purchased to assure I had furniture for Easter and family. She stated well sorry again for the 2nd time delivery mixup but at least we got you 1-piece. So, I then said please cancel the whole order that i no longer want it. Lisa stated oh well 'you are out of luck' we have your money and it can't be cancel. I told her she better make arraigements to have the 1 piece pickup and she told me that under No circumstances would she do that and if i don't take delivery of the rest consider that i just paid them all that money for 1 piece and that Huffman Koos or herself will 'NEVER' refund my money. So I recommend 'NO-ONE' to ever shop at the Huffman Koos brand. You would probably get better service at a 'FLEA MARKET or GARAGE SALE'.
